How remote business teams support their people where they work

Join us for a fireside chat with Business managers from G2, and Pipedrive moderated by Halp’s former Co-founder. Learn why they use modern support tools for teams like HR, IT, Security, and more.

More business teams are shifting to supporting internal requests in the places they are already communicating, their chat workplace systems. We've seen teams like IT, HR, Sales, Dev, and more adopting data-driven support tools that connect business and technology functions together to drive business outcomes. 

During the fireside chat, you will hear their thoughts on:

  • Why they made the shift to conversational tools in Slack and Microsoft Teams
  • What tools they have adopted to support their business needs
  • How adopting data-driven support mechanisms like conversational ticketing

Have questions you want to ask the panel? Drop them in Halp’s Slack Community channel #halp-community.


Fletcher Richman

Senior Product Manager

Fletcher Richman was the CEO & Cofounder of Halp, acquired by Atlassian (NASDAQ:$TEAM) in May 2020. He is currently a Sr. Manager, Product for Halp at Atlassian. 

Fletcher received a Bachelor of Science in Electrical & Computer Engineering, Cum Laude, from The University of Colorado. As a student, Fletcher co-founded Spark Boulder, a co-working space for student entrepreneurs, which was supported by many community leaders including Brad Feld and David Cohen, the Co-Founders of Techstars. Fletcher spent several years working as the Growth Engineer for PivotDesk, a Techstars Boulder graduate, and as the Platform Manager for Galvanize Ventures, a seed-stage venture capital fund.

Garrett Cook

Information Security & IT Leader,

Garrett Cook is the Information Security & IT leader at for the past two and a half years. Garrett has been working as an IT specialist for over 8 years for multiple technology companies. He graduated from the University of Nebraska at Omaha in 2015 with a focus on International Relations and Management Information Systems. Garret received his Masters of Business Administration in Information Technology from Western Governors University in 2019.

Kristi Rae

Senior IAM, Pipedrive

Kristi Rae is a seasoned IT-services manager with vast experience from telecom, energy and software companies. Today, she is a Senior IAM at Pipedrive, the leading CRM for sales and marketing teams. Kristi is responsible for employee lifecycle processes, including onboarding-offboarding and access control, and also serves as a global helpdesk for more than 700 Pipedrivers.