Resolve issues faster as an integrated team
Development and IT Operations teams connect Jira Software with Jira Service Management to give their teams visibility into service requests, so they can resolve issues rapidly and deliver value to their customers
Already own Jira Software?
Unite dev and IT teams so they can delight your customers
Gain visibility into service requests
Dev and Ops have a shared view of every issue from start to finish. Collaboration is made easy – all issue context is made visible in a single platform with no need to hunt down details in email or other tools.
Resolve incidents swiftly
Centralize alerts, notify the right people, and enable them to swarm and take rapid action. Escalate major incidents prompting the right Dev and Ops teams to immediately swarm and begin resolution.
Accelerate development work
Lighten your team’s workload with features like automated change risk assessments and advanced approval workflows. Connect to Bitbucket Pipelines or other CI/CD tools for seamless deployment tracking and gating.
Jira Service Management gives you dedicated ITSM features on top of Jira
Customer portal
Anyone can ask for help without having to know what a story or epic is. No Jira license needed to raise, track, and comment on requests.
Self-service
Add Confluence as a knowledge base so customers can self-serve with FAQs and how-to articles.
Multi-channel support
Provide support wherever your customers are. Whether it's email, widget, or chat, it's easy for your customers to get the help the need.
Automate repetitive tasks
Use out-of-the-box automation rules or build your own for those repetitive tasks. Free up your agents to focus on the hard stuff.
Deliver on SLAs
Never breach another SLA. We'll help you prioritize tasks and get alerts before you breach.
Out-of-the-box ITIL processes
Jira Service Management is certified by PinkVERIFY™ for incident, problem, change and service request management.
Dedicated support metrics
Track the metrics that matter to your IT team like mean time to resolution (MTTR), team productivity, CSAT, and more.
Incident management
Respond to, resolve, and learn from every incident with major incident capabilities. Get on-call management, alerts, incident investigation, and post-mortem reports.
CSAT
Capture feedback and measure CSAT trends over time so you can continually improve your team's performance.
TEMPLATES
Get started quickly with project templates
With pre-configured request types, workflows, and other out-of-the-box capabilities, templates make it easy for any team to get started quickly with a service experience that fits the way they like to work.
AUTOMATION
Supercharge Jira Service Management with automation
Quickly scale service management in your organization and save hours monthly by automating repetitive tasks. Let the simple rule builder help you configure powerful automation rules in just a few clicks.