A modern, affordable help desk built on Jira
The power of Jira, built just for support
Jira Service Desk combines the Jira workflows and task management features you love with a self-service portal so your customers can ask for help with ease. Jira Service Desk has features like SLAs, CSAT, and automation to help your IT team take control of service requests and fix issues faster.
Dev and IT, better together
Support teams can link Jira Service Desk tickets to issues in Jira Software so you can prioritize customer issues for development work. Developers can jump in and view customer comments and feedback when issues require escalation. Everyone has access to the same ticket so you can maintain a seamless experience across customers, agents, and devs.