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Server to cloud migration guide

Use our step-by-step migration guide for resources and best practices to ensure a successful move to cloud


How we support cloud migrations

Moving to cloud is a team sport between Atlassian, Solution Partners, our Marketplace, and most importantly: you. With the Atlassian Migration Program, we provide the free tools, support, and resources to make sure your move is successful—starting with this guide.

How we support cloud migrations

Meet the team

Review the table below to understand the different support channels we offer, as well as the level of support you may need throughout your migration.

 

Community

Atlassian Cloud Migration Managers

Atlassian Support Engineers

Solution Partners

Role

Community

Ask questions, find answers and support, and connect with other Atlassian users

Atlassian Cloud Migration Managers

Our primary team dedicated to providing guidance on migration planning, strategy and execution, and best practices

Atlassian Support Engineers

Available when you need help cleaning up your instance, configuring data, and resolving complex issues

Solution Partners

Trained to do the heavy lifting and hands on support for higher complexity migrations, as well as consult on migration and cloud optimization

When to consider

Community

When you want to get instant answers and feedback from Community Leaders who have been there, done that

Atlassian Cloud Migration Managers

When you have questions or need guidance regarding your migration strategy and execution

Atlassian Support Engineers

When you need technical support throughout planning period, need help migrating data, or run into issues post-migration

Solution Partners

When you have limited internal resources or technical expertise, need support beyond Atlassian’s scope, or have a complex migration

How to reach out

Community

Visit the Atlassian cloud migrations collection in the Atlassian Community

Atlassian Cloud Migration Managers

Submit a Migration Support ticket here

Atlassian Support Engineers

Support Engineers will be included throughout the migration process as needed or you can submit a ticket here

Solution Partners

Fill out this contact form so we can connect you to the right Solution Partner.

Typically, the level of support that teams need depends on the complexity of their migration, which can be impacted by factors like user count, apps and products you’re looking to migrate. While most teams can manage the migration on their own, we recommend customers migrating over 1,000 users to contact us directly for additional guidance and support.

For migrations that occur after hours, we offer both weekend and holiday support staffed by our support engineers. If you’re planning your migration for after-hours, we ask that you contact us two weeks ahead of time so we can ensure that our teams are staffed appropriately.

Learn more about our support scope and when to consider a Solution Partner.


The tools

The most important tools at your disposal are the free cloud migration trial, and our Cloud Migration Assistants for Jira and Confluence. Activate and download these tools now as your first step to make your migration journey seamless.

Cloud migration trial

We provide a free cloud migration trial for up to 12 months that matches the remaining duration and user tier of your self-managed license. If you’re nearing the end of your maintenance or your maintenance has already expired, you’re still eligible for a full 2 month cloud migration trial.

  • Explore, evaluate, test and migrate over time without disrupting your teams
  • Each server or Data Center license you own is eligible for a separate migration trial.
  • Try both Standard and Premium cloud plans at no cost throughout the duration of your trial.

We strongly recommend signing up with a URL you plan to keep as your new production site once your migration is complete.

Cloud Migration Assistants

Our Cloud Migration Assistants for Jira and Confluence are free apps available in our Marketplace that help you assess and audit your apps, and clean up your data prior to migrating. Depending on the migration method you choose, the tools you use to actually migrate your data may differ.

  • For Confluence customers, the Cloud Migration Assistant can easily migrate your spaces, users, and groups to cloud.
  • For Jira Software and Jira Core you can use the Cloud Migration Assistant to migrate your data. If you’re also migrating Jira Service Desk you can use the Jira Site Import Method. In the future, Jira Service Desk will be supported in the Cloud Migration Assistant.
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We’re working hard on making the migration journey for Bitbucket Server customers seamless. If you’re a migrating Bitbucket customer, sign up for our Cloud Migration Assistant EAP and view our roadmap to see the enterprise and platform features we’re building in Bitbucket Cloud. Plan for and learn more about migrating to Bitbucket Cloud in our Bitbucket cloud migration documentation

Technical documentation

Our technical documentation is available and linked throughout the guide to provide you with step-by-step details on preparing and executing your migration, as well as supplemental information on setting up and getting the most out of your cloud products.

In addition to the above, we’re continuing to add to and improve upon our migration tools and resources. View our migrations roadmap to see what we’re working on.