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Announcing Halp for Microsoft Teams.  Read More

Ticketing, powered by your conversations

Halp is a modern, lightweight help desk that lets you create and manage requests directly in Slack and Teams.

Not an admin? Test our Slack Sandbox

OVER 2M REQUESTs TRACKED AND COUNTING
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Conversational ticketing

Halp is not your traditional ticketing system – we meet your team where they work, not the other way around

Track
Turn messages into tickets to streamline any request. Avoid context switching and organize cluttered channels.
Track
Automate
Create routing recipes and recommend answers. Empower your teams to self-resolve repetitive questions.
Automate
Report
Make work visible and recognize the team’s efforts. Measure (and celebrate!) the number of tickets created and solved.
Report
Track
Turn messages into tickets to streamline any request. Avoid context switching and organize cluttered channels.
Automate
Create routing recipes and recommend answers. Empower your teams to self-resolve repetitive questions.
Report
Make work visible and recognize the team’s efforts. Measure (and celebrate!) the number of tickets created and solved.
List view
List view
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Messaging Platforms

Purpose-built for Slack & Microsoft Teams

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Use emoji reactions to…

  • 🎫   Turn messages into tickets.
  • 👀   Add followers to tickets.
  • ✅   Mark requests as resolved.
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Take actions on messages to ...

  • Create tickets from within Teams.
  • Categorize and route any question.
  • Get notified about ticket updates.
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Customer Highlights

Lightweight, yet powerful enough for any team

Halp is used every day by IT and business teams all around the world

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Use Cases

Request management for any team

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IT Ops

Make it easier for employees to submit tickets. Triage directly in Slack or Microsoft Teams.

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Sales Ops

Automate tedious deal desk tasks and coast through quarter-end.

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Customer Success

Build relationships with your best customers directly in Slack. 

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People Ops

Turn DMs and cluttered channels into reportable and manageable HR requests with privacy in mind.

Integrations

Powerful alone, but better together

Say goodbye to context switching. Halp provides a two-way sync between Slack, Microsoft Teams and your existing ticketing system.


Coming soon: automate responses to common questions with Confluence and Halp Answers.

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Jira Service Management

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Zendesk

Plans that scale with your team

Start with a free 14 day trial, no credit card required

Standard

$15

per help desk agent / mo
1 – 15 agents

For teams getting started with conversational ticketing

Premium

$30

per help desk agent / mo
1 – 15 agents

For advanced teams who want more from their help desk

Enterprise

$45

per help desk agent / mo
1 – 15 agents

Enterprise-grade security, support and multiple workspaces

Over 15 agents? We offer discounts for larger teams! View pricing →

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Featured Resources

Learn more about conversational ticketing

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Customer Story

How Slack streamlined IT support with a little Halp from its friends

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Webinar

Remote teams fireside chat with G2 & Pipedrive

How Atlassian made internal support conversational
Blog

How Atlassian made internal support conversational