Initially founded in 1910, Kent State University is a premier school that enrolls over 40,000 students. Thanks to their strong course offerings and societal contributions they appear on the Best National Universities list and were named a Top Tier National University (U.S. World & Report).
Decluttering the Alert Space
The pain of inactionable alerts and too many notifications highlighted the need for a tool that could consolidate the information, make it meaningful, and enable incident response.
“The server monitoring piece was miserable and the event management piece was also extremely complicated—it had no hint at anything modern, the only thing it could do was send emails” said David Veits Lead Application Support Analyst of the alert space before the team introduced Opsgenie.
Between 8 campuses and a large residential population, the school’s Division of Information Services supports a massive, complex infrastructure. To monitor the health of their systems Kent State was using a combination of various tools and homegrown methods. Due to a lack of coordination and a steady stream of emailed alerts many notifications got lost.
Soon an enterprise monitoring initiative began, which saw the simultaneous adoption of many new tools and an even more crowded alert space.
“It allowed us to make our staff’s lives easier by moving to an on-call rotation in many cases.”
Teams were more than ready to adopt to Opsgenie since they couId each tailor it to their specific needs, and receive alerts via their preferred method.
“The mobile app and Slack integration have given people a way to effectively interact with alerts, which we were sorely missing before.”
The positive impact on the team was so great that they submitted to share their Opsgenie implementation project at an upcoming conference.