See Jira Service Management Premium in action
Insight asset and configuration management
Discover and track assets to aid planning, audits, and compliance projects.
Gate deployments and automate change record creation
Low-risk changes can be approved automatically while higher-risk changes will pause the deployment and notify approvers that their review is needed.
Resolve every major incident
Automate major incident creation, notify key stakeholders quickly, and orchestrate the incident response.
Investigate and re-deploy code
Correlate major incidents to code deployments and re-deploy to a working version via Bitbucket, GitLab, or Bamboo.
Leading companies trust Jira Service Management Premium to help them collaborate and scale their ITSM practices.
Scale easily with a flexible ITSM solution
Our Premium plan empowers high-velocity teams and integrates with the Atlassian tools you already use.
Insight - asset and configuration management
Track assets, configuration items, and resources and gain visibility into critical relationships between applications.
Change management automation
Automatically create change records for standard (low risk) changes, and for normal (high risk) changes, pause the deployment and notify approvers that the record is waiting for review.
Incident management at scale
Automate the major incident creation process to reduce manual work and swarm incidents faster. Premium includes unlimited incidents, so your team can respond to and resolve every incident.
Heartbeat monitoring
Passively monitor your logging and monitoring tools to ensure they are functioning and receive a notification if a system goes down.
24/7 Premium Support
Get 24/7 support with one hour response times for critical issues with the best on-hand to help you take care of challenges as they arise.
Unlimited storage
Unlimited storage removes limits, letting your team and your customers upload attachments and files of any size so you can fix problems fast.
99.9% uptime SLA
Around the clock 99.9% uptime SLA, financially backed with service level credits so you never have to worry about downtime or leaving your customers in the dark.
Features | Standard Plan | Premium Plan | Enterprise Plan |
|---|---|---|---|
| Asset & Configuration Management | |||
| Insight discovery | Standard Plan
| Premium Plan
| Enterprise Plan
|
| Object schemas | Standard Plan
| Premium Plan
| Enterprise Plan
|
| Incident Management | |||
| Incident command center | Standard Plan
| Premium Plan
| Enterprise Plan
|
| Incident investigation review | Standard Plan
| Premium Plan
| Enterprise Plan
|
| Heartbeat monitoring | Standard Plan
| Premium Plan
| Enterprise Plan
|
| Alerts/major incidents data visualization & analytics | Standard Plan
| Premium Plan
| Enterprise Plan
|
| Service subscriptions | Standard Plan
| Premium Plan
| Enterprise Plan
|
| External services | Standard Plan
| Premium Plan
| Enterprise Plan
|
| Service & infrastructure health analysis | Standard Plan
| Premium Plan
| Enterprise Plan
|
| Major incidents per month | Standard Plan 100 | Premium Plan Unlimited | Enterprise Plan Unlimited |
| Incident creation | Standard Plan Manual | Premium Plan Manual, Auto, API, and Template | Enterprise Plan Manual, Auto, API, and Template |
| Postmortems | Standard Plan 5 | Premium Plan Unlimited | Enterprise Plan Unlimited |
| Alerts & Notifications per month | Standard Plan Unlimited alerts, emails, and SMS | Premium Plan Unlimited alerts, emails, SMS, and voice | Enterprise Plan Unlimited alerts, emails, SMS, and voice |
| Change Management | |||
| Risk assessment through automation | Standard Plan
| Premium Plan
| Enterprise Plan
|
| Multi-user/group approvals | Standard Plan
| Premium Plan
| Enterprise Plan
|
| Keep track of CI/CD changes | Standard Plan
| Premium Plan
| Enterprise Plan
|
| Change gating in CI/CD tools | Standard Plan
| Premium Plan
| Enterprise Plan
|
| Platform, Support, Admin | |||
| Admin insights | Standard Plan
| Premium Plan
| Enterprise Plan
|
| IP allowlisting | Standard Plan
| Premium Plan
| Enterprise Plan
|
| Sandbox | Standard Plan
| Premium Plan
| Enterprise Plan
|
| Release tracks | Standard Plan
| Premium Plan
| Enterprise Plan
|
| Org-level billing | Standard Plan
| Premium Plan
| Enterprise Plan
|
| Data residency | Standard Plan
| Premium Plan
| Enterprise Plan
|
| Uptime SLA | Standard Plan
| Premium Plan 99.9% | Enterprise Plan 99.95% |
| Global/multi-use automation | Standard Plan
| Premium Plan 1,000 rules per agent | Enterprise Plan Unlimited automation rules |
| SSO, SCIM, Active directory sync | Standard Plan Requires Atlassian Access subscription | Premium Plan Requires Atlassian Access subscription | Enterprise Plan Included |
| Storage | Standard Plan 250 | Premium Plan Unlimited | Enterprise Plan Unlimited |
| Support team | Standard Plan Cloud support (regional business hours) | Premium Plan Cloud support team (24/7 premium support, <1 hour support for critical issues) | Enterprise Plan Dedicated senior support team (24/7 Enterprise support) |