Шаблон управления службой ИТ
Оперативно отвечайте на запросы, разрешайте инциденты, устраняйте проблемы и развертывайте изменения.
Request types
Streamlined HR workflows
Stay on top of and manage all HR service demands with pre-configured request types and workflows designed for HR teams.
Built-in confidentiality
Securely track and protect sensitive information. Use permissions to define who can view, find, and comment on requests.
Self-service portal
Help employees find answers to common questions using a service portal. Set up a knowledge base so that help-seekers can self-service with FAQs and how-to articles.
Featured product: Jira Service Management
The easiest way for HR teams to manage payroll, onboarding, requests, general inquiries, and other HR services. Learn more
“Digital transformation is a buzzword, but Jira Service Management is helping make it tangible for us. Before, people were looking at shared drives, spreadsheets, and emails. Now they see their process as a digital product, through a form, a queue, a dashboard, and a workflow.”
Jeff Pittman
Director of IT Operations, Sony Music Publishing
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Связанные ресурсы
Что такое ITSM? Руководство по управлению службой ИТ