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We’ve launched a new and simplified contracting experience for Atlassian customers, the Atlassian Customer Agreement. This agreement takes effect on April 1, 2024, at 9 am PDT, and will apply to any new order or renewal at or after that time. Existing orders remain subject to the prior customer terms, available in our Archives.

Legal information

Simplified contractual terms and resources for customers, partners, and developers

Frequently Asked Questions

We created this FAQ to answer some of the most common questions customers ask about our Atlassian Customer Agreement.

These FAQs are for informational purposes only and do not create any contractual commitments. The responsibilities and liabilities of Atlassian towards its customers are governed by the relevant agreements between Atlassian and its customers, and these FAQs are not part of, nor do they modify, any agreement between Atlassian and its customers. 

Preços e descontos

How do I provide legal notices to Atlassian? Copy link to heading Copied! Exibir
  

Most notices under our Atlassian Customer Agreement can be sent to customer-notices@atlassian.com. For claims of breach by Atlassian, infringemenent of IP or termination for cause, please provide physical notice to:  Atlassian, 350 Bush St, Floor 13, San Francisco, CA 94104, Attention: General Counsel.

For reporting copyright and trademark violations, please follow the process set out here.

For subpoenas and other law enforcement orders, please follow the process set out here.

For Atlassian Support, please go here. This includes technical support, as well as pricing, billing and licensing support (including if you wish to terminate your subscription or exercise your refund right).

For supplier queries, please go here.

Quanto custam os produtos da Atlassian? Copy link to heading Copied! Exibir

Informações sobre preços atuais estão sempre disponíveis nas páginas de nossos produtos:

Para ter uma ideia de qual seria o custo mensal ou anual da nuvem, dê uma olhada na Calculadora da nuvem.

Se você é cliente de um Data Center existente e tem interesse em migrar para a nuvem, a gente desenvolveu uma calculadora personalizada para oferecer uma visualização lado a lado dos custos com base nos produtos do Data Center que você tem.

* We know that our customers care about AI and Atlassian Intelligence. So, we want to make it clear that we updated the Atlassian Intelligence terms to match the drafting style and defined terms of our Atlassian Customer Agreement. We have not changed the ways we use customer inputs or outputs of Atlassian Intelligence as described in our Trust Center.

Quais soluções de treinamento estão disponíveis? Copy link to heading Copied! Exibir

A Atlassian oferece cursos de treinamento com instrutor para ferramentas Jira, Confluence e de desenvolvimento. Cada curso é ministrado em nossa sala de aulas virtual (via WebEx) em modo privado ou público. Consulte nossa página de Treinamento para saber mais.

A Atlassian oferece algum desconto? Copy link to heading Copied! Exibir

Os planos da nuvem começam grátis para até 10 usuários/3 agentes e crescem com você conforme a escala da sua equipe. É possível fazer a avaliação gratuita dos planos Standard e Premium da nuvem a qualquer momento.

A gente oferece preços especiais para organizações sem fins lucrativos registradas, estudantes e professores, instituições acadêmicas, projetos de código aberto e parceiros Atlassian certificados. Veja mais informações abaixo.

Há preços especiais para organizações sem fins lucrativos? Copy link to heading Copied! Exibir

The Atlassian Customer Agreement will govern any apps that are published by Atlassian as a vendor in the Atlassian Marketplace (see here for a list of apps by Atlassian). However, the Atlassian Customer Agreement does not apply to any other apps, which would be considered third-party products under the Atlassian Customer Agreement and governed by the terms of the customer’s agreement with the applicable third-party provider.

Please see Marketplace Apps - Cloud Trust for more information regarding the third-party apps available on the Atlassian Marketplace.

Section references: Sections 1, 7.2, and 21

How does Atlassian determine who qualifies for nonprofit, academic, and classroom discounts? Copy link to heading Copied! Exibir

Yes, the Atlassian Customer Agreement will govern a customer’s use of the Atlassian products even if they have purchased through a channel partner. The Atlassian Customer Agreement will not apply to any services provided by the partner.

Section reference: Section 10.1(b)

Instituições acadêmicas recebem preços especiais? Copy link to heading Copied! Exibir

The use of Atlassian Intelligence is covered by the Atlassian Customer Agreement and the AI Terms displayed in the Product-Specific Terms. For more information on Atlassian Intelligence, visit the Trust Center.

