FishEye Licensing and Purchasing

Our FAQ contains the most frequently asked questions relating to our licensing and pricing. Of course, if you would like to talk to us directly, please contact our Sales Team.

Server Licenses

1. What does a new FishEye license cost?

We have designed FishEye licensing to be simple, upfront and equitable. Your initial purchase entitles you to perpetual use of the software, and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above. 

If using Crucible along with FishEye (in all cases), your FishEye license must have an equal or greater number of users in order to be compatible with Crucible.

  Commercial Academic
Starter* (5 users w/ 10 committers, 5 repo) US $10 US $10
1-10 Users US $1,000 US $500
11-25 Users US $1,500 US $750
26-50 Users US $2,750 US $1,375
51-100 Users US $5,000 US $2,500
101-250 Users US $10,000 US $5,000
251-500 Users US $12,000 US $6,000
501-2000 Users US $16,000 US $8,000
2001+ Users US $20,000 US $10,000

*10 user Starter License supports 5 users w/ 10 committers and 5 repositories. All other licenses support unlimited repositories and unlimited committers per repository.

2. How much is it to renew my FishEye software maintenance?

All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months* at our renewal pricing. 

  Commercial Academic
Starter (5 users w/ 10 committers, 5 repo) US $10 US $10
1-10 Users US $500 US $250
11-25 Users US $750 US $375
26-50 Users US $1,375 US $687.50
51-100 Users US $2,500 US $1,250
101-250 Users US $5,000 US $2,500
251-500 Users US $6,000 US $3,000
501-2000 Users US $8,000 US $4,000
2001+ Users US $10,000 US $5,000

Atlassian automatically sends a no-obligation quote 90 days before the maintenance is to expire on a license. You can request a quote at any time; see this FAQ for more details. You also have the option to set up auto-renewal through my.atlassian.com.

*Software maintenance renewals commence from the expiration of your active maintenance period, regardless of when the maintenance renewal is purchased. We recommend renewing at least 30 days before expiration to ensure you can upgrade to new releases and get technical assistance at any time.

3. What is software maintenance?

Software maintenance, included in your first year of use, gives you the following benefits:

  • Security patches
  • Critical bug fixes
  • New features & enhancements
  • Access to Atlassian's world-class Support team for technical troubleshooting
  • Developer license keys (lets you test the upgrades before committing!)
  • Potential to enroll to Beta Programs

In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world class teams.

4. How do I request a quote?

Requesting an obligation-free quote is easy! You will just need to submit your request through our Atlassian Store. In the final step check "Get a Quote" and click submit. Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.

5. How do you define a FishEye User?

A FishEye user is by definition any user account in the FishEye system, i.e. anyone who can log in to FishEye. Unlimited 'anonymous users' are permitted on all licenses.

6. How is FishEye licensed?

A FishEye commercial/academic/starter license entitles you to:

  • Deploy a single instance of FishEye in a production environment accessible by the number of users licensed
  • Perpetual FishEye use
  • Software maintenance for 12 months — including all updates and online support
  • JSP source code (under a developer source license which allows for broad customization)

Note: Full source is not available due to embedded code Atlassian cannot expose.

Licensing fees are quoted per total number of 'FishEye users'. A FishEye user is by definition any user account in the FishEye system, i.e. anyone who can log in to FishEye. Unlimited 'anonymous users' are permitted on all licenses.

An academic license is available for qualified educational and academic institutions (learn more). Please read the Atlassian Customer Agreement for more details.

7. What is the cost to upgrade my FishEye license to a higher user tier?

You will be pleased to know that you can upgrade FishEye at any time. All data is seamlessly upgraded and all upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.

If using Crucible along with FishEye (in all cases), your FishEye license must have an equal or greater number of users in order to be compatible with Crucible.

  11-25 Users 26-50 Users 51-100 Users 101-250 Users 251-500 Users 501-2000 Users 2000+ Users
Commercial
From 5 Users
Starter License
You can upgrade your Starter license to any commercial license tier. When upgrading your Starter license, the cost is the same as buying a new Crucible license, see costs above. As with all upgrades, the cost includes 12 months of new maintenance and support. 
From 1-10 Users to US $1,000 US $2,250 US $4,500 US $9,500 US $11,500 US $15,500 US $19,500
From 11-25 Users to   US $2000 US $4,250 US $9,250 US $11,250 US $15,250 US $19,250
From 26-50 Users to     US $3,635 US $8,625 US $10,625 US $14,625 US $18,625
From 51-100 Users to       US $7,500 US $9,500 US $13,500 US $17,500
From 101-250 Users to         US $7,000 US $11,000 US $15,500
From 251-500 Users to           US $10,000 US $14,000
From 501-2000 Users to             US $12,000
Academic
From 1-10 Users
Starter License
You can upgrade your Starter license to any academic license tier. When upgrading your Starter license, the cost is the same as buying a new Crucible license, see costs above. As with all upgrades, the cost includes 12 months of new maintenance and support. 
From 1-10 Users to US $500 US $1,125 US $2,250 US $4,750 US $5,750 US $7,750 US $9,750
From 11-25 Users to   US $1,000 US $2,125 US $4,625 US $5,625 US $7,625 US $9,625
From 26-50 Users to     US $1,817.50 US $4,312.50 US $5,312.50 US $7,312.50 US $9,312.50
From 51-100 Users to       US $3,750 US $4,750 US $6,750 US $8,750
From 101-250 Users to         US $3,500 US $5,500 US $7,750
From 251-500 Users to           US $5,000 US $7,000
From 501-2000 Users to             US $6,000

 

8. What about Cloud subscriptions?

As of October 2013, we have retired FishEye & Crucible Cloud. We apologize for the inconvenience this may cause to potential customers. 

More details can be found in the official End of Life Announcement and accompanying FAQ.