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IT Webinars

IT & Service

Supercharging your service management frontline with conversational ticketing

Join us for a webinar to learn about the power of Slack and Microsoft Teams-native service management. We’ll show you how Jira Service Management and Halp’s conversational ticketing functionality enables you to meet help-seekers where they...
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IT & Service

How we built it: modernizing Atlassian's own IT service desk

Ever wonder how Atlassians use our own products? Join this Lightning Talk to learn how Atlassian’s Workplace Technology team modernized our IT service desk by leveraging the power of Jira Service Management with Halp and Confluence.
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IT & Service

Move at lightning speed with the new forms experience

Walk through Jira Service Management’s new form capabilities and learn how to get the context and insights you need to move fast and make better decisions.
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IT & Service

How we built it: HR powers a remote culture at Atlassian

As of 2020, a third of our workforce has never been to an office and over half of the employees at Atlassian have relocated. Learn how Atlassian’s HR & IT teams used Jira Service Management to reimagine the employee experience for a distrib...
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IT & Service

Better together: incident and change management

Join this webinar to learn about the incident and change management capabilities in Jira Service Management such as the new change calendar and how to link incidents to changes.
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IT & Service

Enterprise service management 101: request management for non-technical teams

Discover how to extend Jira Service Management across your business teams and empower every team in your enterprise to deliver great service fast.
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IT & Service

Taking Jira Service Management Premium to the next level with automation

Join this webinar to see how global automation rules can empower your Dev, IT, and business teams to collaborate at high velocity and boost your service management practices.
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IT & Service

How remote business teams support their people

Join us for a fireside chat with Business managers from G2, and Pipedrive moderated by Halp’s former Co-founder. Learn why they use modern support tools for teams like HR, IT, Security, and more.
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IT & Service

5 Reasons to upgrade to Jira Service Management Premium

Looking to improve the collaboration between your teams and scale your ITSM practices? Join now to see a demo of Jira Service Management Premium and learn how your teams can increase productivity.
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IT & Service

What’s new in Jira Service Desk

Join Jira Service Desk’s Product Manager and Product Marketing Manager for a webinar on November 20th and 21st for an insight into what’s recently release, what’s coming and a live Q&A.
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IT & Service

Making the Most of Shadow IT

Shadow IT – tech used in an organization that is not administered by that organization’s IT department – accounts for the majority of the cloud tech at most companies. And though it can pose a threat to security, shadow IT is often the prim...
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IT & Service

Get the most out of Opsgenie and Statuspage together

Using multiple products to handle incidents doesn’t have to be hard. Used together, Opsgenie and Statuspage help all aspects of your incident management process run more smoothly. Reduce the inevitable chaos of major incidents and start tur...
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IT & Service

The Next Wave: A Modern Approach to Enterprise Service Management with Forrester and Atlassian

The benefits of service management extend beyond traditional IT teams. Join Forrester and Atlassian to explore the modern world of Enterprise Service Management (ESM) and learn practical tips on how to extend ITSM across your organization.
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IT & Service

New ways of working with ITIL 4 and Atlassian

ITIL 4 is here—and it’s more agile than ever. Join this webinar to learn practical tips on building high-velocity IT teams with ITIL 4 and Atlassian. See what’s new in ITIL 4, and find out how you can bring agility and collaboration into IT...
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IT & Service

An IT Admin's Guide to Securing Collaboration at Scale: A Conversation with Atlassian and Slack

With the continual emergence of new cloud-based collaboration tools, IT leaders are perfectly positioned to usher in a new way for their organizations to work together - seamlessly and at scale. While these tools can help your teams work b...
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IT & Service

Identity without Borders: Google and Atlassian share tips for better cloud identity management

Identity and access management for both SaaS and on-prem apps is no easy task. Join Google and Atlassian experts to learn how to integrate Google Cloud Identity with your Atlassian tools and simplify your identity and access management.
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IT & Service

Your 10-step plan to scale & govern Atlassian cloud products

Cloud products present a unique set of challenges for any admin, whether you're a seasoned SaaS administrator, or just beginning your cloud journey. In this session, Dave Meyer, Principal Product Manager at Atlassian will share his top reco...
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IT & Service

