ITSM software, designed for Jira users
Jira Service Desk and Jira Software are built on a common platform, so your development, service, and operations teams can speed service requests through to changes and releases. Add it free for 30 days!
Already own Jira Software?
A powerful, collaborative ITSM solution
The power of Jira, built just for ITSM
Jira Service Desk combines the Jira workflows and task management features you love with a self-service portal so your employees can ask for help with ease. Jira Service Desk has out-of-the-box ITIL processes and features like SLAs and automation to help your IT team accelerate service delivery.
Resolve issues fast as an integrated team
Service teams can link Jira Service Desk tickets to issues in Jira Software so you can prioritize requests for development work. Developers can jump in and view comments and feedback when issues require escalation. Everyone has access to the same ticket so you can maintain a seamless experience across employees, agents, and developers.