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How to Pay

 

As Atlassian is Net-0 cash/day, access to your Server license key(s), Cloud User Tier Upgrades and any applicable source code is provided only after the successful receipt and processing of your payment.

Our product license keys are non-retractable and allow source code access; therefore, we can only release the keys once we have received full payment. Once payment is received, a confirmation email will be sent including instructions to access your license key(s).

We provide free, fully functional evaluation licenses for our Cloud and Server products for at least 30 days before purchase, allowing you to see and use Atlassian software before you purchase. What you use during your evaluation is what you'll continue using after a purchase. Once a purchase has been completed, Server license keys can be applied into your evaluation environment; Cloud instances will be extended for the purchased term.

Please note - While Atlassian accepts a variety of payment methods, payments for Atlassian Cloud monthly must be made via Credit Card or PayPal. Bitbucket Cloud must be paid via Credit Card. Payments for Server licenses and annual Cloud subscriptions can be paid via any method.

Credit Card

Credit Card payments can be made on the Atlassian Payments Page.

We accept American Express (AMEX), MasterCard and Visa.

*Payments made by Credit Card are processed instantly, and licenses made available immediately. 

**Credit Card is the only accepted payment method when purchasing 10-User Starter licenses. 

 

Bank Transfer/ACH

Payments can be made either by Bank Transfer (Wire) or ACH. Bank Transfer details and Instructions for payment can be found on Page One of your quote, as well as on our Vendor Profile, linked below. License keys and Cloud subscriptions will be provisioned after payment receipt.

Please remember to reference your Quote/Invoice number on your payment and send your payment remittance to remittance@atlassian.com.

Note that payments made via Bank Transfer or ACH will take between 7-14 business days to process.

Please refer to our Vendor Profile when issuing payment in JPY.

Check

MAIL TO:

Atlassian Pty Ltd
32151 Collections Center Dr.
Chicago, IL 60693-0321
USA

*Please note that payments made by mailed check will take 7-14 business days to arrive and process. When mailing a check, please be sure to reference your quote number on the Check. 

 

PayPal

PayPal is available for all Atlassian Cloud and Server purchases. Please note, when you add your PayPal account to your monthly Atlassian Cloud site, we will process your monthly payment via PayPal at the start of the next billing cycle.

For instructions on how to add your PayPal account to your Cloud instance, please see How do I add my PayPal account to my Cloud instance? in our Purchasing FAQ. 

 

Tax Information

As an Australian company, Atlassian is exempt from withholding taxes in some countries like the United States. For compliance reasons, U.S. customers may wish to obtain a copy of Atlassian's W-8BEN-E form; or for non-U.S. customers, the Australian Taxation Office Certificate of Residency for Atlassian.

Please note that the Trello W9Statuspage W9, and Opsgenie W9 are separate from Atlassian's W-8BEN-E. 

 

Vendor Profile

Download our Vendor Profile for complete banking and payment details.