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Compare Jira Service Management Cloud and Data Center

Explore the differences between Jira Service Management Cloud and Data Center to help assess your deployment options.

Get more with Jira Service Management Cloud

Accelerate your team's delivery with the latest, Cloud-only features for Jira Service Management.

Connected incident response teams

Alerts, notifications, and integrated monitoring and ChatOps help your team route and hone in on critical messages, and even respond directly in messaging apps like Slack.

Efficient incident management

Respond to, resolve, and learn from incidents and keep stakeholders up-to-date with efficient incident creation, post-incident reviews, incident investigation, internal stakeholder communications, and more.

Alert notifications

Automated risk management

Minimize risk to your organization and speed up delivery by improving the flow of changes to infrastructure and services with an automated Risk assessment through Automation.

CI/CD change gating

Deployment gating lets you allow or prevent deployments at specific points in the change management process using select CI/CD tools such as Bitbucket or Jenkins.

CI/CD Change gating

HR, general service management, legal, and facilities templates

Get your business teams up and running with built-in templates for HR, facilities, and legal teams.

Advanced forms

Advanced form validation helps quickly collect information and resolve tickets. With a no-code editor, support for 24 languages, and 300+ built-in templates, any team can deliver excellent service quickly.

Advanced forms

Compare features side by side

Get a high-level comparison for your deployment options, and find out how features vary across Jira Service Management Cloud and Data Center.

Cloud icon

Cloud Recommended

Atlassian is all-in on a Cloud-first future to help you manage requests, incidents, problems, change, and configuration management.

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Deliver value faster by making work more visible with built-in automation and templates, advanced forms, and tighter integrations across your toolchain.

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Reallocate infrastructure costs and IT resources to strategic business priorities.

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Get built-in security, privacy, compliance, and reliability.

Server icon

Data Center

If you need to stay behind the firewall, you can host Jira Data Center on IaaS or on-premise.

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Continued investment in the areas of performance & scale, security & compliance, and infrastructure & operations

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Flexible deployment options including on-premise, infrastructure as a service, and Kubernetes

Feature

Cloud

Data Center

General service management

Reporting and analytics

Cloud

Data Center

SLA management

Cloud

Data Center

Multi-language support

Cloud

Data Center

Configurable workflows

Cloud

Data Center

Advanced forms

Cloud

Data Center

  Via ProForma

Advanced conversational ticketing

Cloud

Data Center

Limited functionality

Email and embeddable widget support

Cloud

Data Center

Limited functionality

AI-powered service and operations

Cloud

Data Center

 

Virtual agent

Cloud

Data Center

 

HR, general service management, legal, and facilities templates

Cloud

Data Center

 

Customer service management templates

Cloud

Data Center

 

ITSM project template

Cloud

Data Center

 

Incident and problem management

Incident management

Cloud

Data Center

Alerts and notifications

Cloud

Data Center

  Via Opsgenie

Monitoring and ChatOps integrations

Cloud

Data Center

  Via Opsgenie

Incident creation

Cloud

Data Center

  Via Opsgenie

Post-incident reviews

Cloud

Data Center

  Via Opsgenie

On-call management

Cloud

Data Center

  Via Opsgenie

Problem management

Cloud

Data Center

  Via Opsgenie

Incident command center

Cloud

  premium & enterprise

Data Center

  Via Opsgenie

Incident investigation

Cloud

  premium & enterprise

Data Center

  Via Opsgenie

Incident management reports

Cloud

  premium & enterprise

Data Center

  Via Opsgenie

Heartbeat monitoring

Cloud

  premium & enterprise

Data Center

  Via Opsgenie

Change management

Change management

Cloud

Data Center

Limited functionality

Asset and service configuration management

Insight asset and configuration management

Cloud

  premium & enterprise

Data Center

Service-based organization

Service request management

Cloud

Data Center

Service registry

Cloud

Data Center

 

Service status pages

Cloud

Data Center

 

Service dependency

Cloud

Data Center

 

Service subscriptions

Cloud

  premium & enterprise

Data Center

  Via Opsgenie

External services

Cloud

  premium & enterprise

Data Center

  Via Opsgenie

Service and infrastructure health analysis

Cloud

  premium & enterprise

Data Center

 

Deployment and administration

Release tracks

Cloud

  premium & enterprise

Data Center

Sandbox

Cloud

  premium & enterprise

Data Center

Limited functionality

IP allowlisting

Cloud

  premium & enterprise

Data Center

 

Admin insights

Cloud

  premium & enterprise

Data Center

 

Security and data management

Audit logs

Cloud

Data Center

Data residency

Cloud

Data Center

Mobile Device Management

Cloud

Data Center

Limited functionality

Business continuity and disaster recovery

Cloud

Data Center

 

Password policies

Cloud

Data Center

 

Mobile application management

Cloud

  Enterprise

Data Center

 

Scale, performance and availability

Guaranteed uptime SLA

Cloud

Data Center

Apps, integrations and customization

Jira mobile app

Cloud

Data Center

Atlassian Marketplace apps

Cloud

Data Center

Built-in automation

Cloud

Data Center

  Via Marketplace

Advanced integrations

Cloud

  premium & enterprise

Data Center

You can also view Jira Service Management plans and pricing or check out features we’re working on in the Jira Service Management Cloud Roadmap.

Arrow into the cloud

Ready to start exploring your move to Cloud?

Try Cloud-only Standard & Premium Jira Service Management features for up to 12 months free with your Cloud Migration trial.


Frequently asked questions

Can I stay on Jira Service Management Server? Copy link to heading Copied! Show
  

To stay supported, choose to migrate to Jira Service Management Cloud or Data Center.

How much does Jira Service Management Cloud vs Data Center cost? Copy link to heading Copied! Show
  

If you’re an existing Server or Data Center customer interested in migrating to Cloud, we’ve built a personalized calculator to give you a side-by-side view of costs based on the Server products you own.

How does the Cloud migration trial work? Copy link to heading Copied! Show
  

The Cloud migration trial is fully functional, so you can use it just as you would use any Cloud site to explore features and test your migration. Unlike our standard 7-day trials, your Cloud migration trial matches the remaining duration of your Data Center subscription.

What’s next for Jira Service Management Cloud? Copy link to heading Copied! Show
  

Our Cloud roadmap has all the details on the latest features we’re building in Jira Service Management Cloud. The roadmap is updated quarterly to help you stay up-to-date on what’s coming next for Jira Service Management Cloud.

Jump-start your Cloud migration

Explore Cloud-only Standard & Premium Jira Service Management features for up to 12 months free with your Cloud Migration trial.