A simple service desk for modern teams

See why IT, dev, HR and more love Jira Service Desk.


See Jira Service Desk in action

Don't be a stranger, and get to know Jira Service Desk. Reserve your spot for a 60-minute pre-recorded demo with live chat Q&A.

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Help customers help themselves

Self-service happens when your customers discover helpful information. Add Confluence to Jira Service Desk and make it easy for your customers to find the help they need with automated knowledge base suggestions.

Jira Service Desk screenshot on a laptop computer
Ticket request linking to asset

Gain complete control over your assets

Connect your favorite asset management app to reference, track, and tie requests with assets directly from Jira Service Desk. Provide end-to-end service with just a few clicks.

Integrate with Jira Software

If your software teams already use Jira Software, you can link IT tickets to the dev team's backlog. Get to the root cause of problems before they escalate.

Integrate with Jira
Deliver on SLAs (desktop and iPhone screenshot)

Deliver on SLAs

Nail your Service Level Agreements, every time. Your agents get a simple queue so they get the important things done first. Configure and get going in minutes.

Automate those repetitive tasks

Is your team stuck in gear with repetitive tasks or missing priority requests? Setup automations so your agents can focus on solving the important stuff and help lighten the workload.

Automation in Jira Service Desk
Get an ITIL certified service desk

Get an ITIL certified service desk

Get everything your IT teams need out-of-the-box for service request, incident, problem, and change management. Jira Service Desk is PinkVERIFY™ certified.

Extend your service desk with our robust API

Take advantage of Jira Service Desk Connect and integrate with your favorite software tools. Build custom add-ons with our REST API and open platform to supercharge your service desk.

Jira Service Desk marketplace and integrations

Supercharge your service desk