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Atlassian Cloud Premium

Premium gives teams the confidence to scale reliably with advanced features, plus a 99.9% uptime SLA, unlimited storage, and Premium Support.

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Announcing

Atlassian Cloud Premium

Our premium plan for Jira Software Cloud and Confluence Cloud gives teams the confidence to scale reliably with advanced features, plus a 99.9% uptime SLA, unlimited storage, and Premium Support.

Jira Software Cloud Premium logo

Jira Software Cloud Premium

Confidently scale with a 99.9% uptime SLA, unlimited storage, and Premium Support

Confluence Cloud Premium logo

Confluence Cloud Premium

More visibility, control, and platform support for your growing team

Jira Service Desk Cloud Premium

Scale your IT service with a 99.9% uptime SLA, unlimited storage, and Premium Support

Jira Software Cloud Premium logo

Jira Software Cloud
Premium

Enhanced support, storage, and guaranteed SLA

* 101+ users? We offer discounts for larger teams!

Including everything in your Standard plan plus
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Automate across your org

Global automation rules enable admins to scale automation across multiple products and projects.

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Project archiving coming soon

Archive projects when they’re no longer active to reduce clutter and ensure up-to-date information.

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Advanced roadmaps

Aggregate roadmaps to view work that’s planned, track progress, and get ahead of blockers across teams.

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Unlimited storage

Get all the space you need to manage any type of project within Jira Software.

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99.9% uptime SLA

Around the clock 99.9% uptime SLA, financially backed with service level credits.

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24/7 Premium support

Get 24/7 support with one hour response times for critical issues from our dedicated team.

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Admin insights

Understand level of security and access, product usage, and activity over time.

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IP allowlisting beta

Bolster your security by limiting your site access to trusted IP ranges.

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Sandbox coming soon

Test new updates and apps in a sandbox copy of your environment before rolling it out companywide.


Confluence Cloud Premium logo

Confluence Cloud
Premium

Site analytics and advanced admin controls

* 101+ users? We offer discounts for larger teams!

Including everything in your Standard plan plus
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Analytics

Get site, space, page, and user engagement insights for better content and project decisions.

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Admin key

Gives site admins temporary access to restricted pages for permissions troubleshooting.

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Inspect permissions

Easily view active permissions for specific users  on a page to fix permission issues fast.

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Bulk archive pages coming soon

Give editors and admins the power to archive and unarchive multiple pages at a time.

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Bulk space permissions coming soon

Configure org-level access and set permissions at scale.

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External collaboration coming soon

Invite people like contractors, interns, or clients to certain spaces so they can only access the content they need - no more, no less.

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Unlimited Storage

Get all the space you need to manage any type of project.

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99.9% uptime SLA

Around the clock 99.9% uptime SLA, financially backed with service level credits.

Headphone icon

24/7 Premium Support

Get 24/7 support with one hour response times for critical issues from our dedicated team.

Bar chart icon

Admin insights

Understand level of security and access, product usage, and activity over time.

First aid kit icon

IP allowlisting beta

Bolster your security by limiting your site access to trusted IP ranges.

Tools icon

Sandbox coming soon

Test new updates and apps in a sandbox copy of your environment before rolling it out companywide.


Jira Service Desk Cloud Premium

Enhanced support, storage, and guaranteed SLA

* 101+ users? We offer discounts for larger teams!

Including everything in your Standard plan plus
Gears icon

Automate across your org

Global automation rules enable admins to scale automation across multiple products and projects.

Storage icon

Unlimited storage

Get all of the space you need to support your customer requests within Jira Service Desk.

Clock icon

99.9% uptime SLA

Around the clock 99.9% uptime SLA, financially backed with service level credits.

Headphones icon

24/7 Premium support

Get 24/7 support with one hour response times for critical issues from our dedicated team.

Bar chart icon

Admin insights

Understand level of security and access, product usage, and activity over time.

First aid kit icon

IP allowlisting beta

Bolster your security by limiting your site access to trusted IP ranges.

Tools icon

Sandbox coming soon

Test new updates and apps in a sandbox copy of your environment before rolling it out companywide.


Customer stories

“We chose Atlassian Cloud Premium to support our organization as we continue to scale in cloud, reducing the cost of administrative overhead.”

Alasdair Thomson, Senior Manager of IT Development and Operations

Frequently asked questions

Can I trial Premium before choosing to pay for it? show +

Yes, new customers will still have a free 7 day trial period. If you're an existing user you'll enter a free trial period which spans your current billing cycle, plus your next billing cycle. After the evaluation period, the Premium plan will appear on your monthly renewals. If you’re on an annual subscription, your evaluation period will be a fixed 30 days.

Will the list price change if I have 100+ users? show +

Yes. The current list price is only for instances with 1-100 users. As with our Standard plan, the average cost per user goes down once you add 101 users and gets cheaper as you add more users. For Premium you can expect the price to be about 2X your current average cost per user. This is subject to change.

How does Premium affect my Marketplace apps? show +

Your Marketplace apps won’t be affected by the Premium plan—all Cloud apps will function the same on both Standard and Premium plans of our products.

Will Premium be available for both monthly and annual subscriptions? show +

Yes, Premium will be available for both monthly and annual subscriptions.

How do I get service credits reimbursed for an SLA breach? show +

If you have experienced an SLA breach within a particular calendar month, you must make a request for service credit within fifteen (15) days after the end of the calendar month by filing a support ticket. For more information please visit our SLA Terms and Conditions.

What is the difference between Premium and Atlassian Access? show +

Atlassian Access gives an organization centralized control, visibility, and increased security across all Atlassian cloud products. Access helps admins increase security and automate user lifecycle management with SAML SSO, user provisioning (SCIM), audit logs, and more. Confluence Cloud Premium, Jira Software Cloud Premium, and Jira Service Desk Cloud Premium are available on a product by product basis and include features to help teams scale. When you combine Access and our Premium plans, you get an enterprise solution that helps you to scale and secure the Atlassian Cloud across your entire organization.