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We’ve launched a new and simplified contracting experience for Atlassian customers, the Atlassian Customer Agreement. This agreement takes effect on April 1, 2024, at 9 am PDT, and will apply to any new order or renewal at or after that time. Existing orders remain subject to the prior customer terms, available in our Archives.

Legal information

Simplified contractual terms and resources for customers, partners, and developers

Frequently Asked Questions

We created this FAQ to answer some of the most common questions customers ask about our Atlassian Customer Agreement.

These FAQs are for informational purposes only and do not create any contractual commitments. The responsibilities and liabilities of Atlassian towards its customers are governed by the relevant agreements between Atlassian and its customers, and these FAQs are not part of, nor do they modify, any agreement between Atlassian and its customers. 

Prijzen en kortingen

How do I provide legal notices to Atlassian? Copy link to heading Copied! Tonen
  

Most notices under our Atlassian Customer Agreement can be sent to customer-notices@atlassian.com. For claims of breach by Atlassian, infringemenent of IP or termination for cause, please provide physical notice to:  Atlassian, 350 Bush St, Floor 13, San Francisco, CA 94104, Attention: General Counsel.

For reporting copyright and trademark violations, please follow the process set out here.

For subpoenas and other law enforcement orders, please follow the process set out here.

For Atlassian Support, please go here. This includes technical support, as well as pricing, billing and licensing support (including if you wish to terminate your subscription or exercise your refund right).

For supplier queries, please go here.

Wat kosten producten van Atlassian? Copy link to heading Copied! Tonen

De huidige informatie over onze prijzen is altijd te vinden op onze productpagina's:

Bekijk onze Cloud Calculator om een idee te krijgen van je maandelijkse of jaarlijkse cloudkosten.

Ben je een bestaande Data Center-klant die naar de cloud wil migreren? Bekijk dan onze persoonlijke calculator om een overzicht van de kosten te genereren op basis van de Data Center-producten die je hebt.

* We know that our customers care about AI and Atlassian Intelligence. So, we want to make it clear that we updated the Atlassian Intelligence terms to match the drafting style and defined terms of our Atlassian Customer Agreement. We have not changed the ways we use customer inputs or outputs of Atlassian Intelligence as described in our Trust Center.

Welke trainingsoplossingen zijn beschikbaar? Copy link to heading Copied! Tonen

Atlassian biedt cursussen onder leiding van instructeurs voor Jira, Confluence en Dev Tools. Elke cursus wordt zowel privé als openbaar in ons virtuele klaslokaal (via WebEx) gegeven. Bekijk onze Trainingspagina voor meer informatie.

Biedt Atlassian kortingen? Copy link to heading Copied! Tonen

Onze cloudabonnementen beginnen gratis voor maximaal 10 gebruikers/3 agents en groeien mee als je team opschaalt. De trials voor onze Standard- en Premium-cloudabonnementen kunnen op elk moment gratis worden geactiveerd.

We bieden speciale prijzen voor geregistreerde non-profitorganisaties, studenten en docenten, academische instellingen, Open Source-projecten en gecertificeerde Atlassian Partners. Zie hieronder voor meer informatie.

Bieden jullie speciale prijzen voor non-profitorganisaties? Copy link to heading Copied! Tonen

The Atlassian Customer Agreement will govern any apps that are published by Atlassian as a vendor in the Atlassian Marketplace (see here for a list of apps by Atlassian). However, the Atlassian Customer Agreement does not apply to any other apps, which would be considered third-party products under the Atlassian Customer Agreement and governed by the terms of the customer’s agreement with the applicable third-party provider.

Please see Marketplace Apps - Cloud Trust for more information regarding the third-party apps available on the Atlassian Marketplace.

Section references: Sections 1, 7.2, and 21

How does Atlassian determine who qualifies for nonprofit, academic, and classroom discounts? Copy link to heading Copied! Tonen

Yes, the Atlassian Customer Agreement will govern a customer’s use of the Atlassian products even if they have purchased through a channel partner. The Atlassian Customer Agreement will not apply to any services provided by the partner.

Section reference: Section 10.1(b)

Bieden jullie speciale prijzen voor onderwijsinstellingen? Copy link to heading Copied! Tonen

The use of Atlassian Intelligence is covered by the Atlassian Customer Agreement and the AI Terms displayed in the Product-Specific Terms. For more information on Atlassian Intelligence, visit the Trust Center.

