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Plans and pricing

Free for 14 days, no credit card required

Standard Premium Enterprise
?
Standard For teams getting started with conversational ticketing
Premium For advanced teams who want more from their help desk
Enterprise Enterprise-grade security, support and multiple workspaces
Core Features
Unlimited custom tickets, fields, and forms ?
Standard
Premium
Enterprise
Unlimited requesters and Slack channels ?
Standard
Premium
Enterprise
Unlimited queues ?
Standard
Premium
Enterprise
Use standalone or connect with Jira Cloud or Zendesk ?
Standard
Premium
Enterprise
Create automated workflows ?
Standard
Premium
Enterprise
Manage email-based tickets ?
Standard
Premium
Enterprise
Actionable reporting on team performance ?
Standard
Premium
Enterprise
Search and organize tickets ?
Standard
Premium
Enterprise
White label Slackbot ?
Standard -
Premium
Enterprise
Custom Slackbot messaging ?
Standard -
Premium
Enterprise
Custom email messaging ?
Standard -
Premium
Enterprise
Custom outbound email domain ?
Standard -
Premium
Enterprise
Multiple inbound email addresses ?
Standard -
Premium
Enterprise
Service Level Agreements (SLAs) ?
Standard -
Premium
Enterprise
Custom security reviews and compliance ?
Standard -
Premium -
Enterprise
Integrate with Slack Enterprise Grid ?
Standard -
Premium -
Enterprise
Slack-based support ?
Standard -
Premium -
Enterprise

Frequently asked questions

What kind of pricing model does Halp use? Copy link to heading Copied! show +
  

Halp charges per Agent or Admin who is in a Triage Channel.

Our monthly pricing is progressive, meaning that we offer volume discounts as you add more users. Each users' unit price is based on the pricing rate in which the user falls. The prices and tiers are:

Monthly

Number of Agents

Standard

Premium

Enterprise

1 - 15

Standard

$15

Premium

$30

Enterprise

$45

16 - 100

Standard

$12

Premium

$24

Enterprise

$36

101 - 250

Standard

$10

Premium

$20

Enterprise

$30

251+

Standard

$8

Premium

$16

Enterprise

$24

All prices are in USD. Halp is now offered at 75% off for eligible Community customers, and 50% off for eligible Academic customers

Annual

We offer annual subscriptions on a per-user basis, with a discount worth two months of the users' subscription cost.

Example

Let’s say you have 25 agents on the month-to-month Premium plan. You’ll pay $30 for your first 15 agents and $24 for your remaining 10 agents - a total of $690 per month. If you have the same number of agents and the same plan, but choose the annual billing option, you’ll pay a total of $6,900 per year instead of $8,280 on the month-to-month plan.

What does Halp consider an Agent? Copy link to heading Copied! show +
  

An agent is any Slack or Microsoft Teams User who is in part of a dedicated Triage Channel or Triage Team. This is a user that can be assigned tickets, access the Halp web interface, add private notes to tickets, and a variety of other Agent actions.

What does Halp consider an Admin? Copy link to heading Copied! show +
  

An admin is a user that not only has the ability to do everything an Agent can, but also can edit fields, forms, recipes, and other administrative settings.

For more info on Halp permissions, see this article

What does Halp consider “Triage Channel?” Copy link to heading Copied! show +
  

A "Triage Channel" is any channel in Slack and a "Triage Team" is a Team in Microsoft Teams where tickets can be routed to for Agents to respond to them and are connected to a Queue. For example, you might have a channel in Slack called #it-triage where all tickets go to by default and a #facilities-triage channel where facilities tickets get routed to. Both #it-triage and #facilities-triage are considered triage channels. In Microsoft Teams you would have separate Teams for IT and Facilities with a default channel where tickets get routed. There may be corresponding public channels for #it-help and #facilities-help; those are not considered triage channels.

Will I be billed for an Agent or Admin that is not in any Triage Channels? Copy link to heading Copied! show +
  

No. This is useful for if you need the billing contact to be someone who is not an Agent or Admin. You can add them to a triage channel, make them an Admin, and then remove them from the triage channel.  

Will I be billed for regular End-Users that are requesting tickets? Copy link to heading Copied! show +
  

No, you can have unlimited users requesting tickets and will not be billed for them. These users cannot be assigned tickets, cannot write private notes, and cannot access the Halp web interface.

Will I be billed for an Agents in Triage Channels even if they’ve never logged in to Halp? Copy link to heading Copied! show +
  

Yes. As soon as a user is added to a triage channel, they can view all the tickets in that channel and have full Agent capabilities.

What happens when I add or remove an Agent from a triage channel? Copy link to heading Copied! show +
  

When you add an Agent to a triage channel using /invite, you will be notified that an agent was added via a Halpbot notification in the Slack channel and your Admin will be notified that an agent was added via an email notification. You will be charged for the new Agent for the remainder of the billing cycle.

Prior to August 1st 2020, when you remove an Agent from a triage channel using /kick or /remove in Slack, your account will be credited for the value of that Agent from now until your next billing cycle, and you will see that credit reflected on your next invoice.

Effective August 1st, 2020, when you remove an Agent from a triage channel using /kick or /remove in Slack, you will renew at your lower agent count upon the next billing cycle.

Why are we making this change? Our former billing process created additional invoices and confusion for customers, and was also much different from the standard of how most SaaS products handle billing. The new process should create a simpler billing experience for customers and less complexity for the Halp team so that we can focus on building the product features you want.

I accidentally made a channel a triage channel, what should I do? Copy link to heading Copied! show +
  

First, you should unset that channel as a triage channel. If the channel was made a triage channel via Ticket Recipes, you should delete the Ticket Recipe.

If the channel was made a primary triage channel you can change it from the settings page, See more here.

If you were charged erroneously, contact us at support@halp.com.

Will I be charged more if one of my agents is in more than one triage channel? Copy link to heading Copied! show +
  

No, an Agent or Admin can be in as many triage channels as they want and will only be charged as 1 paid user.