Rethink service for the AI era
AI has reset expectations for speed, uptime, and experience. Forward-looking leaders are moving beyond legacy service management to an AI-powered system of work that unlocks teams across the enterprise to deliver exceptional experiences.
Unlock AI-native service management
When service, development, and operations share a single system of work, AI can resolve issues faster by drawing on context that siloed tools simply can't access. That's the advantage of AI built into the platform—not layered on top of disconnected workflows.
Unify Dev and Ops for business velocity
In a digital-first age, service resilience is a board-level priority. Bring Dev, Ops, and support teams onto a shared, AI‑powered system of work so every change is risk‑aware, every incident response is orchestrated, and every PIR drives measurable, cross‑team improvement.
Deliver value fast
Consolidate fragmented tools into a single platform for requests, changes, and incidents. With Jira Service Management, enterprises avoid legacy complexity, accelerate time-to-value (often going live in months, not years), and give teams real-time visibility into performance and risk.
Webinars: AI-native service management in action
The art of the switch: How to change service platforms
Thinking of moving off your legacy ITSM platform? Hear from Forrester Principal Analyst Julie Mohr and Atlassian experts on how to evaluate your options, plan a smooth migration, and avoid common pitfalls when switching to a modern service management solution.
The Atlassian approach to AI-powered service delivery
Using insights from our annual State of AI in Service Management report, learn how Atlassian helps teams overcome common barriers to AI adoption, deliver better employee and customer experiences, and keep services running smoothly.
5 essential tips for AI service management at high velocity
Explore practical strategies from Atlassian’s global AI-powered ITSM workshop for using AI to tackle business challenges, improve service delivery, and move from hype to high-performance.
Resources to kickstart your transformation journey
Forrester Total Economic Impact for ITSM
See how customers see 3x ROI with Jira Service Management
2025 Gartner Magic Quadrant for DevOps
Atlassian is a leader in DevOps platforms
How enterprises transform service management.
Learn how modern IT teams are breaking free from legacy processes to deliver faster, more connected service experiences.
State of AI in Service Management Report 2025
New research from 500+ service management professionals on AI adoption, ROI challenges, and what's driving competitive advantage.
Looking to transform service management for the modern enterprise?
Try Service Collection for free.