Slack-first ticketing for growing MSPs
Delight your clients by supporting them in Slack. Triage, manage, and report on requests in one central system.
Not a Slack admin? Test our Sandbox
Differentiate your remote business with white-glove client support in Slack
Tracking, managing, and ensuring quick resolution on every single request from where ever you are and in any method your customers choose.
Turn messages into tickets
Use a simple emoji to quickly turn any message in Slack into a trackable ticket.
Customizable forms in Slack
Clients or support agents can create tickets and categorize them with unlimited, fully customizable forms.
Manage multiple clients
Route tickets from multiple Slack workspaces. Assign, edit, and reply directly in the thread on desktop or mobile.
Day one of Halp with Jira Cloud was like night and day for our team and it just worked. Everything worked as advertised. Our (Slack’s) move to Jira Cloud would have failed without Halp."
Senior Manager, Business Technology Operations, SlackJosh Senick
The benefits of conversational ticketing
Automate your day with powerful workflows
Use our flexible workflow engine to automate common actions based on ticket fields, forms, responses, and more.
Actionable reporting on team performance
Measure ticket volume, response & resolution times, and agent performance. Slice and dice by important clients, categories and fields.
Get notified about ticket updates directly in Slack
The assignee and end-user are notified about ticket updates directly in Slack to ensure fast resolution times.
Easily accept & answer email based tickets
Clients' employees can submit tickets via email. These tickets route to Halp to keep your team working in one place.
Add ticket followers to streamline approvals
Add an outside email address or collaborator to a ticket so they can see its history and easily reply for quick approvals.
Manage and search tickets in the web
View ticket lists and history, manage admin settings, and reply from an easy to use web interface.
Customize fields, statuses, and forms.
Streamline operations with easily customizable settings to make Halp fit your team.
Improve response times and customer satisfaction
Streamline operations with easily customizable settings to make Halp fit your team.
Turn any Slack message into an answer to automate recommendations for repetitive questions
Works standalone or integrates with the systems your team already uses
Zendesk Support Integration
2-way sync comments, fields, and forms with Zendesk.
Jira Service Management Integration
2-way sync comments, fields, and forms with multiple Jira projects.
Confluence Integration
Turn any Slack message or Confluence article into an AI powered answer
Halp Standalone
Don't have a ticketing system? Use Halp's powerful ticketing platform.