Purchasing FAQ

Crucible Licensing and Purchasing

Our FAQ contains the most frequently asked questions relating to our licensing and pricing. Of course, if you would like to talk to us directly, please contact our Sales Team.

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1. What does a new Crucible license cost?

We believe the Crucible licensing scheme is simple, upfront and equitable. Our software licenses entitle you to perpetual use, and include 12 months of software maintenance (updates/technical support) commencing from the date payment is processed. Renewing your maintenance is entirely optional.

If using Crucible along with FishEye (in all cases), your FishEye license must have an equal or greater number of users in order to be compatible with Crucible.

  Commercial Academic
1-5* Users US $10 US $10
6-10 Users US $800 US $400
11-25 Users US $1,200 US $600
26-50 Users US $2,200 US $1,100
51-100 Users US $4,000 US $2,000
101+ Users US $8,000 US $4,000

*Crucible Starter Licenses are restricted to 5 users. The versions of Crucible that support stater licenses are 2.3.6 and above. 

2. How much is it to renew my Crucible software maintenance?

All non-free licenses come with 12 months of software maintenance (support and product updates). Beyond this initial 12 month period, you may renew your software maintenance for a further 12 months* at our discounted renewal prices.

The software maintenance of a Crucible license must be renewed with an equivalent FishEye license software maintenance renewal.

  Commercial Academic
1-5 Users
US $10 US $10
6-10 Users US $400 US $200
11-25 Users US $600 US $300
26-50 Users US $1,100 US $550
51-100 Users US $2,000 US $1,000
100+ Users US $4,000 US $2,000

Atlassian automatically sends a no-obligation quote 90 days before the maintenance is to expire on a license. However, customers can request a quote at any time from the Quote & Order Form; see this FAQ for more details.

*Maintenance renewals commence from the expiration of your active maintenance period, regardless of when the maintenance renewal is purchased. If you intend to renew, we recommend renewing at least 30 days before expiration.

3. What is the cost to upgrade my Crucible license to a higher user tier?

Licensees can be upgraded to 25, 50, 100 or Unlimited Users at any time. All data is seamlessly upgraded and all upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.

A Crucible license upgrade must be purchased with an equivalent FishEye license upgrade. FishEye licenses (in all cases) must have an equal or greater number of users in order to be compatible with Crucible.

  11-25 Users 26-50 Users 51-100 Users 100+ Users
Commercial
From 1-10 Users
Starter License
$10 Starter Licenses are a charitable contribution to Room to Read and are not upgradable. To increase users you will need to purchase a new Crucible license.
From 6-10 Users to US $800 US $1,800 US $3,600 US $7,600
From 11-25 Users to   US $1,600 US $3,400 US $7,400
From 26-50 Users to     US $2,900 US $6,900
From 51-100 Users to       US $6,000
Academic
From 1-10 Users
Starter License
$10 Starter Licenses are a charitable contribution to Room to Read and are not upgradable. To increase users you will need to purchase a new Crucible license.
From 6-10 Users to US $400 US $900 US $1,800 US $3,800
From 11-25 Users to   US $800 US $1,700 US $3,700
From 26-50 Users to     US $1,450 US $3,450
From 51-100 Users to       US $3,000

4. How do I request a quote?

Requesting an obligation-free quote is easy! You will just need to submit your request through our Quote & Order Form. In the final step check "Get a Quote" and click submit.  Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.

5. How do you define a Crucible User?

A Crucible user is by definition any user account in the Crucible system with the 'use' permission, i.e. anyone who can view the site while logged in. Unlimited 'anonymous users' are permitted on all licenses.

6. How is Crucible licensed?

A Crucible commercial/academic/starterlicense entitles you to:

  • Deploy a single instance of Crucible in a production environment accessible by the number of users licensed
  • Perpetual Crucible use
  • Software maintenance for 12 months — including all updates and online support (from Sydney, Australia and San Francisco, USA during local business hours)
  • JSP source code (under a developer source license which allows for broad customisation)

Note: Full source is not available due to embedded code Atlassian cannot expose.

Licensing fees are quoted per total number of 'Crucible users'. A Crucible user is by definition any user account in the Crucible system with the 'use' permission, i.e. anyone who can view the site while logged in. Unlimited 'anonymous users' are permitted on all licenses.

An academic license is available for qualified educational and academic institutions (learn more).

Please read the End User Agreement (EUA) for more details.

7. What about OnDemand subscriptions?

As of October 2013, we have retired FishEye & Crucible OnDemand. We apologize for the inconvenience this may cause to potential customers. 

More details can be found in the official End of Life Announcement and accompanying FAQ.