Deep dive: AI for service demo + customer case study

Get inspired by a team like yours! Hear directly from Ryan Boyd, Vice President of IT at SpotOn, on how they use Atlassian AI to deliver exceptional service at scale. SpotOn provides businesses, particularly in the restaurant and retail industries, with an integrated technology platform to streamline operations and enhance customer engagement. Plus, see AI in action with an in-depth product demo of Atlassian’s service management solution. Don’t miss the chance to get your questions answered in a live Q&A with Atlassian product experts!

In the final episode of our AI series, you’ll get to see AI in action with a demo of the latest capabilities across Jira Service Management, the new Customer Service Management app, Assets, and Rovo agents. You’ll also hear directly from customer, SpotOn on their journey with AI, including:

  • Challenges they faced implementing AI and how they overcame them
  • The top AI features they use to create real business value and accelerate innovation, such as how they use Rovo and Jira Service Management for business systems intake, enhancing operational efficiency.
  • Detailed steps they took to get the most out of AI and Atlassian’s tools, such as streamlining audits by using Jira Service Management to provide real-time feedback, and using Rovo to analyze infrastructure photos.

You’ll leave this session inspired, whether you’re just getting started with AI, or are ready to take it to the next level.

Palestrantes

Sushant Koshy

Senior Product Manager, ITSM, Atlassian

Sushant é gerente de produtos sênior especializado no desenvolvimento de soluções alimentadas por IA que transformam as operações das equipes de atendimento. Seu principal interesse é identificar novas oportunidades em que a IA possa produzir uma melhoria significativa na experiência dos agentes de atendimento, além de promover experiências de funcionário excepcionais. Além do gerenciamento de tecnologias e atendimento, Sushant adora fazer trilhas, ler um bom livro e acompanhar partidas de críquete.

Ryan Boyd

Vice President of IT, SpotOn

Ryan Boyd is Vice President of IT at SpotOn, where he leads teams spanning Helpdesk, Systems, Integrations, Salesforce Engineering, Internal Product, and IT PMO. With more than 15 years of IT leadership experience at SpotOn, Groupon, and Hustle, he’s driven large-scale technology and AI transformations that improve efficiency, scalability, and user experience. Ryan is passionate about building empowered teams and aligning IT and AI strategy with business outcomes. He holds a Bachelor’s in Business Administration from the University of Illinois Springfield.