Forrester: Three Trends Transforming The Service Desk

Learn how to increase service quality with these 3 trends

Customers have higher expectations than ever before and the quality of your service experience can make or break your organization. To better meet customers' needs and increase service quality and speed, infrastructure and operations (I&O) teams must understand how these three service desk trends — enterprise service management (ESM), collaboration, and intelligent service management — are driving transformation in the industry.

In this report, Forrester shares the three trends transforming the service desk and how I&O leaders can use these trends to meet customer demands and increase their competitive advantage.

Download the report where we believe you will learn:

How enterprise service management is transforming the service desk

Thumbs up award icon

That collaboration is critical for service fulfillment and response


The importance of automated delivery and how it affects service speed

Jira Service Management is the only Jira-based IT Service Management solution optimized for ESM that helps IT and Ops teams deliver services at high-velocity. Learn how to evolve your service desk today.