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Conversational ticketing for modern People Ops teams

Create and manage HR tickets directly from messages in Slack and Microsoft Teams. Easily track, automate, and report on benefits questions, onboarding requests and more.

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OVER 2M REQUESTs TRACKED AND COUNTING
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Manage People Ops requests directly in Slack or Microsoft Teams

Overcome remote-work challenges and empower employees to resolve questions quickly with a lightweight request management solution built directly into your messaging platform.

Turn messages into tickets

Use an emoji or message action to turn any message into a trackable ticket.

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Simplify Onboarding

Create customizable onboarding workflows to make any new hire’s 1st day and your day-to-day much easier.

Make work visible

Route HR and benefits questions to one confidential triage team. Report on time to resolution and number of solved cases.

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Turn any message into a saved answer

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Turn any message into a saved Answer

Automate responses to repetitive questions and empower employees to self-resolve.

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The second I saw it (Halp), I said where do I sign? How do we get this, because this is exactly what I want to do. This is the tool I’ve been wanting since my first day at Slack

Josh Senick, Senior Manager, Business Technology Operations, Slack

Highlights

The benefits of conversational ticketing

Halp is a modern, lightweight help desk for humans who love Slack and Microsoft Teams.

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Automate your day with powerful workflows

Use our workflow engine to automate actions based on ticket fields, forms, keywords, replies, and more.

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Actionable reporting on team performance

Measure ticket volume, response/resolution times, and agent performance.

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Get notified about ticket updates directly via chat

Track ticket progress and update end-users and agents directly in Slack or Teams to ensure fast resolution.

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Capture & answer email based tickets

Manage tickets submitted via both email and chat all in one centralized place.

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Loop in key stakeholders to streamline approvals

Add outside collaborators to a ticket so they can see its history and easily reply for quick approvals.

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Manage and search tickets in your tool of choice

View ticket lists and history, manage admin settings, and reply from an easy to use web interface.

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Customize fields, statuses, and forms

Streamline operations with easily customizable settings that fit your team’s individual needs.

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Improve response times and customer satisfaction

Meet your employees where they already work and automate repetitive tasks to handle requests quickly.

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Empower any team to manage their own requests

Set up queues and route tickets to different teams within your organization.

Integrations

Works standalone or integrates with the systems your team already uses

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2-way sync comments, fields, and forms with multiple Jira projects.

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2-way sync comments, fields, and forms with multiple Jira projects.

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Don't have a ticketing system? Use Halp's powerful ticketing platform on its own.