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Supercharge your Service Desk with Jira Service Management and Halp

Sync Jira tickets with chat conversations in Slack or Microsoft Teams to automate support, operations, and IT workflows.

Book a demo or test our Sandbox to try Halp

OVER 2M REQUESTs TRACKED AND COUNTING
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Connect Jira Service Management and your chat tool of choice to create a flexible, centralized ticketing system

Fully compatible with Jira Cloud, Server and Data Center.

Turn messages into tickets

Use a simple emoji or message action to turn any message into a trackable Jira ticket.

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Two-way sync with threads

Two-way sync with threads, fields and statuses

Threaded messages, comments, form fields and ticket statuses sync bi-directionally between Jira and Slack or Microsoft Teams.

Submit forms in Slack and Teams

Create tickets and categorize them with unlimited forms and fields synced with Jira request types.

Get IT help
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Day one of Halp with Jira Cloud was like night and day for our team and it just worked. Everything worked as advertised. Our move to Jira Cloud would have failed without Halp.

Josh Senick, Sr. Manager, Business Technology Operations, Slack

Highlights

The benefits of conversational ticketing

Halp is a modern, lightweight help desk for humans who love Slack and Microsoft Teams.

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Automate your day with powerful workflows

Use our workflow engine to automate actions based on ticket fields, forms, keywords, replies, and more.

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Actionable reporting on team performance

Measure ticket volume, response/resolution times, and agent performance.

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Get notified about ticket updates directly via chat

Track ticket progress and update end-users and agents directly in Slack or Teams to ensure fast resolution.

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Capture & answer email based tickets

Manage tickets submitted via both email and chat all in one centralized place.

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Loop in key stakeholders to streamline approvals

Add outside collaborators to a ticket so they can see its history and easily reply for quick approvals.

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Manage and search tickets in your tool of choice

View ticket lists and history, manage admin settings, and reply from an easy to use web interface.

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Customize fields, statuses, and forms

Streamline operations with easily customizable settings that fit your team’s individual needs.

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Improve response times and customer satisfaction

Meet your employees where they already work and automate repetitive tasks to handle requests quickly.

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Empower any team to manage their own requests

Set up queues and route tickets to different teams within your organization.

EMPOWER EVERY BUSINESS TEAM

Made for IT and business teams

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Marketing

Plan it, create it, launch it. Collaborate seamlessly across the organization and hit your marketing goals every time.

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Legal

Protect your organization and stay compliant with our structured workflows and custom permissions.

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Human resources

Empower your HR team to manage the entire employee lifecycle, from recruiting to offboarding.

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Human resources

Empower your HR team to manage the entire employee lifecycle, from recruiting to offboarding.

EMPOWER EVERY BUSINESS TEAM

Works standalone or integrates with the systems your team already uses

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Don't have a ticketing system? Use Halp's powerful ticketing platform on its own.

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2-way sync comments, fields, and forms with Zendesk tickets.