Turn messages into tickets
Use an emoji or message action to turn messages into tickets.
Solve requests as a team
Route requests to dedicated queues and resolve them as a team.
Avoid context switching
Prioritize tickets directly in Slack or Microsoft Teams.
Update everyone in real-time
Automatically notify requesters and followers about ticket progress.
Automate your work with simple recipes
Focus on helping your team and leave the busywork to the bots. Using Halp’s recipe builder, automate common actions based on ticket fields, form input, and more.
Halp answers Slack Only
The smartest way to resolve requests in Slack
Automate responses to repetitive questions using machine learning. Turn any message into a saved answer with just an emoji and auto-suggest them based on keywords. Capture data to quantify the effectiveness of your answers and see time saved.
Keeping your team accountable has never been so easy. Track request volume, measure CSAT, and report on first response & resolution times.
Halp is a modern, lightweight help desk for humans who love Slack and Microsoft Teams
Halp has been so successful that I’ve gotten six other teams to use the platform for their own purposes.
Garrett Cook, Head of IT, G2