Complete guide to Atlassian ITSM preview

Atlassian's guide to ITSM best practices

Executive Summary

Want to implement Atlassian’s ITSM solution, but don’t know where to start? Or perhaps you want to reimagine ITSM with practical applications of agile, DevOps, and cloud technologies?

In this guide, we’re excited to share how Atlassian can support you and your teams on your journey as changemakers. Based on our experience working with leading enterprises, we’ll share best practices on how to reimagine core ITSM practices by combining team-centric practices with Atlassian’s best-of-breed ITSM solution.

In this whitepaper, you'll learn:
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An overview of Atlassian’s ITSM solution, powered by Jira Service Management and seamlessly integrated with Jira Software, Confluence, and more

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How to implement end-to-end IT operations and support with Atlassian, including change, incident, and request management

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Best practices and tips to bring team agility and collaboration into ITSM


Paul Buffington headshot

Paul Buffington

Principal Solutions Engineer, ITSM, Atlassian

As a member of the Atlassian Enterprise team, Paul is responsible for helping customers redefine the shape of modern ITSM. His passion for all things IT is driven by 15+ years of consulting in the industry. His expertise spans the Atlassian products but also goes beyond the technology to helping teams improve the way they work.

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Teresa Fok

Senior Product Marketing Manager, ITSM, Atlassian

Teresa Fok is a Product Marketing Manager at Atlassian where she looks after go-to-market strategies for Jira Service Management and ITSM solutions. From better understanding customer needs to helping them solve business challenges with Atlassian products, she's passionate about helping IT teams work better to drive change in their organizations.

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