Service management made simple
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Help customers help themselves
Self-service happens when your customers discover helpful information. Make it easy to ask for help with smart, automated knowledge base suggestions.
Integrate with JIRA Software
If your software teams already use JIRA Software, you can connect IT tickets to the dev team's backlog. Get to the root cause of problems before they escalate.
Automate those repetitive tasks
Is your team stuck in gear with repetitive tasks or missing priority requests? Setup automations so your agents can focus on solving the important stuff and help lighten the workload.
Get an ITIL-certified service desk
Get everything your IT teams need out of the box for service request, incident, problem, and change management. JIRA Service Desk is PinkVERIFY™ certified.
Extend your service desk with our robust API
Take advantage of JIRA Service Desk Connect and integrate with your favorite software tools. Build custom add-ons with our REST API and open platform to supercharge your service desk.
Everything you need in a service desk, out of the box
Deliver on SLAs
Nail your Service Level Agreements, every time. Get the important things done first. Configure, click and get going in minutes.
Build a knowledge base
Atlassian Confluence integrates with JIRA Service Desk. Only pay for KB authors and centralize support documentation in a self-service knowledge base.
Report on metrics that matter
Gain visibility into the metrics that matter to your business. Improve performance by catching bottlenecks before they happen.
Stay on top of critical notifications from anywhere with Atlassian HipChat.
Collaborate in real-time
Share information, increase visibility and contribute knowledge - all in one platform.
Extend your service desk experience
Access 1,800+ add-ons in the Atlassian Marketplace for asset management, surveys and more.