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Уже используете Jira Software? Объедините процессы команд разработчиков и ИТ-специалистов по эксплуатации с помощью Jira Service Management, чтобы дать им весь необходимый контекст и помочь оперативно поставлять востребованные продукты клиентам.

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Свяжите команды разработчиков и ИТ-команды, чтобы они могли радовать клиентов

Jira Service Management financial templates

Gain visibility into service requests

Dev and Ops have a shared view of every issue from start to finish. Collaboration is made easy – all issue context is made visible in a single platform with no need to hunt down details in email or other tools.

Resolve incidents swiftly

Centralize alerts, notify the right people, and enable them to swarm and take rapid action. Escalate major incidents prompting the right Dev and Ops teams to immediately swarm and begin resolution.

Jira Service Management financial form
Jira Service Management financial templates

Accelerate development work

Lighten your team’s workload with features like automated change risk assessments and advanced approval workflows. Connect to Bitbucket Pipelines or other CI/CD tools for seamless deployment tracking and gating.

Trusted by over 40,000 organizations worldwide

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Jira Service Management gives you dedicated ITSM features on top of Jira

Customer portal

Anyone can ask for help without having to know what a story or epic is. No Jira license needed to raise, track, and comment on requests.


Add Confluence as a knowledge base so customers can self-serve with FAQs and how-to articles.

Multi-channel support

Provide support wherever your customers are. Whether it's email, widget, or chat, it's easy for your customers to get the help the need.

Automate repetitive tasks

Use out-of-the-box automation rules or build your own for those repetitive tasks. Free up your agents to focus on the hard stuff.

Deliver on SLAs

Never breach another SLA. We'll help you prioritize tasks and get alerts before you breach.

Out-of-the-box ITIL processes

Jira Service Management is certified by PinkVERIFY™ for incident, problem, change and service request management.

Dedicated support metrics

Track the metrics that matter to your IT team like mean time to resolution (MTTR), team productivity, CSAT, and more.

Incident management

Respond to, resolve, and learn from every incident with major incident capabilities. Get on-call management, alerts, incident investigation, and post-mortem reports.


Capture feedback and measure CSAT trends over time so you can continually improve your team's performance.

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Get started quickly with project templates

With pre-configured request types, workflows, and other out-of-the-box capabilities, templates make it easy for any team to get started quickly with a service experience that fits the way they like to work.

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Supercharge Jira Service Management with automation

Quickly scale service management in your organization and save hours monthly by automating repetitive tasks. Let the simple rule builder help you configure powerful automation rules in just a few clicks.

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