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Abbiamo lanciato un nuovo contratto semplificato per i clienti Atlassian: il Contratto con i clienti Atlassian. Il contratto entrerà in vigore il 1° aprile 2024, alle 9:00 PDT, e si applicherà a qualsiasi nuovo ordine o rinnovo effettuato a partire da tale data. Agli ordini esistenti continueranno ad applicarsi le condizioni precedenti per i clienti, disponibili nei nostri archivi.

Legal information

Simplified contractual terms and resources for customers, partners, and developers

Have a question? Please review the Frequently Asked Questions below.

Frequently Asked Questions

We created this FAQ to answer some of the most common questions customers ask about our Atlassian Customer Agreement.

These FAQs are for informational purposes only and do not create any contractual commitments. The responsibilities and liabilities of Atlassian towards its customers are governed by the relevant agreements between Atlassian and its customers, and these FAQs are not part of, nor do they modify, any agreement between Atlassian and its customers. 

Prezzi e sconti

How do I provide legal notices to Atlassian? Copy link to heading Copied! Mostra
  

For how to pay Atlassian, please see here. Purchase orders are addressed in an FAQ below.

For Atlassian Support, please go here.  This includes technical support, as well as pricing, billing and licensing support (including if you wish to terminate your subscription or exercise your refund right).

For reporting copyright and trademark violations, please follow the process set out here.

For subpoenas and other law enforcement orders, please follow the process set out here.

For supplier queries, please go here.

For claims of breach of the Atlassian Customer Agreement by Atlassian, infringement of IP or termination for cause, please provide physical notice to:  Atlassian, 350 Bush St, Floor 13, San Francisco, CA 94104, Attention: General Counsel.

For other notices under the Atlassian Customer Agreement not discussed above, please use customer-notices@atlassian.com.

Quanto costano i prodotti Atlassian? Copy link to heading Copied! Mostra

Le informazioni sui prezzi correnti sono sempre disponibili sulle pagine dei nostri prodotti:

Per farti un'idea del costo mensile o annuale del tuo abbonamento Cloud, dai un'occhiata al nostro calcolatore di Cloud.

Se sei già cliente Data Center e stai pensando di effettuare la migrazione al cloud, abbiamo creato un calcolatore personalizzato per consentirti di confrontare i costi in base ai prodotti Data Center che utilizzi.

* We know that our customers care about AI and Atlassian Intelligence. So, we want to make it clear that we updated the Atlassian Intelligence terms to match the drafting style and defined terms of our Atlassian Customer Agreement. We have not changed the ways we use customer inputs or outputs of Atlassian Intelligence as described in our Trust Center.

Quali sono le soluzioni di formazione disponibili? Copy link to heading Copied! Mostra

Atlassian offre corsi di formazione con istruttore per Jira, Confluence e per gli strumenti di sviluppo. Ogni corso si svolge nella nostra aula virtuale (tramite WebEx) ed è accessibile privatamente o pubblicamente. Consulta la pagina Formazione per ulteriori dettagli.

Atlassian offre degli sconti? Copy link to heading Copied! Mostra

I nostri piani Cloud sono gratuiti fino a 10 utenti/3 agenti e crescono con te man mano che il tuo team si allarga. Puoi provare gratuitamente i nostri piani Cloud Standard e Premium in qualsiasi momento.

Offriamo prezzi speciali a organizzazioni non profit registrate, studenti e insegnanti, istituti accademici, progetti Open Source e Atlassian Partner certificati. Per conoscere i dettagli, vedi di seguito.

Sono previsti prezzi speciali per le organizzazioni non profit? Copy link to heading Copied! Mostra

The Atlassian Customer Agreement will govern any apps that are published by Atlassian as a vendor in the Atlassian Marketplace (see here for a list of apps by Atlassian). However, the Atlassian Customer Agreement does not apply to any other apps, which would be considered third-party products under the Atlassian Customer Agreement and governed by the terms of the customer’s agreement with the applicable third-party provider.

Please see Marketplace Apps - Cloud Trust for more information regarding the third-party apps available on the Atlassian Marketplace.

Section references: Sections 1, 7.2, and 21

How does Atlassian determine who qualifies for nonprofit, academic, and classroom discounts? Copy link to heading Copied! Mostra

Yes, the Atlassian Customer Agreement will govern a customer’s use of the Atlassian products even if they have purchased through a channel partner. The Atlassian Customer Agreement will not apply to any services provided by the partner.

Section reference: Section 10.1(b)

Sono previsti prezzi speciali per gli istituti accademici? Copy link to heading Copied! Mostra

The use of Atlassian Intelligence is covered by the Atlassian Customer Agreement and the AI Terms displayed in the Product-Specific Terms. For more information on Atlassian Intelligence, visit the Trust Center.

