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Two-way Zendesk Slack Integration

Automate support, operations, and IT workflows two-way sync between Zendesk tickets and Slack conversations.

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Two-way Zendesk Slack Integration
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The second I saw it (Halp), I said where do I sign? How do we get this, because this is exactly what I want to do. This is the tool I’ve been wanting since my first day at Slack"

Josh Senick
Senior Manager, Business Technology Operations, Slack

Create a robust lightweight helpdesk by connecting Zendesk and Slack to create a two-way sync between your ticketing systems and conversations

Turn messages into tickets

Turn messages into Tickets

Use a simple emoji to quickly turn messages in Slack into a trackable ticket synced with Zendesk.

Two-way sync with threads

Messages in the Slack thread create responses to the Zendesk ticket, and responses from Zendesk tickets post back to the thread in Slack.

Two-way sync with threads
Customizable forms in Slack

Customizable forms in Slack

Create tickets and categorize them with unlimited, fully customizable forms synced with Zendesk fields.

The benefits of conversational ticketing

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Automate your day with powerful workflows

Use our flexible workflow engine to automate common actions based on ticket fields, forms, responses, and more.

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Actionable reporting on team performance

Measure ticket volume, response & resolution times, and agent performance. Slice and dice by important clients, categories and fields.

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Get notified about ticket updates directly in Slack

The assignee and end-user are notified about ticket updates directly in Slack to ensure fast resolution times.

Easily accept & answer email based tickets

Clients' employees can submit tickets via email. These tickets route to Halp to keep your team working in one place.

Add ticket followers to streamline approvals

Add an outside email address or collaborator to a ticket so they can see its history and easily reply for quick approvals.

Manage and search tickets in the web

View ticket lists and history, manage admin settings, and reply from an easy to use web interface.

Customize fields, statuses, and forms.

Streamline operations with easily customizable settings to make Halp fit your team.

Improve response times and customer satisfaction

Streamline operations with easily customizable settings to make Halp fit your team.

Halp elevates the best technical operations teams

See how IT Ops, MSPs, and B2B Support teams use Halp everyday.

Works standalone or integrates with the systems your team already uses

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Zendesk Support Integration

2-way sync comments, fields, and forms with Zendesk.

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Jira Service Management Integration

2-way sync comments, fields, and forms with multiple Jira projects.

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Confluence Integration

Turn any Slack message or Confluence article into an AI powered answer

Bring conversational ticketing to your team today

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