Jira Service Management for software development teams

For many organizations, Jira Service Management has become the platform that unifies and accelerates work across development and IT operations. In this webinar, you will learn how modern development teams are using Jira Service Management to get more out of Jira Software, from streamlining work intake to promoting continuous software delivery.

Join Cathi Davey, Principal Solutions Engineer at Atlassian and Jeremy Cooley, Product Marketing Manager, ITSM at Atlassian to learn how development teams are using Jira Service Management to:

  • Improve the intake of work, such as bug reports and ideas for development
  • Boost incident response by integrating development teams into incident swarming
  • Automatically track deployments for governance and compliance needs
  • Collaborate on the Atlassian platform built for teams to work differently, together


Can’t make it live? Register and we will send you the on-demand recording to watch anytime.


Cathi Davey

Principal Solutions Engineer, Atlassian

Cathi is a Principal Solutions Engineer specializing in Enterprise Service Management at Atlassian. She has 20 years in IT Operations and Service Management including time at Axios Systems, BMC, Splunk, and Sun Microsystems. Cathi focuses on helping customers unite every team on a single platform to democratize service delivery, resolve issues faster, and deliver amazing service experiences.

Jeremy Cooley

Product Marketing Manager, ITSM, Atlassian

Jeremy is a Product Marketing Manager on the Atlassian ITSM team focused on content creation and customer onboarding. Formerly a Product Advocate at Atlassian, he has worked closely with product evaluators, helping them better understand how Jira Service Management and Confluence can unleash the potential in every team.