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Halp evolved into Jira Service Management. Learn more →

Ticketing, powered by your conversations

Create and manage requests directly in Slack and Microsoft Teams with Jira Service Management chat — formerly Halp.

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Not using Jira Service Management? Get it free

Ticketing, powered by your conversations

Halp is a modern, lightweight help desk that lets you create and manage requests directly in Slack and Teams.

Slack icon Add to Slack
MS Teams icon Add to Teams

Not an admin? Test our Slack Sandbox

Conversational ticketing

Turn Slack or Microsoft Teams into a lightweight help desk with Jira Service Management chat — formerly Halp

See how it works
Track
Turn messages into tickets to streamline any request. Avoid context switching and organize cluttered channels.
Track
Automate responses
Supercharge your service frontline with Jira Service Management’s AI-powered virtual agent technology and deliver exceptional support at scale.
Automate responses
Report on key metrics
Make work visible and recognize the team’s efforts. Measure (and celebrate!) the number of tickets created and solved.
Report on key metrics
Track
Turn messages into tickets to streamline any request. Avoid context switching and organize cluttered channels.
Automate responses
Supercharge your service frontline with Jira Service Management’s AI-powered virtual agent technology and deliver exceptional support at scale.
Report on key metrics
Make work visible and recognize the team’s efforts. Measure (and celebrate!) the number of tickets created and solved.
List view
List view
Party popper icon
Messaging Platforms

Purpose-built for Slack & Microsoft Teams

Slack logo

Use emoji reactions to…

  • Turn messages into tickets
  • Add followers to tickets
  • Mark requests as resolved
Learn more
MS Temas logo

Take actions on messages to ...

  • Create tickets from within Teams.
  • Categorize and route any question.
  • Get notified about ticket updates.
Learn more
Halp answers Slack Only

The smartest way to resolve requests in Slack

Automate responses to repetitive questions and save both agents and requesters time.

1. Choose a suggested reply from Halp Answers

Choose a suggested reply from Halp Answers screenshot
← →

FAQ

What happened to Halp?
  

Halp has integrated all its conversational ticketing capabilities into every Jira Service Management plan under its chat feature.
Where can I learn more about what happened to Halp?
  

You can learn more about Halp's merge with Jira Service Management on our blog.
What features are included with Jira Service Management chat?
  
  • Create: Turn any message into a trackable request using emoji reactions, slash commands, or message actions. No more context-switching or manually capturing requests.
  • Automate: Leverage emoji shortcuts and automations to route requests using Assist and Jira Service Management Cloud’s powerful workflow engine.
  • Categorize: Create custom request types in Jira Service Management to capture important context and eliminate unnecessary back and forth.
  • Report: Make work visible with powerful metrics on volume, resolution times, SLAs and more. Recognize your team’s efforts and quantify resource needs.
  • Resolve: Agents can reply, update, prioritize, and resolve open issues directly in Slack or Microsoft Teams.

Plans that scale with your team

Get Jira Service Management chat for free on every plan.

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Featured Resources

Learn more about conversational ticketing

Connect Jira Service management visual image - multiple pipes connecting
Product guide

Connect Jira Service Management to Slack and Microsoft Teams

View guide
illustration of two people sharing confirmation check via comment and messaging
Resource

Conversational ticketing is the future of internal support

Learn more
How Atlassian made internal support conversational
Webinar

Getting started with the Jira Service Management virtual agent

View webinar
What’s next

Bring conversational ticketing to your team today

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Not using Jira Service Management? Get it free