Jira Service Management, part of the Atlassian Service Collection

JIRA SERVICE MANAGEMENT CLOUD PREMIUM

Confidently scale and modernize service management

Transform service management with a complete ITSM solution from request intake to incident resolution with Jira Service Management Cloud Premium

Modernize end-to-end service management

Deliver exceptional service experiences with advanced capabilities to streamline request intake, accelerate incident response, deploy changes faster, and more – all on a single platform.

Jira Service Management request intake and service desk queue views
AIOps alert grouping and incident timeline in Jira Service Management

Accelerate incident resolution with AIOps

Enable Dev and Ops teams to intelligently detect, resolve, and prevent incidents to deliver high-performing services at scale. Reduce alert fatigue and swarm on incidents more efficiently with AI-powered alert grouping, incident creation, and PIR generation.

Securely scale service management

Empower your admins with added controls and security safeguards. Provide teams with the keys to build and customize their own services using no-code capabilities within an IT-regulated environment.

Admin security controls and no-code service configuration in Jira Service Management

Powering high-velocity service management

“Jira Service Management has allowed us to centralize our information into one point, making it easy to perform queries, or even run reports.”

ANDREW TOOLAN
Software Engineer

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Recognized by industry experts

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Atlassian is a Leader in the 2025 Forrester Wave: DevOps Platforms

G2 Top 50 IT Management Products, Best Software Awards 2023

Jira Service Management awarded G2 Top 50 IT Management Products in Best Software Awards 2023

The functionality you need to scale service management

With Jira Service Management Cloud Premium, get the tools your team needs to accelerate incident resolution and modernize service management at scale

Change management

Automatically create change records for standard changes with deployment tracking. Use deployment gating to allow or prevent deployments at specific points in the change management process, with seamless integrations to CI/CD tools such as Bitbucket, Jenkins, and GitLab.

Change management automation with deployment tracking and approvals

24/7 support for critical issues

Bolstered security safeguards

99.9% uptime SLA

Not sure which plan is right for you? Get help from a product expert.

Learn more about Jira Service Management

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Video

6 Reasons to Upgrade to Premium

Jira Service Management Premium: Feature Highlights video thumbnail

Video

Jira Service Management Premium: Feature Highlights

Asset and Configuration Management Highlights video thumbnail

Video

Asset & Configuration Management Highlights

See how Cloud Premium stacks up

Jira Service Management Cloud Premium is equipped with the advanced capabilities you need for modern service IT service management. Compare with our other plans to see which is right for you.

Standard PlanPremium PlanEnterprise Plan
General Service Management
Rovo250 Rovo credits + 1,000 indexed objects per user/month700 Rovo credits + 2,500 indexed objects per user/month1,500 Rovo credits + 6,250 indexed objects per user/month
Virtual service agent
Includes 1,000 assisted conversations per month or 12,000 assisted conversations per year with the option to purchase more via add-on at volume discounts.Includes 1,000 assisted conversations per month or 12,000 assisted conversations per year with the option to purchase more via add-on at volume discounts.
Asset & Configuration Management
Asset objects5,00050,000500,000
Asset discovery
checked
checked
Object schemas
checked
checked
Object types
checked
checked
Schema templates
checked
checked
Incident Management
Incident command center
checked
checked
Incident investigation review
checked
checked
Heartbeat monitoring
checked
checked
Alerts/major incidents data visualization & analytics
checked
checked
Service subscriptions
checked
checked
External services
checked
checked
Service & infrastructure health analysis
checked
checked
Major incidents per month100UnlimitedUnlimited
Incident creationManualManual, Auto, API, and TemplateManual, Auto, API, and Template
Postmortems5UnlimitedUnlimited
Alerts & Notifications per monthUnlimited alerts, emails, and SMSUnlimited alerts, emails, SMS, and voiceUnlimited alerts, emails, SMS, and voice
Change Management
Risk assessment through automation
checked
checked
checked
Multi-user/group approvals
checked
checked
checked
Keep track of CI/CD changes
checked
checked
checked
Change gating in CI/CD tools
checked
checked
AIOps
checked
checked
checked
checked
checked
checked
checked
checked
checked
checked
checked
checked
checked
checked
checked
checked
checked
checked
Problem Management
Problem queues
checked
checked
Problem work category
checked
checked
Platform, Support, Admin
Admin insights
checked
checked
IP allowlisting
checked
checked
Sandbox
checked
checked
Release tracks
checked
checked
Org-level billing
checked
Data residency
checked
checked
checked
Uptime SLA
99.9%99.95%
Global/multi-use automation3,000 automation steps6,500 automation steps9,500 automation steps
SSO, SCIM, Active directory syncRequires Atlassian Guard subscriptionRequires Atlassian Guard subscriptionIncluded
Storage250UnlimitedUnlimited
Support teamCloud support (regional business hours)Cloud support team (24/7 premium support, <1 hour support for critical issues)Dedicated senior support team (24/7 Enterprise support)

FAQ

  • What is Premium?

  • Can I trial Premium before choosing to pay for it?

  • Will the list price change if I have 100+ users?

  • Why does Jira Service Management Cloud Premium cost more?

  • Do Atlassian cloud products have a storage limit?

  • What's the difference between Jira Service Management Cloud and Data Center?

  • How do I get service credits reimbursed for an SLA breach?

  • What is the difference between Premium and Atlassian Guard?

Explore Jira Service Management Cloud Premium for your team

Jira Service Management Cloud Premium product illustration