Service management made simple
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Help customers help themselves
Self-service happens when your customers discover helpful information. Add Confluence to Jira Service Desk and make it easy for your customers to find the help they need with automated knowledge base suggestions.
Integrate with Jira Software
If your software teams already use Jira Software, you can link IT tickets to the dev team's backlog. Get to the root cause of problems before they escalate.
Automate those repetitive tasks
Is your team stuck in gear with repetitive tasks or missing priority requests? Setup automations so your agents can focus on solving the important stuff and help lighten the workload.
Get an ITIL-certified service desk
Get everything your IT teams need out-of-the-box for service request, incident, problem, and change management. Jira Service Desk is PinkVERIFY™ certified.
Extend your service desk with our robust API
Take advantage of Jira Service Desk Connect and integrate with your favorite software tools. Build custom add-ons with our REST API and open platform to supercharge your service desk.
Everything you need in a service desk, out-of-the-box
Deliver on SLAs
Nail your Service Level Agreements, every time. Get the important things done first. Configure, click and get going in minutes.
Build a knowledge base
Atlassian Confluence integrates with Jira Service Desk. Only pay for KB authors and centralize support documentation in a self-service knowledge base.
Report on metrics that matter
Gain visibility into the metrics that matter to your business. Improve performance by catching bottlenecks before they happen.
Stay on top of critical notifications from anywhere with Stride.
Collaborate in real-time
Share information, increase visibility and contribute knowledge - all in one platform.
Extend your service desk experience
Customize your service desk with over 350 compatible apps on the Atlassian Marketplace for asset management, CRM, surveys and more.
Supercharge your service deskTry it free
Early Access Now Available
Add Identity Manager to your Atlassian Cloud products for enhanced authentication
features like SAML single sign-on, enforced two-step verification, and more.
Identity Manager is completely free during the Early Access Program,
but will be $3 per unique user/month once generally available for purchase.