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Simply affordable ITSM software

Jira Service Desk is a flexible, collaborative ITSM solution built for rapid service delivery. Starting at $10/month. Take a free 7-day test drive. 

ITSM software

IT teams use ITSM (IT Service Management) software to manage the delivery of end-to-end services to customers based on best practices. With ITSM software, IT teams can align with business needs and take a strategic approach to organizational change, transformation, and growth.

Jira Service Desk provides ITIL-certified incident, problem, change and service request management templates that you can use out-of-the-box or customize. Your teams can create change requests without complex approvals, leverage out-of-the-box workflows and automations, and link incidents to problems in one click.

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Deliver exceptional IT service, fast

Provide IT service and support without the cost and complexity of traditional ITSM solutions. Our affordable and transparent pricing lets you get started quickly and deliver value fast. Spin up new services with Jira Service Desk’s intuitive, codeless setup and configuration.

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Shape your processes to match the way you work

Start with ITIL best practices out-of-the-box and easily adapt your service management processes to match the way your teams work. Tailor service delivery to your organization’s specific needs with our rich ecosystem of integrations and marketplace apps.


Resolve issues fast as an integrated team

Bring development, operations, and support teams together using a common platform to speed service requests through to changes and releases. Take advantage of deep integrations with other Atlassian products, like Jira SoftwareConfluenceOpsgenie, and Statuspage, allow for a seamless experience so teams collaborate quickly and easily.

Everything you need from ITSM software

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Get out-of-the-box ITIL processes

Jira Service Desk is PinkVERIFY™ certified for request fulfillment, incident, problem, and change management processes. 

Turn customer feedback into employee love

After any request is resolved, your customers can rate their experience and let your team know exactly how they're doing.

Build a knowledge base

Add Confluence knowledge base to Jira Service Desk and help your employees help themselves. 

Automate those repetitive tasks

Set up automations so your agents can focus on solving the important stuff and help lighten the workload.

Deliver on SLAs

Get the important things done first with prioritized queues. Configure, click, and get going in minutes.

Report on metrics that matter

Gain visibility into the metrics that matter to your business. Improve performance by catching bottlenecks before they happen.

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Supercharge your ITSM solution

Choose from 1,000+ apps in the Atlassian Marketplace and customize Jira Service Desk to work best for you.

Don't just take our word for it
Icon Capterra #1 most popular ITSM software

#1 on Capterra's Top 20 Most Popular ITSM Software

Icon Capterra #1 most affordable ITSM software

#1 on Capterra's top 20 Most Affordable ITSM Software

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Top Rated IT Service Management Software on TrustRadius

Icon G2 Crowd Service Desk Software Leader 2017

G2 Crowd Service Desk Software Leader 2017

Simply affordable ITSM software, starting at $10/month

Learn more about ITSM software

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ITSM for the modern IT team

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The complete guide to Atlassian for ITSM


Help desk vs. service desk vs. ITSM: What's the difference?