Bamboo Pricing & Licensing

Our FAQ contains the most frequently asked questions relating to our licensing and pricing. Of course, if you would like to talk to us directly, please contact our Customer Advocate Team.

General Questions
How much is it to renew my Bamboo Server software maintenance? Copy link to heading Copied! Show

All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months.

Renewals are priced at 50% of the then-current purchase price of your given tier.

What is software maintenance? Copy link to heading Copied! Show

Software maintenance, included in your first year of use, gives you the following benefits:

  • Security patches
  • Critical bug fixes
  • New features & enhancements
  • Access to Atlassian's world-class Support team for technical troubleshooting
  • Developer license* keys (lets you test the upgrades before committing!)
  • Potential to enroll in Beta Programs

In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world-class teams.

How do I request a quote? Copy link to heading Copied! Show

Requesting an obligation-free quote is easy! You will just need to submit your request through the Atlassian Store. In the final step check Get a Quote and click Submit. Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.

How is Bamboo Server licensed? Copy link to heading Copied! Show

A Bamboo commercial/academic/starter license entitles you to:

  • Deploy a single installation of Bamboo in a production environment on one server
  • Local agents and/or remote agents, as per edition
  • Unlimited projects and users
  • Perpetual Bamboo use
  • Software maintenance for 12 months - including all updates and online support
  • Application source code (under a developer source license which allows for broad customization)

An academic license is available for qualified educational and academic institutions (learn more). Please see our Software License Agreement for more details

What are local/remote agents? Copy link to heading Copied! Show

A Bamboo Agent is a service that provides capabilities to run job builds. There are two types of Bamboo agents:

  1. local agents run as part of the Bamboo server.
  2. remote agents run on computers, other than the Bamboo server, that run the remote agent tool. An elastic agent is a remote agent that runs in the Amazon Elastic Compute Cloud (EC2).

Local agents run in the server's process, i.e. in the same JVM as the server. Each remote agent runs in its own process, i.e. has its own JVM.

Each agent has a defined set of capabilities and can only run builds for jobs whose requirements match the agent's capabilities.

What does it cost to upgrade my Bamboo Server license to a higher tier? Copy link to heading Copied! Show

Effective February 15, 2022 PT, you cannot upgrade or downgrade your tier for your Bamboo Server license(s). You will need to migrate to Data Center or Cloud to change your tier. Learn more about our cloud CI/CD capabilities in Bitbucket.

What is the difference between online/offline/disabled agents? Copy link to heading Copied! Show

A Bamboo Agent is a service that provides capabilities to run job builds.

  1. offline agents are disconnected from Bamboo and do not affect billing or licensing.
  2. online agents are connected to Bamboo and consume a license.
  3. disabled is a status set on the agent by an administrator which means they cannot be utilized by builds, however, if they are connected to the server — they are still considered online and will consume a license.
What does end of support mean? Copy link to heading Copied! Show

On February 15, 2024 PT, your server products will reach end of support. After this date, support and bug fixes will no longer be available for your server products and apps, and any renewals will be prorated to match this date. To stay secure and benefit from continued innovation, we strongly recommend migrating to Cloud or Data Center before the end of support date.

Bamboo Data Center

What is Data Center? Copy link to heading Copied! Show

Data Center is Atlassian’s purpose-built enterprise offering for self-managed environments. With the continuous innovation of enterprise-grade features and advanced controls, Data Center makes it easy to meet the complex needs of your organization at scale. Data Center is available for Jira, Confluence, Bitbucket, Crowd and Bamboo. See our Data Center information page for more details.

What level of support is provided with Bamboo Data Center? Copy link to heading Copied! Show

Priority Support will be included with your Bamboo Data Center subscription for customers with 100 or more agents.

What are the benefits of Data Center? Copy link to heading Copied! Show

Data Center helps large enterprises get work done at scale.

Bamboo Data Center offers:

  • Build resilence
  • Project-level build resources
  • High availability

To learn more about Bamboo Data Center, check out our release notes.

Data Center is available for Jira Software, Confluence, Bitbucket, Jira Service Management, Crowd, and Bamboo.