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Deploy code with confidence. Respond to incidents faster.

Modern incident management for DevOps teams

Solutions

Deploy code with confidence. Respond to incidents faster.

Modern incident management for DevOps teams

Solutions

Simplify and automate your end-to-end response

Atlassian streamlines workflows for your development team to quickly respond, resolve and learn from every incident.

Respond

Cut through the noise and alert the right developers for faster response

Atlassian streamlines response by instantly alerting the right developers to critical issues the second they are detected.

Increase awareness

Add alerting to your Git and CI/CD tools to be notified proactively of issues that occur when planning, building and deploying software.

Centralize all alerts

Aggregate all incoming alerts and signals from your monitoring, and logging applications, to detect problems as early as possible.

Categorize and prioritize issues

Automatically reduce the noise and surface the most important issues.

Ensure critical issues are never missed

Manage on-call schedules and notify the right teams using powerful routing rules and multiple communication channels including SMS, email, mobile push notifications, chat, and voice calls.

Cut through the noise and alert the right developers for faster response
Resolve

Quickly assess the situation and take action to restore services

Atlassian accelerates resolution by providing teams with the right context and tools to take immediate action.

Quickly assess the situation and take action to restore services

Instantly troubleshoot problems

Gain immediate visibility into all aspects of an impacted service. Quickly determine if issues are caused by code deployments, 3rd party services or infrastructure.

Uplevel Collaboration

Work as a team and save time by running incident management tasks directly in Slack and Microsoft Teams.

Automate remediation tasks

Save time when restoring services. Rollback code or stop/restart servers and processes with a tap of a finger.

Build trust with every incident

Proactively notify your customers of service disruptions, deflecting incoming support tickets and preserving your most valued relationships.

Learn

Run a blameless learning process and continue improving over time

Atlassian captures all vital information during an incident to help your team stay focused on fixing underlying problems and improve processes.

Record everything

Get full visibility into the entire incident lifecycle with an automatically generated timeline.

Document the important points

Automatically create postmortem reports to capture root cause, areas of success and opportunities to improve your incident response process.

Assign and track follow-up tasks

Easily create Jira tickets to address the underlying problems, define hotfixes and ensure that needed steps are documented and completed.

Improve operational efficiency

Use deep analytics and reporting to better distribute on-call duties, identify reoccurring issues, and improve your response processes.

Run a blameless learning process and continue improving over time

Trusted by thousands of customers worldwide

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Whole Foods logo
Whole Foods logo
Whole Foods logo
Whole Foods logo
Whole Foods logo
Whole Foods logo

Incident Management Handbook

If you're on a development or operations team that looks after internet services for customers who require 24/7 availability, this handbook is for you.

Whole Foods logo

Incident Management Handbook

If you're on a development or operations team that looks after internet services for customers who require 24/7 availability, this handbook is for you.

Try Opsgenie today