Announcing

Atlassian Cloud Premium

Premium gives teams the confidence to scale reliably with advanced features, plus a 99.9% uptime SLA, unlimited storage, and Premium Support.

Premium illustration

Announcing

Atlassian Cloud Premium

Our premium plan for Jira Software Cloud and Confluence Cloud gives teams the confidence to scale reliably with advanced features, plus a 99.9% uptime SLA, unlimited storage, and Premium Support.

Jira Software Cloud Premium

Confidently scale with a 99.9% uptime SLA, unlimited storage, and Premium Support

Confluence Cloud Premium

More visibility, control, and platform support for your growing team

Jira Service Desk Cloud Premium

Scale your IT service with a 99.9% uptime SLA, unlimited storage, and Premium Support

Jira Software Cloud
Premium

Enhanced support, storage, and guaranteed SLA

* 101+ users? We offer discounts for larger teams!

Including everything in your Standard plan plus

Unlimited Storage

Get all the space you need to manage any type of project within Jira Software.

99.9% uptime SLA

Around the clock 99.9% uptime SLA, financially backed with service level credits.

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24/7 Premium Support

Get 24/7 support with one hour response times for critical issues from our dedicated team.

Confluence Cloud
Premium

Site analytics and advanced admin controls

* 101+ users? We offer discounts for larger teams!

Including everything in your Standard plan plus

Analytics

Get site, space, page, and user engagement insights for better content and project decisions.

Admin key

Gives site admins temporary access to restricted pages for permissions troubleshooting.

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Inspect permissions

Easily view active permissions for specific users on a page to fix permission issues fast.

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External collaboration

Invite people like contractors, interns, or clients to certain spaces so they can only access the content they need - no more, no less.

Unlimited Storage

Get all the space you need to manage any type of project.

99.9% uptime SLA

Around the clock 99.9% uptime SLA, financially backed with service level credits.

24/7 Premium Support

Get 24/7 support with one hour response times for critical issues from our dedicated team.

Jira Service Desk Cloud Premium

Enhanced support, storage, and guaranteed SLA

* 101+ users? We offer discounts for larger teams!

Including everything in your Standard plan plus

Unlimited Storage

Get all of the space you need to support your customer requests within Jira Service Desk.

99.9% uptime SLA

Around the clock 99.9% uptime SLA, financially backed with service level credits.

Headphones icon

24/7 Premium Support

Get 24/7 support with one hour response times for critical issues from our dedicated team.

Frequently asked questions

What is Premium? show +

Our new Premium plan helps you confidently scale Jira Software Cloud, Jira Service Desk Cloud, and Confluence Cloud across your organization by providing more robust functionality for customers than the Standard plan offers today. Premium includes new product-level features, as well as a financially backed 99.9% uptime SLA, unlimited storage, and 24/7 Premium Support with 1 hour response times for critical issues.

Can I trial Premium before choosing to pay for it? show +

Yes, new customers will still have a free 7 day trial period. If you're an existing user you'll enter a free trial period which spans your current billing cycle, plus your next billing cycle. After the evaluation period, the Premium plan will appear on your monthly renewals. If you’re on an annual subscription, your evaluation period will be a fixed 30 days.

Will the list price change if I have 100+ users? show +

Yes. The current list price is only for instances with 1-100 users. As with our Standard plan, the average cost per user goes down once you add 101 users and gets cheaper as you add more users. For Premium you can expect the price to be about 2X your current average cost per user. This is subject to change.

How does Premium affect my Marketplace apps? show +

Your Marketplace apps won’t be affected by the Premium plan—all Cloud apps will function the same on both Standard and Premium plans of our products.

Will Premium be available for both monthly and annual subscriptions? show +

Yes, Premium will be available for both monthly and annual subscriptions.

Do Atlassian Cloud products have a storage limit? show +

Yes, all Standard plans of Atlassian Cloud products have a 250 GB limit, while our Premium plans come with unlimited storage. Read more about storage limits here.

How do I get service credits reimbursed for an SLA breach? show +

If you have experienced an SLA breach within a particular calendar month, you must make a request for service credit within fifteen (15) days after the end of the calendar month by filing a support ticket. For more information please visit our SLA Terms and Conditions.

What is the difference between Premium and Atlassian Access? show +

Atlassian Access gives an organization centralized control, visibility, and increased security across all Atlassian cloud products. Access helps admins increase security and automate user lifecycle management with SAML SSO, user provisioning (SCIM), audit logs, and more. Confluence Cloud Premium, Jira Software Cloud Premium, and Jira Service Desk Cloud Premium enable teams to scale reliably and confidently with with 99.9% uptime SLA, unlimited storage, and 24/7 Premium Support, along with a richer feature set for Confluence Cloud Premium. When you layer Access on top of our Premium plans, you’ll get an enterprise-grade solution that allows you to scale and secure the Atlassian cloud and users across your entire organization.