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Conversational ticketing for modern Sales Ops teams

Create and manage tickets directly in Slack and Microsoft Teams. Track, automate, and report on deal desk requests, Salesforce issues, and more.

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OVER 2M REQUESTs TRACKED AND COUNTING
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Automate deal desk tasks and coast through quarter-end

Manage Sales Ops requests directly in Slack or Microsoft Teams with a lightweight request management solution.

Turn messages into tickets

Use an emoji or message action to turn any message into a trackable ticket.

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Manage incoming requests

Easily capture questions about quotas, territories, Salesforce, and more with customizable fields and forms.

Make work visible

Route requests from sales reps to one triage team. Report on time to resolution and close deals faster.

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Turn any message into a saved answer

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Turn any message into a saved Answer

Automate responses to repetitive questions and empower employees to self-resolve.

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With Slack and Halp, we’ve made sales reps’ lives a lot easier and processes a lot quicker.

Derek Lilliman, Sales Operations Analyst, BlueCat Networks

Highlights

The benefits of conversational ticketing

Halp is a modern, lightweight help desk for humans who love Slack and Microsoft Teams.

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Automate your day with powerful workflows

Use our workflow engine to automate actions based on ticket fields, forms, keywords, replies, and more.

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Actionable reporting on team performance

Measure ticket volume, response/resolution times, and agent performance.

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Get notified about ticket updates directly via chat

Track ticket progress and update end-users and agents directly in Slack or Teams to ensure fast resolution.

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Capture & answer email based tickets

Manage tickets submitted via both email and chat all in one centralized place.

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Loop in key stakeholders to streamline approvals

Add outside collaborators to a ticket so they can see its history and easily reply for quick approvals.

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Manage and search tickets in your tool of choice

View ticket lists and history, manage admin settings, and reply from an easy to use web interface.

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Customize fields, statuses, and forms

Streamline operations with easily customizable settings that fit your team’s individual needs.

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Improve response times and customer satisfaction

Meet your employees where they already work and automate repetitive tasks to handle requests quickly.

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Empower any team to manage their own requests

Set up queues and route tickets to different teams within your organization.

Integrations

Works standalone or integrates with the systems your team already uses

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2-way sync comments, fields, and forms with multiple Jira projects.

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2-way sync comments, fields, and forms with multiple Jira projects.

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Don't have a ticketing system? Use Halp's powerful ticketing platform on its own.