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We’ve launched a new and simplified contracting experience for Atlassian customers, the Atlassian Customer Agreement. This agreement takes effect on April 1, 2024, at 9 am PDT, and will apply to any new order or renewal at or after that time. Existing orders remain subject to the prior customer terms, available in our Archives.

Legal information

Simplified contractual terms and resources for customers, partners, and developers

Frequently Asked Questions

We created this FAQ to answer some of the most common questions customers ask about our Atlassian Customer Agreement.

These FAQs are for informational purposes only and do not create any contractual commitments. The responsibilities and liabilities of Atlassian towards its customers are governed by the relevant agreements between Atlassian and its customers, and these FAQs are not part of, nor do they modify, any agreement between Atlassian and its customers. 

How do I provide legal notices to Atlassian? Copy link to heading Copied! Show
  

Most notices under our Atlassian Customer Agreement can be sent to customer-notices@atlassian.com. For claims of breach by Atlassian, infringemenent of IP or termination for cause, please provide physical notice to:  Atlassian, 350 Bush St, Floor 13, San Francisco, CA 94104, Attention: General Counsel.

For reporting copyright and trademark violations, please follow the process set out here.

For subpoenas and other law enforcement orders, please follow the process set out here.

For Atlassian Support, please go here. This includes technical support, as well as pricing, billing and licensing support (including if you wish to terminate your subscription or exercise your refund right).

For supplier queries, please go here.

Has Atlassian updated any of its legal terms and policies recently? Copy link to heading Copied! Show

Yes, in addition to the Atlassian Customer Agreement, Atlassian updated the following terms and policies as of April 1, 2024 (to apply as of a customer’s next order or renewal):

* We know that our customers care about AI and Atlassian Intelligence. So, we want to make it clear that we updated the Atlassian Intelligence terms to match the drafting style and defined terms of our Atlassian Customer Agreement. We have not changed the ways we use customer inputs or outputs of Atlassian Intelligence as described in our Trust Center.

Does the Atlassian Customer Agreement apply to all of Atlassian’s products? Copy link to heading Copied! Show

Yes, the Atlassian Customer Agreement applies to Atlassian’s cloud and data center products. The Atlassian Customer Agreement also applies to Atlassian apps, support, and advisory services, which are subject to additional policies, as detailed in the Atlassian Customer Agreement.

The Atlassian Customer Agreement does not apply to third-party products, training services, developer tools, and the use of the Atlassian Marketplace, as described in the Atlassian Customer Agreement.

Section references: Sections 1, 7.2, and 21

What are third-party products? Copy link to heading Copied! Show

For clarity, third-party products (as we use that term in the Atlassian Customer Agreement) are not third-party components of the products themselves. Instead, they are separate products or add-ons that can be used with our products only at the election of the customer (including, for example, third-party apps on the Atlassian Marketplace as discussed below).

Section reference: Section 7.2

Does the Atlassian Customer Agreement apply to the apps on the Atlassian Marketplace? Copy link to heading Copied! Show

The Atlassian Customer Agreement will govern any apps that are published by Atlassian as a vendor in the Atlassian Marketplace (see here for a list of apps by Atlassian). However, the Atlassian Customer Agreement does not apply to any other apps, which would be considered third-party products under the Atlassian Customer Agreement and governed by the terms of the customer’s agreement with the applicable third-party provider.

Please see Marketplace Apps - Cloud Trust for more information regarding the third-party apps available on the Atlassian Marketplace.

Section references: Sections 1, 7.2, and 21

Does the Atlassian Customer Agreement apply if we have purchased Atlassian products through a reseller partner? Copy link to heading Copied! Show

Yes, the Atlassian Customer Agreement will govern a customer’s use of the Atlassian products even if they have purchased through a channel partner. The Atlassian Customer Agreement will not apply to any services provided by the partner.

