Work as One: Fighting Siloes in Enterprise Service Management

Teams today look to extend service management practices far beyond the boundaries of the IT department in order to provide great service experiences for employees and customers alike. Join Atlassian and guest Forrester to learn about current Enterprise Service Management (ESM) trends, strategies, and how Jira Service Management empowers every team to provide exceptional service experiences.

Enterprise Service Management (ESM) practices that extend beyond ITSM are gaining traction as every team looks to provide great service experiences for employees and customers alike. As remote work, distributed groups, and agile methods test the traditional command-and-control approach to service management, teams across development, HR, facilities, and beyond look to move with a sense of coordinated autonomy. In this webinar, join experts Molly Bronstein, Head of IT Marketing at Atlassian and guest speaker Julie Mohr, Senior Analyst at Forrester to learn:

  • Current ESM market trends and strategies to improve employee experiences
  • Best practices for IT to empower all teams across the organization
  • The increasing importance of removing siloes between Dev, IT Ops, and business teams
  • Atlassian’s modern approach to ESM and how our ITSM solution, Jira Service Management, uniquely connects all teams on a single service delivery platform.

If you’re not able to attend, feel free to register and we’ll send you a recording right after the session.


Julie Mohr

Julie Mohr

Senior Analyst at Forrester

Julie Mohr serves IT service management (ITSM) and enterprise service management (ESM) professionals supporting the transformation of IT operations into forward-thinking, customer-centric service organizations. Her research includes service portfolio/catalog management, incident/problem management and the service desk, knowledge management and self-service, and industry frameworks. Julie’s research also integrates the intangibles to infrastructure and operations (I&O) success, including capacity building, organizational change, culture, and collaboration.

Molly Bronstein headshot

Molly Bronstein

Head of IT Marketing at Atlassian

Molly leads the ITSM Product Marketing team and has been at Atlassian for five years. A Bay Area native, Molly enjoys traveling, doing spin classes, and taking pictures of her pets.