Virtual Agent Beta
Supercharge your service frontline with virtual agent support
Be one of the first to try out Jira Service Management’s AI-powered virtual agent technology and deliver exceptional support at scale.
Automate tier-1 support interactions
Deflect common issues and give time back to your team to focus on higher value work.
Seamlessly transition conversations to humans
Assist your agents with pre-gathered information, smart triaging, and insights to accelerate resolution for complex issues.
Easily configure and manage your virtual agent
Optimized for your own service intents so you can easily make improvements on the fly – no code or data scientist required.