Section reference: Section 21

Sono previsti prezzi speciali per gli organismi amministrativi? Copy link to heading Copied! Mostra

Atlassian customers may subscribe at the form linked here to receive notifications from Atlassian about updates to Atlassian Sub-processors and the following legal terms and policies:

  • Atlassian Customer Agreement
  • Product-Specific Terms
  • Data Processing Addendum
  • Acceptable Use Policy
  • Privacy Policy
  • Security Measures
  • Advisory Services Policy
  • Guidelines for Reporting Copyright and Trademark Violations
  • Third-Party Code Policy
  • Service Level Agreement
  • Government Amendment (notice will only be sent to affected customers, as designated by our systems)
  • Atlassian’s use of inputs and outputs in connection with Atlassian Intelligence as described in the Atlassian Trust Center

Section reference: Section 20.5(c)

Sono previsti prezzi speciali per i progetti Open Source? Copy link to heading Copied! Mostra

The Data Processing Addendum forms a part of the Atlassian Customer Agreement (and doesn’t need to be signed separately).

Section references: Sections 2.3 and 21

Studenti e insegnanti sono idonei a prezzi speciali? Copy link to heading Copied! Mostra

Atlassian provides support for the products purchased under the Atlassian Customer Agreement, as further described here.

Atlassian also provides advisory services so customers can get a better understanding of their Atlassian footprint and help them optimize their use of Atlassian products, though Atlassian does not provide hands-on-keyboard professional services. The advisory services offering is further described here and in our Advisory Services Policy.

Section references: Sections 8 and 21

Sono previsti prezzi speciali per i rivenditori? Copy link to heading Copied! Mostra

The definition of users is purposely broad to include employees of affiliates, third-party contractors, partners, etc.

Section references: Sections 3 and 21

In che modo Atlassian verifica e concede licenze scontate? Copy link to heading Copied! Mostra

Atlassian verifica l'idoneità delle organizzazioni non profit, di studenti e insegnanti e degli istituti accademici in collaborazione con Percent, ma determina la concessione di licenze scontate a sua esclusiva discrezione. Ci riserviamo il diritto di concedere o rifiutare la richiesta di licenza scontata di una persona o di un'organizzazione, oppure di interrompere una licenza scontata attiva, in qualsiasi momento e per qualsiasi motivo, e di integrare o modificare le nostre linee guida all'idoneità alle licenze Community, Academic, Classroom e Open Source in qualsiasi momento.

La nostra aspettativa è che, in circostanze normali, tu riceva una risposta sulla tua applicazione Community, Academic, Classroom e Open Source entro 1 giorno lavorativo.

Atlassian offre incentivi o sconti per la migrazione da Server a Data Center o Cloud? Copy link to heading Copied! Mostra

Sì, offriamo una serie di incentivi per la migrazione dei clienti:

  • Periodi di prova di migrazione al cloud: scopri le funzionalità di Cloud e prova la migrazione per un periodo di tempo prolungato. A differenza di una prova di Cloud di 7 giorni, i periodi di prova di migrazione al cloud sono attivi per tutta la durata della sottoscrizione data center. Se utilizzi ancora Server, offriamo periodi di prova gratuiti di 60 giorni per la migrazione al cloud ai clienti Server con manutenzione scaduta.
  • Crediti per lo step-up: per contribuire a eliminare il doppio pagamento quando si effettua la migrazione al cloud, offriamo ai clienti idonei un credito pari al valore proporzionale delle sottoscrizioni data center non utilizzate.
  • Licenze doppie: per supportare i clienti Data Center durante il periodo di migrazione al cloud, estenderemo l'abbonamento dei clienti idonei fino a un massimo di 1 anno con uno sconto del 100% in modo che possano eseguire i prodotti Data Center e Cloud in parallelo.

Utilizzi ancora il server? Per saperne di più sulla sequenza temporale completa delle modifiche e sui passaggi successivi per la tua organizzazione, visita la nostra pagina informativa sulla fine del supporto per Server.

A purchase order number is required for me to pay my invoice. Where can I send my purchase order number? Copy link to heading Copied! Mostra
  

Please send any required purchase order numbers to accountsreceivable@atlassian.com. Please see How to Pay for more information regarding payment for your Atlassian products.

My customers are users of some of my Atlassian products. Where can I find information regarding these users of my Atlassian products? Copy link to heading Copied! Mostra
  

This topic is covered in detail in our product-specific pages in our Documentation. Specifically, please see What are project roles in Jira Service Management? for more information regarding service desk customers in Jira Service Management and Share your instance externally with anonymous access for information on how to share content with people who don’t have licensed access to your Confluence instance. Other products may also permit for different user types, as detailed in the Documentation.

Where can I find more information regarding Atlassian instances and organizations? Copy link to heading Copied! Mostra
  

The Atlassian Customer Agreement allows a customer to install up to one production instance of each Software Product included in an Order on systems owned or operated by customer or its users. This topic is also covered in the Product-Specific Terms for Atlassian Pty Ltd Products. Additionally, please see Learn about Atlassian Organizations for more information regarding Atlassian instances and organizations.

Section reference: Section 5.3

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