Atlassian Analytics Overview

What is Atlassian Analytics?

Atlassian Analytics offers simple and flexible ways to visualize data across Atlassian products and other data sources, giving you holistic insights into how work gets done across teams. With Atlassian Analytics, you get:

Why use Atlassian Analytics?

Speed up decision-making at all levels across your DevOps and IT service management teams.

DevOps

Understand how your development cycle is delivering value to your customers.

• Understand the net flow of work and the team’s focus on committed issues
• Measure the ratio of defects and bugs to the total issues completed in a given time period
• Track lead time, cycle time, and the distribution of work completed with Flow Analytics

IT Service Management

Monitor and alleviate service blockers that are impacting time-to-value for your customers. Track key metrics across change, incident, and request management.

• Track open requests, agent workload, adherence to SLAs, and customer satisfaction
• Understand trends in incident creation, responses, and resolution timelines
• Monitor trends in change request resolution over time across different change request risks, types, and services
• Analyze objects in your asset and configuration management system, their related issues and projects, as well as time spent on them
   

Select your data sources

Atlassian Analytics seamlessly connects to the Atlassian Data Lake and lets you configure which products and instances you want to pull data from.

Select to include or exclude projects (Jira Software, Jira Service Management, Opsgenie) or assets (Insight).

Start with templates

You can access a number of template dashboards and charts as soon as you create a connection to one of your product instances. These templates are designed to address the common needs of business and technical teams. 

• Drill down to get insights on specific project timelines and bottlenecks
• Comment and share with key stakeholders to drive action

Run SQL your way

Build custom views across products or instances with the ability to run SQL queries directly against the Atlassian Data Lake. Users who may not be familiar with SQL can use visual query - a no-code way to build custom charts and dashboards.

Spin up new tables and charts by dragging and dropping metrics with intuitive joins between your data sets. Switch over to written SQL if you want to peek under the hood and adjust your queries.

Explore multiple visualization options

Choose charts and diagrams that work best for your visualization needs. Atlassian Analytics will recommend a chart type based on the number of data sets you’re comparing.