Self-service happens when your customers discover helpful information. Add Confluence to Jira Service Desk and make it easy for your customers to find the help they need with automated knowledge base suggestions.
Gain complete control over your assets
Connect your favorite asset management app to reference, track, and tie requests with assets directly from Jira Service Desk. Provide end-to-end service with just a few clicks.
Integrate with Jira Software
If your software teams already use Jira Software, you can link IT tickets to the dev team's backlog. Get to the root cause of problems before they escalate.
Deliver on SLAs
Nail your Service Level Agreements, every time. Your agents get a simple queue so they get the important things done first. Configure and get going in minutes.
Automate those repetitive tasks
Is your team stuck in gear with repetitive tasks or missing priority requests? Setup automations so your agents can focus on solving the important stuff and help lighten the workload.
Get an ITIL certified service desk
Get everything your IT teams need out-of-the-box for service request, incident, problem, and change management. Jira Service Desk is PinkVERIFY™ certified.
Extend your service desk with our robust API
Take advantage of Jira Service Desk Connect and integrate with your favorite software tools. Build custom add-ons with our REST API and open platform to supercharge your service desk.