Section reference: Section 21

Entidades governamentais recebem preços especiais? Copy link to heading Copied! Exibir

Atlassian customers may subscribe at the form linked here to receive notifications from Atlassian about updates to Atlassian Sub-processors and the following legal terms and policies:

  • Atlassian Customer Agreement
  • Product-Specific Terms
  • Data Processing Addendum
  • Acceptable Use Policy
  • Privacy Policy
  • Security Measures
  • Advisory Services Policy
  • Guidelines for Reporting Copyright and Trademark Violations
  • Third-Party Code Policy
  • Service Level Agreement
  • Government Amendment (notice will only be sent to affected customers, as designated by our systems)
  • Atlassian’s use of inputs and outputs in connection with Atlassian Intelligence as described in the Atlassian Trust Center

Section reference: Section 20.5(c)

Os projetos de código aberto recebem preços especiais? Copy link to heading Copied! Exibir

The Data Processing Addendum forms a part of the Atlassian Customer Agreement (and doesn’t need to be signed separately).

Section references: Sections 2.3 and 21

Estudantes e professores recebem preços especiais? Copy link to heading Copied! Exibir

Atlassian provides support for the products purchased under the Atlassian Customer Agreement, as further described here.

Atlassian also provides advisory services so customers can get a better understanding of their Atlassian footprint and help them optimize their use of Atlassian products, though Atlassian does not provide hands-on-keyboard professional services. The advisory services offering is further described here and in our Advisory Services Policy.

Section references: Sections 8 and 21

Revendedores recebem preços especiais? Copy link to heading Copied! Exibir

The definition of users is purposely broad to include employees of affiliates, third-party contractors, partners, etc.

Section references: Sections 3 and 21

Como a Atlassian analisa e concede licenças com desconto? Copy link to heading Copied! Exibir

A Atlassian verifica a qualificação de organizações sem fins lucrativos, estudantes, professores e instituições acadêmicas em parceria com a Percent, mas é ela que determina a qualificação para licenças com desconto. A Atlassian tem os seguintes direitos: conceder ou negar a solicitação de licença com desconto a um indivíduo ou uma organização; remover uma licença ativa com desconto, a qualquer momento, por qualquer motivo; e complementar ou alterar as diretrizes de qualificação para as licenças Comunitárias, Acadêmicas, Sala de Aula e Código Aberto a qualquer momento.

Em circunstâncias normais, a expectativa é que você receba uma resposta sobre a solicitação de licença Comunitária, Acadêmica, de Sala de Aula e de Código Aberto no prazo de 1 dia útil.

A Atlassian oferece incentivos ou descontos para a migração do Server para o Data Center para o Cloud? Copy link to heading Copied! Exibir

Sim, a gente oferece vários incentivos para clientes em migração:

  • Avaliação de migração para o Cloud – descubra as funções do Cloud e teste a migração por mais tempo. Diferente da avaliação de 7 dias do Cloud, a avaliação de migração para o Cloud corresponde à duração da assinatura do Data Center. Se você ainda estiver no Server, oferecemos avaliações gratuitas de migração para o Cloud de 60 dias ara clientes do Server com manutenção expirada.
  • Créditos de migração – para ajudar a eliminar o pagamento duplicado ao fazer a migração para o Cloud, vamos oferecer, para os clientes qualificados, crédito equivalente ao valor proporcional das assinaturas do Data Center não utilizadas.
  • Licenciamento duplo – Para dar suporte durante a transição dos clientes do Data Center que estiverem migrando para o Cloud, a gente vai estender a assinatura dos clientes qualificados por até 1 ano com desconto de 100% para que você possa operar os produtos de Data Center e Cloud em paralelo.

Ainda está no Server? Para saber mais sobre a linha do tempo completa das mudanças e as próximas etapas para sua organização, visite nossa página de informações sobre o fim do período de suporte do Server.

A purchase order number is required for me to pay my invoice. Where can I send my purchase order number? Copy link to heading Copied! Exibir
  

Please send any required purchase order numbers to accountsreceivable@atlassian.com. Please see How to Pay for more information regarding payment for your Atlassian products.

My customers are users of some of my Atlassian products. Where can I find information regarding these users of my Atlassian products? Copy link to heading Copied! Exibir
  

This topic is covered in detail in our product-specific pages in our Documentation. Specifically, please see What are project roles in Jira Service Management? for more information regarding service desk customers in Jira Service Management and Share your instance externally with anonymous access for information on how to share content with people who don’t have licensed access to your Confluence instance. Other products may also permit for different user types, as detailed in the Documentation.

Where can I find more information regarding Atlassian instances and organizations? Copy link to heading Copied! Exibir
  

The Atlassian Customer Agreement allows a customer to install up to one production instance of each Software Product included in an Order on systems owned or operated by customer or its users. This topic is also covered in the Product-Specific Terms for Atlassian Pty Ltd Products. Additionally, please see Learn about Atlassian Organizations for more information regarding Atlassian instances and organizations.

Section reference: Section 5.3

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