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Help customers help themselves

Self-service happens when your customers discover helpful information. Make it easy to ask for help with smart, automated knowledge base suggestions. 

Integrate with JIRA Software

If your software teams already use JIRA Software, you can connect IT tickets to the dev team's backlog. Get to the root cause of problems before they escalate.



Automate those repetitive tasks

Is your team stuck in gear with repetitive tasks or missing priority requests? Setup automations so your agents can focus on solving the important stuff and help lighten the workload.

Get an ITIL-certified service desk

Get everything your IT teams need out of the box for service request, incident, problem, and change management. JIRA Service Desk is PinkVERIFY™ certified.

Extend your service desk with our robust API

Take advantage of JIRA Service Desk Connect and integrate with your favorite software tools. Build custom add-ons with our REST API and open platform to supercharge your service desk.

Supercharge your service desk

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