Mike Cannon-Brookes Reveals the Secrets to IT Service

Mike Cannon-Brookes, Atlassian co-CEO will share how the Atlassian teams use Jira Software, Jira Service Desk, Confluence and Hipchat to tackle service management across the spectrum.
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IT & Service

Secure & scale Atlassian in the cloud

Empower your team with collaborative tools and enhance the security of your company data. In this webinar, you'll walk away with a clear understanding of the Atlassian cloud identity and security landscape and learn key strategies to enhanc...
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IT & Service

Get to know Jira Ops

Join this webinar to learn how to run a powerful, modern incident management workflow with Jira Ops.
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IT & Service

Atlassian App and Integration GDPR Readiness

Do your Atlassian Cloud apps and integrations comply with our developer guidelines for GDPR?
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IT & Service

Guide to Effective Incident Communication

Creating an effective incident communication plan and getting buy-in from your company can be difficult. After years of working to improve our own incident communication strategy, Statuspage has created best practices to guide you through a...
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IT & Service

Halp, a ticketing solution in Slack and Jira

Learn how Halp can provide a two-way sync between Jira Service Desk issues and your conversations and chat with Fletcher Richman, Co-Founder of Halp. Halp is a conversational ticketing solution designed to increase efficiencies for request...
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IT & Service

Atlassian Introduces Conversational Ticketing by Halp to Microsoft Teams

In a digital work environment, team messaging apps like Microsoft Teams have become the backbone of an organization’s real-time collaboration. Halp’s conversational ticketing make it easier to capture, track, and respond to internal request...
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IT & Service

Boost productivity in MS Teams with 3 advanced capabilities

Join us for a webinar that dives deeper into Microsoft Teams capabilities beyond chat and video calls. Learn about extended app features like message actions and cards that can boost team productivity.
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IT & Service

Work as One: Fighting Siloes in ESM

Teams today look to extend service management practices far beyond the boundaries of the IT department in order to provide great service experiences for employees and customers alike. Join Atlassian and guest Forrester to learn about curren...
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IT & Service

The Total Economic Impact of Jira Service Management

Learn about the benefits, cost savings, and total return-on-investment for Jira Service Management customers in a new study commissioned by Atlassian and conducted by Forrester Consulting.
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IT & Service

Workato used automation to cut ticket resolution time by 20%

Workato’s CIO, Carter Busse, and Dir of Security Operations, Shyam Bhojwani discuss how they united their dev, ops, and business teams with Jira Service Management.
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IT & Service

Atlassian Analytics Bootcamp: Power Data-Driven Decisions

Learn how Atlassian Analytics can bring meaningful insights to your organization. We’ll show you how to use the pre-built, in-product dashboards to get contextual insights across Atlassian products, analyze your Assets data to better unders...
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IT & Service

End BSM Now [Keynote]

Bad Service Management (BSM) is an affliction that has plagued enterprises. BSM flares up when development, operations, and business teams work in silos. The symptoms? Bloated budgets, irritable teammates, dizziness from complex setups, nau...
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IT & Service

How Atlassian uses Jira Service Management for better HR

Human Resources teams are under more pressure than ever to deliver better processes, solutions, and results for employees, people managers, and companies. By creating better processes for workforce planning, Jira Service Management can help...
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IT & Service

Unlock New Levels of Collaboration: Jira Service Management beyond IT

In this session, we'll explore how Jira Service Management can be used to build new business-specific workflows and processes outside of IT, discuss how the concept of an “asset” is more than laptops, monitors, and keyboards, and discover h...
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IT & Service

Jira Service Management for software development teams

For many organizations, Jira Service Management has become the platform that unifies and accelerates work across development and IT operations. In this webinar, you will learn how modern development teams are using Jira Service Management t...
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IT & Service

Impact of COVID-19, AI, & state of incident management today

Join us for a conversation with Atlassian customer Nextiva on the state of incident management today. You’ll hear Nextiva’s approach to incident management, the challenges facing the industry, and how you can improve your team’s practices.
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