Close

Gartner® names Atlassian a Leader in 2023 DevOps Magic Quadrant™. Download the full report.

ITSM software features that unlock high-velocity teams

Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident, problem, change, and configuration management.

Premium Roadmaps
Premium

Confidently scale your IT service management

Future-proof your ITSM practices with modern incident, change, asset, and configuration management that scales.

Everything teams need to deliver value fast

Whether you’re just getting started, or looking to switch to a more fast, flexible ITSM solution, Jira Service Management comes with the features you need to unlock your teams.

Example of a Service Center
Message bubble icon

Request Management

Manage work across teams with one platform so your employees and customers quickly get the help they need.

Traffic cone icon

Incident Management

Bring your development and IT operations teams together to rapidly respond to, resolve, and continuously learn from incidents.

Exclamation point icon

Problem Management

Group incidents to problems, fast-track root cause analysis, and record workarounds to minimize the impact of incidents.

Cycle arrows icon

Change Management

Empower your IT operations teams with richer contextual information around changes from software development tools so they can make better decisions and minimize risk.

Briefcase icon

Asset Management

Store assets to manage inventory efficiently, track ownership and lifecycles, and reduce costs.

Gears icon

Configuration Management

Gain visibility into the infrastructure that supports critical applications and services. Understand service dependencies so you can minimize risk.

Book icon

Knowledge Management

Enable self-service, deflect more requests, and manage knowledge articles - all while fostering team collaboration.

Exclamation point icon

Problem Management

Group incidents to problems, fast-track root cause analysis, and record workarounds to minimize the impact of incidents.

Lighthouse with checkmark
Lighthouse with checkmark

Easily add smart forms to your customer service portals and requests

Build dynamic forms and checklists in Jira Service Management without code or custom fields.

Dynamic Forms illustration

Supercharge your service management with our robust API

Take advantage of Jira Service Management Connect and integrate with your favorite software tools. Build custom add-ons with our REST API and open platform to supercharge your service desk. Learn more.

Jira Service Management marketplace and integrations

Don’t just take our word for it

Industry analysts, consultants, and customers agree that Jira Service Management is exceptional ITSM software

Pink Verify logo

PinkVERIFY™

Pink Verify logo

PinkVERIFY™

Forrester logo

Forrester

Gartner logo

Gartner

Service management that scales with your team

Whether you’re a startup trying to manage incoming requests, a growing team standardizing your service management practices, or an enterprise looking for a more fast, flexible ITSM solution, there’s a Jira Service Management plan for you. We offer Free, Standard, Premium, and Enterprise plans for Jira Service Management. We also offer a Data Center option for those that need to maintain a self-managed environment.

ITSM on-the-go

With the Jira Service Management mobile app, submit, approve, and resolve issues quickly, from wherever you are.     

Smart phone showing ticket statuses

Spin up Jira Service Management now