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We’ve launched a new and simplified contracting experience for Atlassian customers, the Atlassian Customer Agreement. This agreement takes effect on April 1, 2024, at 9 am PDT, and will apply to any new order or renewal at or after that time. Existing orders remain subject to the prior customer terms, available in our Archives.

Legal information

Simplified contractual terms and resources for customers, partners, and developers

Frequently Asked Questions

We created this FAQ to answer some of the most common questions customers ask about our Atlassian Customer Agreement.

These FAQs are for informational purposes only and do not create any contractual commitments. The responsibilities and liabilities of Atlassian towards its customers are governed by the relevant agreements between Atlassian and its customers, and these FAQs are not part of, nor do they modify, any agreement between Atlassian and its customers. 

가격 및 할인

How do I provide legal notices to Atlassian? Copy link to heading Copied! 보기
  

Most notices under our Atlassian Customer Agreement can be sent to customer-notices@atlassian.com. For claims of breach by Atlassian, infringemenent of IP or termination for cause, please provide physical notice to:  Atlassian, 350 Bush St, Floor 13, San Francisco, CA 94104, Attention: General Counsel.

For reporting copyright and trademark violations, please follow the process set out here.

For subpoenas and other law enforcement orders, please follow the process set out here.

For Atlassian Support, please go here. This includes technical support, as well as pricing, billing and licensing support (including if you wish to terminate your subscription or exercise your refund right).

For supplier queries, please go here.

Atlassian 제품의 가격대는? Copy link to heading Copied! 보기

현재 가격 정보는 당사 제품 페이지에서 항상 확인할 수 있습니다.

예상되는 월간 또는 연간 Cloud 비용을 알아보려면 Cloud 계산기를 확인하세요.

Cloud로 마이그레이션하는 데 관심이 있는 기존 Data Center 고객을 위해 소유하고 있는 Data Center 제품에 따라 비용을 비교해 볼 수 있는 맞춤형 계산기도 만들었습니다.

* We know that our customers care about AI and Atlassian Intelligence. So, we want to make it clear that we updated the Atlassian Intelligence terms to match the drafting style and defined terms of our Atlassian Customer Agreement. We have not changed the ways we use customer inputs or outputs of Atlassian Intelligence as described in our Trust Center.

어떤 교육 솔루션을 사용할 수 있습니까? Copy link to heading Copied! 보기

Atlassian은 Jira, Confluence 및 개발 도구에 대한 강사 주도 교육 과정을 제공합니다. 각 과정은 가상 강의실에서(WebEx를 통해) 비공개 또는 공개적으로 제공합니다. 자세한 내용은 교육 페이지를 참조하세요.

Atlassian에서 할인을 제공합니까? Copy link to heading Copied! 보기

Atlassian의 Cloud 플랜은 최대 10명 사용자/3명 에이전트까지 무료로 시작하여 팀이 확장함에 따라 함께 높아집니다. Standard 및 Premium Cloud 플랜은 언제든지 무료로 평가판을 이용할 수 있습니다.

Atlassian에서는 등록된 비영리 단체, 학생 및 교사, 교육 기관, 오픈 소스 프로젝트 및 공인 Atlassian 파트너를 대상으로 특별 가격을 제공합니다. 자세한 내용은 아래를 확인하세요.

비영리 단체에 특별 가격을 제공합니까? Copy link to heading Copied! 보기

The Atlassian Customer Agreement will govern any apps that are published by Atlassian as a vendor in the Atlassian Marketplace (see here for a list of apps by Atlassian). However, the Atlassian Customer Agreement does not apply to any other apps, which would be considered third-party products under the Atlassian Customer Agreement and governed by the terms of the customer’s agreement with the applicable third-party provider.

Please see Marketplace Apps - Cloud Trust for more information regarding the third-party apps available on the Atlassian Marketplace.

Section references: Sections 1, 7.2, and 21

How does Atlassian determine who qualifies for nonprofit, academic, and classroom discounts? Copy link to heading Copied! 보기

Yes, the Atlassian Customer Agreement will govern a customer’s use of the Atlassian products even if they have purchased through a channel partner. The Atlassian Customer Agreement will not apply to any services provided by the partner.

Section reference: Section 10.1(b)

교육 기관에 특별 가격을 제공합니까? Copy link to heading Copied! 보기

The use of Atlassian Intelligence is covered by the Atlassian Customer Agreement and the AI Terms displayed in the Product-Specific Terms. For more information on Atlassian Intelligence, visit the Trust Center.

