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ITSM software, designed for Jira users

Jira Service Management and Jira Software are built on a common platform, so your development, operations, and IT teams can speed service requests through to changes and releases. Add it free for 30 days!

Already own Jira Software?

High velocity service management

The power of Jira, built just for ITSM

Jira Service Management combines the Jira workflows and task management features you love with a self-service portal so your employees can ask for help with ease. Jira Service Management has out-of-the-box ITIL processes and features like SLAs and automation to help your IT team accelerate service delivery.

Power of Jira
Dev and IT

Resolve issues fast as an integrated team

Service teams can link Jira Service Management tickets to issues in Jira Software so you can prioritize requests for development work. Developers can jump in and view comments and give feedback when issues require escalation. Everyone has access to the same ticket so you can maintain a seamless experience across employees, agents, and developers.

Jira Service Management gives you dedicated ITSM features on top of Jira

Customer portal

Anyone can ask for help without having to know what a story or epic is. No Jira license needed to raise, track, and comment on requests.

Self Service

Add Confluence as a knowledge base so customers can self-serve with FAQs and how-to articles.

Email Support
Multi-channel support

Provide support wherever your customers are. Whether it's email, widget, or chat, it's easy for your customers to get the help the need.


Automate repetitive tasks

Use out of the box automation rules or build your own for those repetitive tasks. Free up your agents to focus on the hard stuff.

Deliver on SLAs

Never breach another SLA. We'll help you prioritize tasks and get alerts before you breach. 


Out of the box ITIL processes

Jira Service Management is certified by PinkVERIFY™ for incident, problem, change and service request management.

Dedicated support metrics

Track the metrics that matter to your IT team like mean time to resolution (MTTR), team productivity, CSAT, and more. 

Incident management

Respond to, resolve, and learn from every incident with major incident management capabilities, powered by Opsgenie. Get on-call management, alerts, incident investigation, and post-mortem reports.


Capture feedback and measure CSAT trends over time so you can continually improve your team's performance.


By integrating Jira Service Management with Jira Software, the IT and Software Development teams are able to collaborate more often and solve problems faster. — Carol Johnson, IT Director, The Daily Telegraph
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