Section reference: Section 10.1(b)

Does the Atlassian Customer Agreement apply to Atlassian Intelligence? Copy link to heading Copied! Show

The use of Atlassian Intelligence is covered by the Atlassian Customer Agreement and the AI Terms displayed in the Product-Specific Terms. For more information on Atlassian Intelligence, visit the Trust Center.

Section reference: Section 21

How can we be notified if Atlassian updates its terms and policies? Copy link to heading Copied! Show

Atlassian customers may subscribe at the form linked here to receive notifications from Atlassian about updates to Atlassian Sub-processors and the following legal terms and policies:

  • Atlassian Customer Agreement
  • Product-Specific Terms
  • Data Processing Addendum
  • Acceptable Use Policy
  • Privacy Policy
  • Security Measures
  • Advisory Services Policy
  • Guidelines for Reporting Copyright and Trademark Violations
  • Third-Party Code Policy
  • Service Level Agreement
  • Government Amendment (notice will only be sent to affected customers, as designated by our systems)
  • Atlassian’s use of inputs and outputs in connection with Atlassian Intelligence as described in the Atlassian Trust Center

Section reference: Section 20.5(c)

How can I sign a Data Processing Addendum with Atlassian? Copy link to heading Copied! Show

The Data Processing Addendum forms a part of the Atlassian Customer Agreement (and doesn’t need to be signed separately).

Section references: Sections 2.3 and 21

What are support and advisory services? Copy link to heading Copied! Show

Atlassian provides support for the products purchased under the Atlassian Customer Agreement, as further described here.

Atlassian also provides advisory services so customers can get a better understanding of their Atlassian footprint and help them optimize their use of Atlassian products, though Atlassian does not provide hands-on-keyboard professional services. The advisory services offering is further described here and in our Advisory Services Policy.

Section references: Sections 8 and 21

Are non-employees of an Atlassian customer permitted to be users of the products under the Atlassian Customer Agreement? Copy link to heading Copied! Show

The definition of users is purposely broad to include employees of affiliates, third-party contractors, partners, etc.

Section references: Sections 3 and 21

How can we retrieve our data from the Atlassian products? Copy link to heading Copied! Show

We make it easy for customers to retrieve data as all products have built-in functionality allowing data to be exported in a common format. For more information about the process for exporting data, please see here.

Section reference: Section 4

Does Atlassian have a code of conduct? Copy link to heading Copied! Show

As a public company, Atlassian maintains and enforces its own Code of Business Conduct and Ethics that has been approved by its Board of Directors. Atlassian’s Code of Business Conduct is more applicable to its role as the provider of the Atlassian products and, with 300,000+ customers, Atlassian is not able to agree to any individual customer’s code of conduct.

Section reference: Section 20.2

A purchase order number is required for me to pay my invoice. Where can I send my purchase order number? Copy link to heading Copied! Show
  

Please send any required purchase order numbers to accountsreceivable@atlassian.com. Please see How to Pay for more information regarding payment for your Atlassian products.

My customers are users of some of my Atlassian products. Where can I find information regarding these users of my Atlassian products? Copy link to heading Copied! Show
  

This topic is covered in detail in our product-specific pages in our Documentation. Specifically, please see What are project roles in Jira Service Management? for more information regarding service desk customers in Jira Service Management and Share your instance externally with anonymous access for information on how to share content with people who don’t have licensed access to your Confluence instance. Other products may also permit for different user types, as detailed in the Documentation.

Where can I find more information regarding Atlassian instances and organizations? Copy link to heading Copied! Show
  

The Atlassian Customer Agreement allows a customer to install up to one production instance of each Software Product included in an Order on systems owned or operated by customer or its users. This topic is also covered in the Product-Specific Terms for Atlassian Pty Ltd Products. Additionally, please see Learn about Atlassian Organizations for more information regarding Atlassian instances and organizations.

Section reference: Section 5.3

Stay informed

Subscribe to receive notifications from us about updates to our legal terms (including our legal policies) and our list of sub-processors.