Simply modern
service desk software

Get a fully featured service desk with self-service,
automation, SLAs, and CSAT reporting
— starting at only $10/month. 


Built for DevOps

By linking Jira Service Desk with Jira Software, IT and developer teams can collaborate on one platform to fix incidents faster and push changes with confidence. 



Smarter self‑service help

Let your customers submit requests with an easy-to-use portal or add Confluence to Jira Service Desk and get an integrated knowledge base. Machine learning intelligently recommends the right service and learns from every interaction, so the answers are easy to find. Offer a localized experience with 8 supported languages out of the box. 


Get up and running in days

No complicated contracts or expensive consultants. Get started today with preconfigured IT and customer service templates, suggested business process and automation rules, and built-in email support.   


One service desk to rule them all


Jira Service Desk for ITSM

Jira Service Desk provides ITIL-certified templates for incident, problem, and change management that you can use out-of-the-box or customize.


Jira Service Desk for Customer Service

Deliver great customer service with multi-channel help across Web, email and mobile. Keep customer issues closely tied to your development roadmap on a single Jira platform.


Supercharge your service desk

Customize your service desk with over 600 compatible apps on the Atlassian Marketplace.

Trusted by over 25,000 organizations worldwide

Twitter reduces its support email volume by 80% with Jira Service Desk.

Spotify's IT team supports the company’s hypergrowth with Atlassian.

Try Jira Service Desk, free for 7 days

Small teams

monthly flat fee
for up to 3 agents
No credit card needed

Growing teams

per agent, per month
for 4 - 15 agents
No credit card needed
IT Help Desk

What is a service desk?

A service desk is a place for employees to ask for help, report incidents, or request new services. It can encompass everything from basic help to full fledged ITIL-compliant service management. Want to learn more about differences between a help desk, service desk, and ITSM? Visit our IT resource center. 


Become an IT ninja

Learn about best practices in service management, knowledge management, DevOps, and more. Jira Service Desk is flexible for big and small organizations. Adopt ITIL or simply streamline your current business processes.


See a demo of Jira Service Desk

Want to see Jira Service Desk in action? Join our weekly demo for a product walk through with live Q&A. Get the facts from one of our experts or start a free trial and see for yourself.