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We’ve launched a new and simplified contracting experience for Atlassian customers, the Atlassian Customer Agreement. This agreement takes effect on April 1, 2024, at 9 am PDT, and will apply to any new order or renewal at or after that time. Existing orders remain subject to the prior customer terms, available in our Archives.

Legal information

Simplified contractual terms and resources for customers, partners, and developers

Frequently Asked Questions

We created this FAQ to answer some of the most common questions customers ask about our Atlassian Customer Agreement.

These FAQs are for informational purposes only and do not create any contractual commitments. The responsibilities and liabilities of Atlassian towards its customers are governed by the relevant agreements between Atlassian and its customers, and these FAQs are not part of, nor do they modify, any agreement between Atlassian and its customers. 

Precios y descuentos

How do I provide legal notices to Atlassian? Copy link to heading Copied! Mostrar
  

Most notices under our Atlassian Customer Agreement can be sent to customer-notices@atlassian.com. For claims of breach by Atlassian, infringemenent of IP or termination for cause, please provide physical notice to:  Atlassian, 350 Bush St, Floor 13, San Francisco, CA 94104, Attention: General Counsel.

For reporting copyright and trademark violations, please follow the process set out here.

For subpoenas and other law enforcement orders, please follow the process set out here.

For Atlassian Support, please go here. This includes technical support, as well as pricing, billing and licensing support (including if you wish to terminate your subscription or exercise your refund right).

For supplier queries, please go here.

¿Cuánto cuestan los productos de Atlassian? Copy link to heading Copied! Mostrar

La información más reciente sobre precios siempre está disponible en nuestras páginas de productos:

Para hacerte una idea de cuál sería tu coste de Cloud mensual o anual, echa un vistazo a nuestra Calculadora de Cloud.

Si eres cliente de Data Center y te interesa migrar a Cloud, hemos creado una calculadora personalizada para ofrecerte una comparación en paralelo de los costes en función de los productos de Data Center que ya tienes.

* We know that our customers care about AI and Atlassian Intelligence. So, we want to make it clear that we updated the Atlassian Intelligence terms to match the drafting style and defined terms of our Atlassian Customer Agreement. We have not changed the ways we use customer inputs or outputs of Atlassian Intelligence as described in our Trust Center.

¿Qué soluciones de formación hay disponibles? Copy link to heading Copied! Mostrar

Atlassian ofrece cursos dirigidos por un instructor para Jira, Confluence y herramientas de desarrollo. Los cursos se imparten en nuestra aula virtual (a través de WebEx) de forma privada o pública. Consulta nuestra página Formación para obtener más información.

¿Ofrece Atlassian algún descuento? Copy link to heading Copied! Mostrar

Nuestros planes de Cloud empiezan con Free , nuestra opción gratuita para un máximo de 10 usuarios/3 agentes, y crecen contigo a medida que tu equipo va escalando. Nuestros planes Standard y Premium de Cloud se pueden probar de forma gratuita en cualquier momento.

Ofrecemos precios especiales a los siguientes grupos en el caso de que estén registrados: organizaciones sin ánimo de lucro, estudiantes y profesores, instituciones académicas, proyectos de Open Source y Partners de Atlassian certificados.Consulta los detalles a continuación.

¿Las organizaciones sin ánimo de lucro tienen un precio especial? Copy link to heading Copied! Mostrar

The Atlassian Customer Agreement will govern any apps that are published by Atlassian as a vendor in the Atlassian Marketplace (see here for a list of apps by Atlassian). However, the Atlassian Customer Agreement does not apply to any other apps, which would be considered third-party products under the Atlassian Customer Agreement and governed by the terms of the customer’s agreement with the applicable third-party provider.

Please see Marketplace Apps - Cloud Trust for more information regarding the third-party apps available on the Atlassian Marketplace.

Section references: Sections 1, 7.2, and 21

How does Atlassian determine who qualifies for nonprofit, academic, and classroom discounts? Copy link to heading Copied! Mostrar

Yes, the Atlassian Customer Agreement will govern a customer’s use of the Atlassian products even if they have purchased through a channel partner. The Atlassian Customer Agreement will not apply to any services provided by the partner.

Section reference: Section 10.1(b)

¿Las instituciones académicas tienen precios especiales? Copy link to heading Copied! Mostrar

The use of Atlassian Intelligence is covered by the Atlassian Customer Agreement and the AI Terms displayed in the Product-Specific Terms. For more information on Atlassian Intelligence, visit the Trust Center.

