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Conversational ticketing for modern IT teams

Create and manage tickets from Slack, Microsoft Teams, or email. Triage requests, automate workflows, and resolve requests faster.

Not an admin? Test our Slack Sandbox

OVER 3M REQUESTs TRACKED AND COUNTING
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Manage IT requests directly in Slack or Microsoft Teams

Halp is used every day by IT Ops teams to easily track, automate, and report on IT issues.

Turn messages into tickets

Use an emoji or message action to turn any message into a trackable ticket.

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Two-way sync with threads

Build custom forms

Create and categorize tickets with unlimited, fully customizable forms.

Improve team productivity

Track request volume, measure CSAT, and report on first response & resolution times.

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halp answers

The smartest way to resolve requests in Slack

Store answers to repetitive questions by adding a simple emoji to any message. Slack Only

Add a reaction to turn a message into a stored answer

Create a Halp answer screenshot

Stored answers are automatically recommended for similar requests

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As an IT operations professional there are tools you want to bring with you to every company you work for. Halp is one of those tools, it’s absolutely necessary if your company uses Slack or MS Teams

Gian Luca D'Intino-Conte, IT Operations & Security Analyst, Dialogue

Highlights

The benefits of conversational ticketing

Halp is a modern, lightweight help desk for humans who love Slack and Microsoft Teams.

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Automate your day with powerful workflows

Use our workflow engine to automate actions based on ticket fields, forms, keywords, replies, and more.

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Actionable reporting on team performance

Measure ticket volume, response/resolution times, and agent performance.

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Get notified about ticket updates directly via chat

Track ticket progress and update end-users and agents directly in Slack or Teams to ensure fast resolution.

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Capture & answer email based tickets

Manage tickets submitted via both email and chat all in one centralized place.

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Loop in key stakeholders to streamline approvals

Add outside collaborators to a ticket so they can see its history and easily reply for quick approvals.

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Manage and search tickets in your tool of choice

View ticket lists and history, manage admin settings, and reply from an easy to use web interface.

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Customize fields, statuses, and forms

Streamline operations with easily customizable settings that fit your team’s individual needs.

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Improve response times and customer satisfaction

Meet your employees where they already work and automate repetitive tasks to handle requests quickly.

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Empower any team to manage their own requests

Set up queues and route tickets to different teams within your organization.

Integrations

Works standalone or integrates with the systems your team already uses

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2-way sync comments, fields, and forms with multiple Jira projects.

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2-way sync comments, fields, and forms with multiple Jira projects.

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Don't have a ticketing system? Use Halp's powerful ticketing platform on its own.