ITSM software, designed for Jira users
Jira Service Management and Jira Software are built on a common platform, so your development, service, and operations teams can speed service requests through to changes and releases. Add it free for 30 days!
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A powerful, collaborative ITSM solution
The power of Jira, built just for ITSM
Jira Service Management combines the Jira workflows and task management features you love with a self-service portal so your employees can ask for help with ease. Jira Service Management has out-of-the-box ITIL processes and features like SLAs and automation to help your IT team accelerate service delivery.
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Resolve issues fast as an integrated team
Service teams can link Jira Service Management tickets to issues in Jira Software so you can prioritize requests for development work. Developers can jump in and view comments and feedback when issues require escalation. Everyone has access to the same ticket so you can maintain a seamless experience across employees, agents, and developers.
Jira Service Management gives you dedicated ITSM features on top of Jira
Customer portal
Anyone can ask for help without having to know what a story or epic is. No Jira license needed to raise, track, and comment on requests.
Self-service
Add Confluence as a knowledge base so customers can self-serve with FAQs and how-to articles.
Email support
Do your employees prefer email? It's easy to turn emails into support tickets with the Service Desk email channel.
Automate repetitive tasks
Use out of the box automation rules or build your own for those repetitive tasks. Free up your agents to focus on the hard stuff.
Deliver on SLAs
Never breach another SLA. We'll help you prioritize tasks and get alerts before you breach.
Out of the box ITIL processes
Jira Service Management is certified by PinkVERIFY™ for incident, problem, change and service request management.
Dedicated support metrics
Track the metrics that matter to your IT team like mean time to resolution (MTTR), team productivity, CSAT, and more.
Embedded portal
Embed our support widget on any webpage so your customers can get help quickly and easily no matter what page they're on.
CSAT
Capture feedback and measure CSAT trends over time so you can continually improve your team's performance.
By integrating Jira Service Management with Jira Software, the IT and Software Development teams are able to collaborate more often and solve problems faster.