Section reference: Section 21

Bieden jullie speciale prijzen voor overheidsinstanties? Copy link to heading Copied! Tonen

Atlassian customers may subscribe at the form linked here to receive notifications from Atlassian about updates to Atlassian Sub-processors and the following legal terms and policies:

  • Atlassian Customer Agreement
  • Product-Specific Terms
  • Data Processing Addendum
  • Acceptable Use Policy
  • Privacy Policy
  • Security Measures
  • Advisory Services Policy
  • Guidelines for Reporting Copyright and Trademark Violations
  • Third-Party Code Policy
  • Service Level Agreement
  • Government Amendment (notice will only be sent to affected customers, as designated by our systems)
  • Atlassian’s use of inputs and outputs in connection with Atlassian Intelligence as described in the Atlassian Trust Center

Section reference: Section 20.5(c)

Hanteren jullie speciale prijzen voor opensource-projecten? Copy link to heading Copied! Tonen

The Data Processing Addendum forms a part of the Atlassian Customer Agreement (and doesn’t need to be signed separately).

Section references: Sections 2.3 and 21

Bieden jullie speciale prijzen voor studenten en leraren? Copy link to heading Copied! Tonen

Atlassian provides support for the products purchased under the Atlassian Customer Agreement, as further described here.

Atlassian also provides advisory services so customers can get a better understanding of their Atlassian footprint and help them optimize their use of Atlassian products, though Atlassian does not provide hands-on-keyboard professional services. The advisory services offering is further described here and in our Advisory Services Policy.

Section references: Sections 8 and 21

Hanteren jullie speciale prijzen voor resellers? Copy link to heading Copied! Tonen

The definition of users is purposely broad to include employees of affiliates, third-party contractors, partners, etc.

Section references: Sections 3 and 21

Hoe worden licenties met korting door Atlassian beoordeeld en aangeboden? Copy link to heading Copied! Tonen

Atlassian controleert in samenwerking met Percent of non-profitorganisaties, studenten, docenten en academische instellingen in aanmerking komen, maar bepaalt naar eigen goeddunken wie wordt gekwalificeerd voor licenties met korting. We behouden ons het recht voor om, op elk moment en om welke reden dan ook, een aanvraag voor een licentie met korting in te willigen of af te wijzen, of om een actieve licentie met korting stop te zetten, en om onze richtlijnen om in aanmerking te komen voor Community-, Academic-, Classroom- en Open Source-licenties op elk moment aan te vullen of te wijzigen.

We verwachten dat je in normale omstandigheden binnen één werkdag een reactie krijgt op je Community-, Academic-, Classroom- of Open Source-aanvraag.

Biedt Atlassian incentives of kortingen voor migratie van server naar Data Center of Cloud? Copy link to heading Copied! Tonen

Ja, we bieden een aantal kortingen voor migrerende klanten:

  • Proefperiodes voor cloudmigratie - Ontdek Cloud-functies en test jouw migratie langer uit. In tegenstelling tot een Cloud-proefperiode van 7 dagen, duren proefperiodes voor cloudmigratie net zo lang als de resterende duur van je Data Center-abonnement. Als je nog steeds op Server zit, bieden we je als Server-klant waarvan het onderhoud verlopen is, een gratis proefversie voor cloudmigratie van 60 dagen.
  • Toenemende korting - Om dubbele betalingen bij de migratie naar Cloud te voorkomen, bieden we gekwalificeerde klanten korting aan die gelijk is aan de pro rata-waarde van ongebruikte Data Center-abonnementen.
  • Dubbele licenties - Ter ondersteuning van de transitieperiode voor Data Center-klanten die naar de cloud migreren, verlengen we het abonnement van in aanmerking komende klanten met maximaal 1 jaar met 100% korting, zodat je je Data Center- en Cloud-producten parallel kunt gebruiken.

Zit je nog steeds op Server? Ga voor meer informatie over de volledige tijdlijn van veranderingen en de volgende stappen voor je organisatie naar onze pagina met informatie over het einde van de ondersteuning voor Server.

A purchase order number is required for me to pay my invoice. Where can I send my purchase order number? Copy link to heading Copied! Tonen
  

Please send any required purchase order numbers to accountsreceivable@atlassian.com. Please see How to Pay for more information regarding payment for your Atlassian products.

My customers are users of some of my Atlassian products. Where can I find information regarding these users of my Atlassian products? Copy link to heading Copied! Tonen
  

This topic is covered in detail in our product-specific pages in our Documentation. Specifically, please see What are project roles in Jira Service Management? for more information regarding service desk customers in Jira Service Management and Share your instance externally with anonymous access for information on how to share content with people who don’t have licensed access to your Confluence instance. Other products may also permit for different user types, as detailed in the Documentation.

Where can I find more information regarding Atlassian instances and organizations? Copy link to heading Copied! Tonen
  

The Atlassian Customer Agreement allows a customer to install up to one production instance of each Software Product included in an Order on systems owned or operated by customer or its users. This topic is also covered in the Product-Specific Terms for Atlassian Pty Ltd Products. Additionally, please see Learn about Atlassian Organizations for more information regarding Atlassian instances and organizations.

Section reference: Section 5.3

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