Section reference: Section 21

¿Las organizaciones gubernamentales tienen precios especiales? Copy link to heading Copied! Mostrar

Atlassian customers may subscribe at the form linked here to receive notifications from Atlassian about updates to Atlassian Sub-processors and the following legal terms and policies:

  • Atlassian Customer Agreement
  • Product-Specific Terms
  • Data Processing Addendum
  • Acceptable Use Policy
  • Privacy Policy
  • Security Measures
  • Advisory Services Policy
  • Guidelines for Reporting Copyright and Trademark Violations
  • Third-Party Code Policy
  • Service Level Agreement
  • Government Amendment (notice will only be sent to affected customers, as designated by our systems)
  • Atlassian’s use of inputs and outputs in connection with Atlassian Intelligence as described in the Atlassian Trust Center

Section reference: Section 20.5(c)

¿Los proyectos de Open Source tienen precios especiales? Copy link to heading Copied! Mostrar

The Data Processing Addendum forms a part of the Atlassian Customer Agreement (and doesn’t need to be signed separately).

Section references: Sections 2.3 and 21

¿Los estudiantes y los profesores tienen precios especiales? Copy link to heading Copied! Mostrar

Atlassian provides support for the products purchased under the Atlassian Customer Agreement, as further described here.

Atlassian also provides advisory services so customers can get a better understanding of their Atlassian footprint and help them optimize their use of Atlassian products, though Atlassian does not provide hands-on-keyboard professional services. The advisory services offering is further described here and in our Advisory Services Policy.

Section references: Sections 8 and 21

¿Los distribuidores tienen precios especiales? Copy link to heading Copied! Mostrar

The definition of users is purposely broad to include employees of affiliates, third-party contractors, partners, etc.

Section references: Sections 3 and 21

¿Cómo revisa y concede Atlassian las licencias con descuento? Copy link to heading Copied! Mostrar

Atlassian verifica la aptitud de organizaciones sin ánimo de lucro, estudiantes, profesores e instituciones académicas en colaboración con Percent, pero determina los requisitos para obtener licencias con descuento a su entera discreción. Nos reservamos el derecho de conceder o denegar la solicitud de una licencia con descuento por parte de una persona u organización, o de interrumpir una licencia con descuento activa, en cualquier momento y por cualquier motivo, así como de complementar o modificar nuestras directrices de aptitud para las licencias Community, Academic, Classroom y Open Source en cualquier momento.

La previsión es que, en circunstancias normales, recibas una respuesta a tu solicitud de Community, Academic, Classroom y Open Source en un plazo de 1 día hábil.

¿Ofrece Atlassian incentivos o descuentos para migrar de Server a Data Center o Cloud? Copy link to heading Copied! Mostrar

Sí. Ofrecemos los siguientes incentivos para clientes que migran:

  • Versiones de prueba de migración a Cloud: descubre las funciones de Cloud y haz una prueba de migración durante un periodo prolongado. A diferencia de las versiones de prueba de Cloud de 7 días, las versiones de prueba de migración a Cloud duran todo el periodo de tu suscripción a Data Center. Si aún utilizas Server, ofrecemos versiones de prueba gratuitas de migración a Cloud de 60 días para los clientes de Server cuyos servicios de mantenimiento han caducado.
  • Créditos de mejora: para evitar los pagos por duplicado al migrar a Cloud, ofrecemos a los clientes que cumplen los requisitos un crédito equivalente al valor prorrateado de las suscripciones a Data Center no utilizadas.
  • Licencias dobles: para ayudar durante el periodo de transición a los clientes de Data Center que migren a Cloud, ampliaremos la suscripción de quienes cumplan los requisitos hasta un año con un descuento del 100 % para que puedan utilizar sus productos de Data Center y Cloud en paralelo.

¿Aún utilizas Server? Para obtener más información sobre el cronograma completo de cambios y los próximos pasos que deberá seguir tu organización, visita nuestra página de información sobre el fin del soporte de Server.

A purchase order number is required for me to pay my invoice. Where can I send my purchase order number? Copy link to heading Copied! Mostrar
  

Please send any required purchase order numbers to accountsreceivable@atlassian.com. Please see How to Pay for more information regarding payment for your Atlassian products.

My customers are users of some of my Atlassian products. Where can I find information regarding these users of my Atlassian products? Copy link to heading Copied! Mostrar
  

This topic is covered in detail in our product-specific pages in our Documentation. Specifically, please see What are project roles in Jira Service Management? for more information regarding service desk customers in Jira Service Management and Share your instance externally with anonymous access for information on how to share content with people who don’t have licensed access to your Confluence instance. Other products may also permit for different user types, as detailed in the Documentation.

Where can I find more information regarding Atlassian instances and organizations? Copy link to heading Copied! Mostrar
  

The Atlassian Customer Agreement allows a customer to install up to one production instance of each Software Product included in an Order on systems owned or operated by customer or its users. This topic is also covered in the Product-Specific Terms for Atlassian Pty Ltd Products. Additionally, please see Learn about Atlassian Organizations for more information regarding Atlassian instances and organizations.

Section reference: Section 5.3

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