Section reference: Section 21

정부 기관에 특별 가격을 제공합니까? Copy link to heading Copied! 보기

Atlassian customers may subscribe at the form linked here to receive notifications from Atlassian about updates to Atlassian Sub-processors and the following legal terms and policies:

  • Atlassian Customer Agreement
  • Product-Specific Terms
  • Data Processing Addendum
  • Acceptable Use Policy
  • Privacy Policy
  • Security Measures
  • Advisory Services Policy
  • Guidelines for Reporting Copyright and Trademark Violations
  • Third-Party Code Policy
  • Service Level Agreement
  • Government Amendment (notice will only be sent to affected customers, as designated by our systems)
  • Atlassian’s use of inputs and outputs in connection with Atlassian Intelligence as described in the Atlassian Trust Center

Section reference: Section 20.5(c)

오픈 소스 프로젝트에 특별 가격을 제공합니까? Copy link to heading Copied! 보기

The Data Processing Addendum forms a part of the Atlassian Customer Agreement (and doesn’t need to be signed separately).

Section references: Sections 2.3 and 21

학생 및 교사에게 특별 가격을 제공합니까? Copy link to heading Copied! 보기

Atlassian provides support for the products purchased under the Atlassian Customer Agreement, as further described here.

Atlassian also provides advisory services so customers can get a better understanding of their Atlassian footprint and help them optimize their use of Atlassian products, though Atlassian does not provide hands-on-keyboard professional services. The advisory services offering is further described here and in our Advisory Services Policy.

Section references: Sections 8 and 21

리셀러에게 특별 가격을 제공합니까? Copy link to heading Copied! 보기

The definition of users is purposely broad to include employees of affiliates, third-party contractors, partners, etc.

Section references: Sections 3 and 21

Atlassian은 할인된 라이선스를 어떻게 검토하고 부여합니까? Copy link to heading Copied! 보기

Atlassian은 Percent와 협력하여 비영리 단체, 학생, 교사 및 교육 기관 자격을 확인하지만 단독 재량에 따라 할인된 라이선스 자격을 결정합니다. Atlassian은 언제든지 어떤 이유로든 개인이나 조직의 할인 라이선스 신청을 승인 또는 거부하거나 활성 할인 라이선스를 중단하고 Community, Academic, Classroom 및 Open Source 라이선스 자격 가이드라인을 언제든지 보완하거나 수정할 권리가 있습니다.

일반적인 상황에서는 Community, Academic, Classroom 및 Open Source 신청에 대해 영업일 기준 1일 이내에 답변을 받을 수 있습니다.

Atlassian은 Server에서 Data Center 또는 Cloud로 마이그레이션할 때 인센티브나 할인을 제공합니까? Copy link to heading Copied! 보기

예, 마이그레이션하는 고객을 위해 다음과 같은 여러 가지 인센티브를 제공합니다.

  • Cloud 마이그레이션 평가판 - Cloud 기능을 살펴보고 마이그레이션을 장기간에 걸쳐 테스트해 보세요. Cloud 7일 평가판과 달리 Cloud 마이그레이션 평가판은 Data Center 구독 기간 동안 제공됩니다. 아직 Server를 사용 중인 경우 유지 관리가 만료된 Server 고객에게 60일 무료 Cloud 마이그레이션 평가판을 제공합니다.
  • 스텝업 크레딧 - Cloud로 마이그레이션할 때 이중 결제를 방지하기 위해 Atlassian은 자격을 갖춘 고객에게 사용하지 않은 Data Center 구독에서 비례 배분된 금액과 동일한 크레딧을 제공하고 있습니다.
  • 이중 라이선스 - Cloud로 마이그레이션하는 Data Center 고객의 전환 기간을 지원하기 위해 Data Center 및 Cloud 제품을 동시에 실행할 수 있도록 자격을 갖춘 고객의 구독을 100% 할인된 가격으로 최대 1년까지 연장해 드립니다.

아직 Server를 사용하고 있습니까? 변경 사항의 전체 타임라인 및 조직의 다음 단계에 대해 자세히 알아보려면 Server 지원 종료 정보 페이지를 참조하세요.

A purchase order number is required for me to pay my invoice. Where can I send my purchase order number? Copy link to heading Copied! 보기
  

Please send any required purchase order numbers to accountsreceivable@atlassian.com. Please see How to Pay for more information regarding payment for your Atlassian products.

My customers are users of some of my Atlassian products. Where can I find information regarding these users of my Atlassian products? Copy link to heading Copied! 보기
  

This topic is covered in detail in our product-specific pages in our Documentation. Specifically, please see What are project roles in Jira Service Management? for more information regarding service desk customers in Jira Service Management and Share your instance externally with anonymous access for information on how to share content with people who don’t have licensed access to your Confluence instance. Other products may also permit for different user types, as detailed in the Documentation.

Where can I find more information regarding Atlassian instances and organizations? Copy link to heading Copied! 보기
  

The Atlassian Customer Agreement allows a customer to install up to one production instance of each Software Product included in an Order on systems owned or operated by customer or its users. This topic is also covered in the Product-Specific Terms for Atlassian Pty Ltd Products. Additionally, please see Learn about Atlassian Organizations for more information regarding Atlassian instances and organizations.

Section reference: Section 5.3

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