Marketplace 
Support 
Trust & Security 
Jira Software Cloud
Premium
Enhanced support, storage, and guaranteed SLA
* 101+ users? We offer discounts for larger teams!
Including everything in your Standard plan plus
Unlimited Storage
Get all the space you need to manage any type of project within Jira Software.
99.9% uptime SLA
Around the clock 99.9% uptime SLA, financially backed with service level credits.
24/7 Premium Support
Get 24/7 support with one hour response times for critical issues from our dedicated team.
Confluence Cloud
Premium
Site analytics and advanced admin controls
* 101+ users? We offer discounts for larger teams!
Including everything in your Standard plan plus
Analytics
Get site, space, page, and user engagement insights for better content and project decisions.
Admin key
Gives site admins temporary access to restricted pages for permissions troubleshooting.
Inspect permissions
Easily view active permissions for specific users on a page to fix permission issues fast.
External collaboration
Invite people like contractors, interns, or clients to certain spaces so they can only access the content they need - no more, no less.
Unlimited Storage
Get all the space you need to manage any type of project.
99.9% uptime SLA
Around the clock 99.9% uptime SLA, financially backed with service level credits.
24/7 Premium Support
Get 24/7 support with one hour response times for critical issues from our dedicated team.
Frequently asked questions
Our new Premium plan helps you confidently scale Jira Software Cloud and Confluence Cloud across your organization by providing additional functionality for customers than the Standard plan offers today. Premium includes new product-level features, as well as a financially backed 99.9% uptime SLA, unlimited storage, and 24/7 Premium Support with 1 hour response times for critical issues. |
Yes, new customers will still have a free 7 day trial period. If you're an existing user you'll enter a free trial period which spans your current billing cycle, plus your next billing cycle. After the evaluation period, the Premium plan will appear on your monthly renewals. If you’re on an annual subscription, your evaluation period will be a fixed 30 days. |
Yes. The current list price is only for instances with 1-100 users. As with our Standard plan, the average cost per user goes down once you add 101 users and gets cheaper as you add more users. For Premium you can expect the price to be about 2X your current average cost per user. This is subject to change. |
Your Marketplace apps won’t be affected by the Premium plan—all Cloud apps will function the same on both Standard and Premium plans of our products. |
Yes, Premium will be available for both monthly and annual subscriptions. |
Yes, all Standard plans of Atlassian Cloud products have a 250 GB limit, while our Premium plans come with unlimited storage. Read more about storage limits here. |
If you have experienced an SLA breach within a particular calendar month, you must make a request for service credit within fifteen (15) days after the end of the calendar month by filing a support ticket. For more information please visit our SLA Terms and Conditions. |
Atlassian Access gives an organization centralized control, visibility, and increased security across all Atlassian Cloud products. Access helps admins increase security and automate user lifecycle management with SAML SSO, user provisioning (SCIM), audit logs, and more. Both Confluence Cloud Premium and Jira Software Cloud Premium enable teams to scale reliably and confidently with with 99.9% uptime SLA, unlimited storage, and 24/7 Premium Support, along with a richer feature set for Confluence Cloud Premium. When you layer Access on top of our Premium plans, you’ll get an enterprise-grade solution that allows you to scale and secure the Atlassian Cloud content and users across your entire organization. |