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Dual licensing


We often see larger customers choose to take a phased approach to cloud migration. This approach involves migrating data, users, and apps in stages, rather than all at once. However, because of the longer time required to complete the migration, costs can also be greater as you need to run your self-managed and cloud products in parallel.

To help address this, we’ve introduced dual licensing for our larger migrators.

How it works

  • You purchase an annual cloud subscription with 1,001 or more users.
  • We extend your existing server maintenance or Data Center subscription for up to one year at a 100% discount.

Terms

  • Eligibility: You have active server maintenance or a Data Center subscription AND you purchase an equivalent annual cloud subscription. To be eligible, the annual cloud subscription must be for 1,001 users or more. We will also accept expired server maintenance or Data Center subscriptions if they are no more than 30 days past their expiry date.
  • Tier of the dual license granted: The 100% discounted server maintenance or Data Center subscription granted will be for the same tier as your cloud subscription. If the tier is not available on the server or Data Center side, the next highest tier will be granted.
  • Validity of the dual license: Your discounted server maintenance or Data Center subscription is granted for a maximum of one year and will end when your cloud subscription ends. 
  • Migration completion: You should complete your migration before the end of the 100% discounted dual license. When your first-year cloud subscription ends, your cloud subscription will be renewed, but your 100% discounted server maintenance or Data Center subscription will not be.
  • Availability: This promotional program is available for a limited time and is subject to change at Atlassian's discretion. We cannot provide assurance you will receive this promotional offer.

Examples

  • You own Jira Software Server maintenance (2,000 users) that expires on October 31, 2020, and you want to migrate to cloud in phases over a six-month period. On October 16, 2020, you purchase an annual subscription of Jira Software Cloud (2,000 users). Atlassian will grant you a 100% discounted Jira Software Server maintenance until your cloud subscription expires on October 15, 2021.

  • You own Jira Software Data Center (2,000 users) that expires on October 31, 2020, and you want to migrate to cloud in phases over a six-month period. On October 16, 2020, you purchase an annual subscription of Jira Software Cloud (1,800 users) at a lower user tier than your Data Center subscription. Since there is no 1,800 tier for Jira Software Data Center, a 100% discounted 2,000 user Data Center subscription will be granted.


Have questions or want to sign up? Contact us.

Frequently asked questions

Which products are eligible for this offer? Show

You are eligible for this offer if you have server maintenance or a Data Center subscription for any of the following products or apps, and you purchase its cloud equivalent.

You own server maintenance or a Data Center subscription for the following products:

  • Jira Software
  • Jira Core
  • Jira Service Desk
  • Confluence

You own server maintenance or a Data Center subscription for the following Atlassian-built apps:

  • Insight - Asset Management
  • Team Calendars for Confluence
  • Questions for Confluence
  • Advanced Roadmaps

Please note: Third-party Marketplace Partner apps (apps that are not provided by Atlassian) do not qualify for dual licensing. Please work with your Marketplace Partner directly to understand your options.

What cloud plans are eligible for this offer? Show

While you can purchase any of our cloud plans and qualify for this offer, we recommend that customers purchase our Premium or Enterprise cloud plans for the best experience at larger scales.

What if I already own Priority Support or Premier Support? Show

For existing server maintenance customers who own Priority Support or Premier Support and migrate to our Premium or Enterprise cloud plans, we will include a Priority Support extension co-termed with the server maintenance or Data Center subscription extension for each Premium or Enterprise plan you purchase.

Does this apply to both monthly and annual cloud subscription purchases? Show

Only annual cloud subscription purchases are eligible for this offer.

How does this offer work with your free cloud migration trials? What is the difference? Show
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Dual licensing and our free cloud migration trial are designed to help you at different stages of your move to cloud.

Free cloud migration trial: This trial is meant to help you with your decision to migrate to our cloud products. It allows you to test our cloud products and the migration process before you purchase. Customers who own a Server or Data Center license (Commercial or Academic) with 11+ users are eligible for the free cloud migration trial. Starter tier (10 users or less) and Community license holders are not eligible at this time. Customers with up to 10 users / 3 agents are encouraged to explore Atlassian's Free cloud plans when migrating to cloud.

  • Example: You own Jira Software Server maintenance and are interested in evaluating cloud products. Atlassian provides a free cloud migration trial to help you evaluate cloud before making the decision to migrate.

Dual licensing: The 100% discounted dual license is best if you have already decided to move to the cloud, and know your migration will run over an extended period requiring you to run production instances of both the server/Data Center products and cloud products in parallel. The 100% discounted dual license helps you eliminate the costs of your server maintenance or Data Center subscription for up to a year. Only customers who purchase a 1,001+ cloud subscription can qualify for a dual license.

  • Example: You own Jira Software Data Center and purchase an Enterprise subscription to Jira Software Cloud. You realize that your migration process involves multiple waves of migrating users from Data Center to the cloud, and the entire process will take many months. You enroll in dual licensing and Atlassian provides you with a 100% discounted Jira Software Data Center subscription for 1 year to help reduce the cost of migration.

Please contact us if you want to move from a free cloud migration trial to a dual license.

How do I take advantage of this offer? Show

Please contact us to get started with dual licensing.

What if I need more time to migrate to cloud? Show

Dual licensing is offered for a maximum of 1 year, please contact us in advance if you have any issues migrating within this timeframe.

Can I upgrade or downgrade my server maintenance or Data Center subscription? Show
  • Upgrade: If you are utilizing dual licensing, you purchased your cloud subscription with the intention of migrating. Typically, you would add new users directly to your cloud subscription and migrate your self-managed users to the cloud over time. As a result, you need fewer users on your self-managed product. However, if you need to upgrade your server maintenance or Data Center subscription, please contact us so that we can better understand your challenges and suggest the best solution for you.
  • Downgrade: If you need your server maintenance or Data Center subscription to be downgraded, please contact us.


The information on this page contains forward-looking statements, which involve uncertainties when providing estimated effective dates. All forward-looking statements involve known and unknown risks, uncertainties, and are subject to change.