Marketing service management template
Manage and track marketing requests
best for
Marketing
key features
Help desk
Manage requests
Resolve incidents
What is a marketing service management template?
Our template offers everything you need to capture, track, and manage marketing requests in one place.
What does the marketing service management template include?
A marketing service portal
Create a service portal to manage marketing requests. Shape request types and workflows to meet your organization’s needs.
Manage marketing requests
Capture, track, and manage incoming marketing requests in one place. Quickly assign tasks to the right people.
Report on performance
Proactively spot and fix bottlenecks slowing down your team’s work, make better decisions around resource allocation, staffing, and investments, and keep tabs on the state of your marketing programs.
Empower employees with knowledge
Provide answers to common questions using a self-service portal. Leverage a knowledge base that surfaces relevant articles to deflect requests.
Easy collaboration
Make it easy for internal customers to submit marketing and media requests, and for your team to manage them in a central location. Use statuses and notifications to effortlessly communicate real-time updates to cross-functional teams, agency partners, and vendors.
Marketing service portal
Deliver a self-service marketing portal that provides 24/7 access to marketing information and services, minimizes dependencies on institutional knowledge, and decreases the number of redundant or repetitive requests.
Smooth workflows
Use workflows to provide transparency for reviews and approvals, and automation rules to notify team members if requests are urgent. Customize how you receive incoming requests to suit how your team likes to work, and have confidence the right person is assigned to the task.
How to get started with the marketing service management template
This template uses Jira Service Management to help your team capture, track, and manage incoming marketing requests in one place.
