Atlassian Guidelines for Law Enforcement Requests
Updated policy effective as of April 19th, 2021
Atlassian’s policy on responding to law enforcement requests
To obtain Customer Information from Atlassian, law enforcement officials must provide legal process appropriate for the type of information sought, such as a subpoena, court order, or a warrant. For example, Atlassian will not provide non-public customer content unless served with a valid search warrant, issued on a showing of probable cause by a federal or state court authorized to issue search warrants, which requires Atlassian to disclose the content. Please review these guidelines before submitting a law enforcement request to Atlassian.
These guidelines are intended to serve as an informational resource and do not create obligations or waive any objections concerning how Atlassian will respond in any particular case or request. Atlassian reserves the right to seek reimbursement for the costs associated with responding to law enforcement data requests, where appropriate.
User Notice Policy
Atlassian’s policy is to notify customers of requests for their information and provide them with an opportunity to object to the disclosure 7-10 days prior to production, unless such notification is prohibited by law. Atlassian may shorten the notice period in its discretion, but generally only does so in emergency situations. Law enforcement officials who believe that notification would jeopardize an investigation should obtain an appropriate court order or other process that specifically prohibits customer notification, such as an order issued under 18 U.S.C. § 2705(b).
Serving a Valid Law Enforcement Request & Contact Information
Email Address for Law Enforcement Questions and to Send Legal Process:
Mailing Address for Law Enforcement Requests:
Attn: Legal Department
350 Bush Street, Floor 13
San Francisco, CA, 94104
While we agree to accept service of law enforcement requests by these methods, neither Atlassian nor our customers waive any legal rights based on this accommodation.
Each request must include contact information for the authorized law enforcement agency official submitting the request, including:
- Requesting agency name
- Requesting agent name and badge/identification number
- Requesting agent employer-issued email address
- Requesting agent phone contact, including any extension
- Requesting agent mailing address (P.O. Box will not be accepted)
- Requested response date (see details below for emergency requests)
Please note that requests seeking testimony must be personally served on our registered agent for service of process. We do not accept such requests in person or via email.
Available Atlassian Customer Information
Atlassian offers a variety of software tools on its platform that contain Customer Information. In addition, Atlassian maintains certain Customer Information in internal systems as a matter of regular business processes. Atlassian will review and respond to requests for Customer Information pursuant to a valid, enforceable government request, court order and/or warrant, depending on the type of information requested.
The categories of Customer Information that may be available for law enforcement requests seeking basic customer account information, include, for example: email address, name, phone number, username and/or billing contact information (in connection with paid accounts). Additional information regarding IP addresses, transactional records and other customer records may be available.
The categories of Customer Information that may be available to law enforcement requestors depends on which Atlassian product is used by the customer about whom law enforcement seeks information. We encourage law enforcement officials making a request for Atlassian Customer Information to review our product descriptions before preparing legal process and submitting your request, order or warrant. For example, Trello enables teams to organize information. Available Customer Information involving Trello might include, in addition to basic account information, IP access information, board member information and/or content. As another example, Bitbucket facilitates teams to collaborate while developing code. Available Customer Information involving Bitbucket might include, in addition to basic customer information, dates that the user created and last accessed the Bitbucket account, IP addresses associated with log-ins to a user account, team memberships and source code (content) stored in a Bitbucket repository.
Law Enforcement Preservation Requests
Atlassian will preserve Customer Information for 90 days upon receipt of a valid law enforcement request. Atlassian will preserve information for an additional 90-day period upon receipt of a valid request to extend the preservation. If Atlassian does not receive formal legal process for the preserved information before the end of the preservation period, the preserved information may be deleted when the preservation period expires.
Preservation requests must be sent on official law enforcement letterhead, signed by a law enforcement official, and must include:
- The relevant account information identified below for the customer whose information is requested to be preserved;
- A valid return email address; and
- A statement that steps are being taken to obtain a court order or other legal process for the data sought to be preserved.
Preservation requests may be sent to the contact information (mailing address or email account) provided, above.
How to Request Atlassian Customer Information
When requesting Customer Information, law enforcement requestors should provide as much of the following information as is available. Providing the following identifying information will facilitate Atlassian’s ability to respond in an effective and timely manner:
- Basic Customer Account Information (Atlassian systems): Username, email address, URL, Support Entitlement Number (SEN)
- Customer Information involving Atlassian products:
- Atlassian Product Information to Include in Law Enforcement Request
- Bitbucket Cloud
Username, team name, email address, and/or repository URL
User ID, email address, IP address, URL, SEN
- Jira (Core, Service Management, or Software)
Username, email address, URL, SEN
Email address, status page URL
Username, email address, URL (for board(s))
International Law Enforcement Requests
U.S. law authorizes Atlassian to respond to requests for Customer Information from foreign law enforcement agencies that are issued via a U.S. court either by way of a Mutual Legal Assistance Treaty (MLAT) request or letter rogatory. It is our policy to respond to such U.S. court-ordered requests when properly served. Atlassian will evaluate emergency requests from foreign law enforcement on a case-by-case basis, consistent with U.S. law and the laws of other countries, if applicable. Emergency requests may be submitted directly to Atlassian via the procedure described below.
Atlassian evaluates emergency requests on a case-by-case basis. If you provide information that gives us a good faith belief that there is an emergency involving imminent danger of death or serious physical injury to any person, we may provide information necessary to prevent that harm if we are in a position to do so, consistent with applicable law.