Quickly assess the situation and take action to restore services
Instantly troubleshoot problems
Gain immediate visibility into all aspects of an impacted service. Quickly determine if issues are caused by code deployments, 3rd party services or infrastructure.
Work as a team and save time by running incident management tasks directly in Slack and Microsoft Teams.
Automate remediation tasks
Save time when restoring services. Rollback code or stop/restart servers and processes with a tap of a finger.
Build trust with every incident
Proactively notify your customers of service disruptions, deflecting incoming support tickets and preserving your most valued relationships.
Run a blameless learning process and continue improving over time
Get full visibility into the entire incident lifecycle with an automatically generated timeline.
Document the important points
Automatically create postmortem reports to capture root cause, areas of success and opportunities to improve your incident response process.
Assign and track follow-up tasks
Easily create Jira tickets to address the underlying problems, define hotfixes and ensure that needed steps are documented and completed.
Improve operational efficiency
Use deep analytics and reporting to better distribute on-call duties, identify reoccurring issues, and improve your response processes.
Trusted by thousands of customers worldwide
Incident Management Handbook
If you're on a development or operations team that looks after internet services for customers who require 24/7 availability, this handbook is for you.