THE GUIDEBOOK TO REQUEST MANAGEMENT MATURITY
Your roadmap to managing help requests
The journey of 1,000 requests begins with a single ticket. And since ticketing isn’t just for IT orgs anymore, we surveyed request management teams across every industry and role to give you a guidebook for starting your journey.
Where we’re going, we might actually need roads
61% of low maturity teams lack a formal process for end-users to make requests. Yet many teams are making it their mission in 2022 to improve team efficiency and employee/customer satisfaction.
The tools that got you here, might not get you there
Only 15% of teams beginning their request management journey are using ticketing tools, while more mature teams not only have those tools in place (63%), but have even begun adopting chat application-based ticketing tools (24%).
Some teams are stuck driving round and round in circles
40% of low maturity teams struggle with answering the same questions over and over. Not only are these teams unlikely to have a ticketing system, but many also lack documentation or knowledge bases.
Download your request management guidebook
Download your request management guidebook
Get our guidebook to benchmark your progress with real industry data that will help you get a lay of the land, chart your route, and learn from the best practices of your peers along the way.
Already read the guidebook and ready to hit the road?
Take our lightweight ticketing tool for a spin!