What is Confluence Cloud used for?

No Confluence Cloud site works exactly the same way, and that’s because no team works the same way. Confluence is built to be tailored to your specific needs, whether you’re a developer planning your next release or a marketer creating your next campaign. With the addition of enhancements, like templates, apps, and macros, Confluence quickly transforms from a lightweight content creation tool to a heavy-hitting collaboration and project management tool to help you tackle your biggest, most complex cross-functional projects.

In this guide, we share enhancements and guides for different types of teams that use Confluence Cloud to power their work.


Life preserver

IT and support teams

IT and Support use Confluence as a knowledge base, a place to centralize and organize all customer-facing (or employee- facing) FAQs and documentation, as well as a private workspace where your team can share best practices and institutional knowledge. That way, your customers have an excellent, consistent experience and get their issues fixed, faster. Integrate Confluence with Jira Service Desk to help customers help themselves and deflect more service desk tickets.

Life preserver

IT and support enhancements

Training

Using Confluence for Documentation and Knowledge Bases

Documentation

Set up a knowledge base so customers can serve themselves

Blog

5 tips for building a knowledge base with Confluence


Blueprint

Product management teams

With all the things product managers have to do, from creating the product roadmap to aligning business strategy with the needs of the customer, it can be a challenge to track and document all aspects of a product launch. That’s why product teams use Confluence as a single source of truth for their product requirements, UX designs, user stories, documentation, and more. When your team has one place to reference all parts of the product development lifecycle, all it takes to clarify a doubt or answer a question is a quick look back to your Confluence product space.

Blueprint

Product management enhancements

Blog

Establishing a single source of truth across the product organization

Tutorial

Using the Product Requirements blueprint in Confluence

Blog

How to create product requirements using Confluence


Tools

Software development teams

Software projects require much more than just issues and code. There’s a whole show behind the scenes: feature requirements, release plans, team retrospectives, and more. That’s where Confluence comes in – it’s where you assemble the plans, requirements, decisions, and documentation behind your software and the place that connects your development team to product managers, designers, marketers, and others. Confluence keeps everyone on the same page, so you can spend more time building awesome products.

Tools

Software development enhancements

Guide

Use Confluence for software teams

Guide

Use Confluence for technical documentation

Talk

Concept to launch: The ultimate Confluence guide for software teams


Funnel

Marketing teams

Marketing plans are made of many moving pieces, especially when marketing projects are rarely confined to just one team. Luckily, Confluence takes your marketing team to the next level by enabling seamless cross-functional collaboration, fast and easy feedback methods for all your marketing messaging and content, and dynamic deliverable tracking for your next big launch. Next step, launch your marketing plan and watch your brand come to life!

Funnel

Marketing enhancements

Guide

Confluence marketing guide

Blog

Three essential pages for every marketing team

Blog

How to use Confluence in your blogging process


Sprout

HR teams

Effectively onboarding new hires is critical to the future success of your team. Fast track your new hire onboarding by enabling new hires to drive their own learning – thanks to Confluence’s open and transparent design, everyone has everything they need, from HR policies and training to past projects and insights from the previous work. What’s more, instead of hunting down important information in emails or shared drives, HR teams can house all of their documents in one convenient destination.

Sprout

HR enhancements

Blog

6 simple HR forms you can use in Confluence

Blog

A new way to use Confluence: employee training

Guide

How to win at employee engagement


Simple Workflow

Project management teams

Every project manager knows that keeping stakeholders aligned on goals, on track to meet their deadlines, and in sync with each other is the key to delivering ambitious projects on time. Confluence is your team’s home for all the information they need to keep projects moving forward. Bring your team together in a workspace that lets you share ideas and research, and collaborate with comments and in-line comments. This powerful tool also enables structured workflows, milestone tracking, and @mentions for improved accountability.

Simple Workflow

Project management enhancements

Blog

3 ways Confluence makes project management easy

Tutorial

Confluence Tutorial: Your First Project Management Dashboard

Blog

Project management tips for big, hairy, complex projects

Confluence Overview

Learn what Confluence is and whether it’s a good fit for your team or organization.

Using Confluence and Jira Software together

Learn how to use Confluence with Jira Software to complete projects faster.