Modern incident management

One place to respond, resolve, and learn from every incident

Resolve incidents faster

Raise an incident in Jira Ops or through an integration with your alerting tool.
Then fire up a chat room, alert additional responders, and publish initial comms all with a single button.

Incident impact

Quickly learn about what’s affected and what the impact is.

Status details

Easily see the status, severity level, and duration of the incident.

Know who's responding

Know who the current incident manager and technical lead are. Find the associated Slack Channel.

Timeline of key events

See the important response activities in real-time.
Jira Ops Incident Report
Jira Ops Incident Report

Built-in integrations with the web's most popular incident tools

Slack logo

Slack

Statuspage logo

Statuspage

OpsGenie logo

OpsGenie

Slack logo

PagerDuty

xMatters logo

xMatters


A better way for software and IT teams to manage incidents

Better visibility, less interruptions

From alert to resolution, all the key details in one place

Automatically pull key info from chat, alerting, and Statuspage into a real-time incident timeline. Give your team and company stakeholders one place to get up to speed.

One place for all key information
Incident response report
Coming soon: better insights & reporting

Learn from every incident

The same timeline that got team members up to speed during the incident is your post-mortem secret weapon. Discover root causes and make sure remediation work actually happens.

Coming soon, you'll be able to understand the impact that incidents have over time with out of the box reporting and analytics.

Laboratory illustration

Steal our handbook

Learn how Atlassian does incident management

Incident management doesn't happen with software alone. It takes a process. We've spent more than 10 years refining our process and for the first time we're publishing our internal incident management handbook.

These are the real incident management strategies we've created as a global company with thousands of employees and more than 125,000 customers.

Better incident management

Better incident management
OpsGenie
OpsGenie

Alert the right people during an incident. Then kick off a response in Jira Ops and add more responders from the OpsGenie on-call schedule.

Jira Ops
Jira Ops

Unite response efforts and surface key info about the incident. Give the team an easy place to get up to speed and a clear timeline of the incident.

Statuspage
Statuspage

Keep customers informed by sending Statuspage updates directly from Jira Ops. Check the Jira Ops timeline to know exactly when customer updates went out.


Try Jira Ops today

Available on cloud for early access

Free for all teams
until early 2019

FAQ

How long will I get Jira Ops for free?

We plan to offer Jira Ops for free as an early access product until we release a 1.0. We’re targeting sometime early 2019 for this release. 

Do current Jira Cloud users have immediate access to Jira Ops?

Existing and new Atlassian customers should sign up for a new Jira Ops account.

Is there a Jira Ops server option?

Jira Ops is currently available for cloud. We believe the best incident tooling is hosted outside your infrastructure so it’s always available, even if all your internal systems go down.