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Incident Communications handbook

The Complete Guide to Incident Communication

Keeping teams and customers in the loop when services are down. 

Summary


Nothing erodes trust like system downtime and poor communication. Downtime can't always be avoided, but poor communication can be. 

In this handbook, you'll get:
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Tips on defining an incident and knowing when to announce downtime. 

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The right places to share and amplify your incident communications to keep customers informed and happy.

Content-page

Templates and samples you can use to create announcements quickly and efficiently.