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Conversational ticketing for modern teams

Halp meets your team where they already work – helping you easily track, automate and report on incoming requests.

TICKETING

Manage requests directly in Slack and Microsoft Teams

Empower any team to keep track of any request – no matter if it came from a direct message, channel, or email.

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Turn messages into tickets

Use an emoji or message action to turn messages into tickets.

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Solve requests as a team

Route requests to dedicated queues and resolve them as a team.

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Avoid context switching

Prioritize tickets directly in Slack or Microsoft Teams.

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Update everyone in real-time

Automatically notify requesters and followers about ticket progress.

Illustration of Halp being used in Slack
Illustration of Halp being used in Slack
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Timeline view

Map dependencies and plan work effectively with our take on the classic Gantt chart.

Recipes

Automate your work with simple recipes

Focus on helping your team and leave the busywork to the bots. Using Halp’s recipe builder, automate common actions based on ticket fields, form input, and more.

Halp automation diagram
Halp automation diagram
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EmojiOps Slack only

Create tickets, set priorities, and assign requests to agents with emoji-based triggers.

Reporting

Improve productivity with effortless reporting

Keeping your team accountable has never been so easy. Track request volume, measure CSAT, and report on first response & resolution times.

Track request volume
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50%

Improvement on Time to Resolution.

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89%

Improvement in First Response & Resolution time.

Highlights

Conversational Ticketing

Halp is a modern, lightweight help desk for humans who love Slack and Microsoft Teams

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Tickets

Track requests coming from DMs, channels, or emails.

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Queues

Prioritize tickets by severity and route to dedicated triage teams.

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Reports

Measure ticket volume, response & resolution times, and agent performance.

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Knowledge base

Provide automated answers while keeping it personal.

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Forms

Build custom forms for each use case, customize fields and statuses.

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Recipes

Update statuses, assign tickets, route requests and more.

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Custom appearance

Make the Halp bot your own with custom appearance and messaging.

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Followers

Add ticket followers to streamline approvals.

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Notifications

Requesters and agents are automatically notified about ticket updates to ensure quick resolution.

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Halp Answers Beta Slack only

Empower employees to self-resolve their own requests

Create automated responses for repetitive questions. Using Halp Answers, easily turn any Slack message, Teams message, or Confluence page into an answer.

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Halp has been so successful that I’ve gotten six other teams to use the platform for their own purposes.

Garrett Cook, Head of IT, G2