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Simply affordable ITSM software

A fully featured IT service desk, including self-service, automation, SLAs, and CSAT reporting. Starting at $10/month. Take a free 7-day test drive. 

ITSM software

IT teams use ITSM (IT Service Management) software to manage the delivery of end-to-end services to customers based on best practices. With ITSM software, IT teams can align with business needs and take a strategic approach to organizational change, transformation, and growth.

Jira Service Desk provides ITIL-certified incident, problem, change and service request management templates that you can use out-of-the-box or customize. Your teams can create change requests without complex approvals, leverage chat for real-time response, and link incidents to problems in one click.

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Smarter self-service

With machine learning, your employees can always find their answers in your customized portal, no matter how they ask for them. 

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Next-level automation

Speed up your day and automate all the things  – ticket routing, severity 1 notifications, and more.

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Built for collaboration

Rally the right experts, swarm on a problem, or just high-five your team. Agile ITSM software built for working better together.

Everything you need from ITSM software

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Get out-of-the-box ITIL processes

Jira Service Desk is PinkVERIFY™ certified for request fulfillment, incident, problem, and change management processes. 

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Turn customer feedback into employee love

After any request is resolved, your customers can rate their experience and let your team know exactly how they're doing.

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Build a knowledge base

Add Confluence knowledge base to Jira Service Desk and help your employees help themselves. 

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Automate those repetitive tasks

Set up automations so your agents can focus on solving the important stuff and help lighten the workload.

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Deliver on SLAs

Get the important things done first with prioritized queues. Configure, click, and get going in minutes.

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Report on metrics that matter

Gain visibility into the metrics that matter to your business. Improve performance by catching bottlenecks before they happen.

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Supercharge your ITSM solution

Choose from 550+ apps in the Atlassian Marketplace and customize Jira Service Desk to work best for you.

Don't just take our word for it
Icon Capterra #1 most popular ITSM software

#1 on Capterra's Top 20 Most Popular ITSM Software

Icon Capterra #1 most affordable ITSM software

#1 on Capterra's top 20 Most Affordable ITSM Software

Trustradius Icon Top rated IT Service Management Software

Top Rated IT Service Management Software on TrustRadius

Icon G2 Crowd Service Desk Software Leader 2017

G2 Crowd Service Desk Software Leader 2017


Simply affordable ITSM software, starting at $10/month

Learn more about ITSM software

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ITSM for the modern IT team

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How Jira Service Desk approaches ITSM

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Help desk vs. service desk vs. ITSM: What's the difference?